I have a user that just got a broadband connection so she could have an extension off our pbx. The service is DSL and uses a speedstream 5200 dsl router. I sent her a Polycom IP300. At first it would not access the config files via ftp so I had tech support walk her through setting the phone's internal IP to be the dmz. This allowed me to set up the phone using the web interface and now it registers. We had NAT problems so I set the NAT features of the phone: IP Address: 67.136.nnn.nnn Signalling Port : 5060 Media Port Start: 10000 In sip.conf, I have nat=yes externalip=67.136.nnn.nnn qualify=yes I can call the user and she can hear me. If she calls me, no voice can be heard either way. When I run sip show channels, I see: Peer User/ANR Call ID Seq (Tx/Rx) Format Last Msg 192.168.0.169 805 02fe2b2a684 00102/00000 g729 Tx: ACK 67.136.nnn.nnn 893 8dae34ea-ae 00101/00001 g729 Rx: INVITE 67.136.nnn.nnn (None) 3926de51-a1 00101/00001 unknow Rx: REGISTER and it just stays like that until the call is terminated. I would think it was an rtp / nat problem, any ideas how to fix? -- Chris Mason NetConcepts (264) 497-5670 Fax: (264) 497-8463 Int: (305) 704-7249 Fax: (815)301-9759 Cell: 264-235-5670 Yahoo IM: netconcepts_anguilla@yahoo.com