asterisk users - Jun 2005 - Cisco 7960 firmware upgrade promblems

I have a second-hand 7960 which I am attempting to upgrade to use a SIP
image.

The phone currently has a firmware release which doesn't seem to be listed
in Cisco docs - P003AM30. On reboot, it finds the tftp server and requests
the firmware image listed in OX79XX.txt correctly, displaying "Upgrading
Software" on the screen. It then continues to re-request the same image
from
the tftp server at 10s intervals indefinitely. What am I doing wrong?

Thanks
Patrick

> I have a second-hand 7960 which I am attempting to upgrade to 
> use a SIP
> image.
> 
> The phone currently has a firmware release which doesn't seem 
> to be listed
> in Cisco docs - P003AM30. On reboot, it finds the tftp server 
Here's how I performed the upgrade:

Downgrade from the stock P003AM30 to POS30203

Upgrade to version 5.1 (first signed binary firmware)

Upgrade to version 7.1 * (most recent version? maybe 7.4?)

* When upgrading to 7.1 there is a typo in the OS79XX file, it will say
"P00xxxxx" change it to "P0Sxxxxx"....great typo by Cisco.


Check the comments on this wiki page: 

http://www.voip-info.org/wiki-Asterisk+phone+cisco+79xx?page=Asterisk%20phon
e%20cisco%2079xx&comments_threshold=0&comments_offset=0&comments_sort_mode=c
ommentDate_desc&comments_maxComments=10&comments_parentId=353#threadId358

That is not a typo.  One is the loader, the other is the firmware.

-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com]On Behalf Of Geoff
Manning
Sent: Thursday, June 23, 2005 6:04 AM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] Cisco 7960 firmware upgrade promblems

> I have a second-hand 7960 which I am attempting to upgrade to 
> use a SIP
> image.
> 
> The phone currently has a firmware release which doesn't seem 
> to be listed
> in Cisco docs - P003AM30. On reboot, it finds the tftp server 
Here's how I performed the upgrade:

Downgrade from the stock P003AM30 to POS30203

Upgrade to version 5.1 (first signed binary firmware)

Upgrade to version 7.1 * (most recent version? maybe 7.4?)

* When upgrading to 7.1 there is a typo in the OS79XX file, it will say
"P00xxxxx" change it to "P0Sxxxxx"....great typo by Cisco.


Check the comments on this wiki page: 

http://www.voip-info.org/wiki-Asterisk+phone+cisco+79xx?page=Asterisk%20phon
e%20cisco%2079xx&comments_threshold=0&comments_offset=0&comments_sort_mode=c
ommentDate_desc&comments_maxComments=10&comments_parentId=353#threadId358

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> > I have a second-hand 7960 which I am attempting to upgrade to 
> > use a SIP
> > image.
> > 
> > The phone currently has a firmware release which doesn't seem 
> > to be listed
> > in Cisco docs - P003AM30. On reboot, it finds the tftp server 
> 
> Here's how I performed the upgrade:
> 
> Downgrade from the stock P003AM30 to POS30203
> 
> Upgrade to version 5.1 (first signed binary firmware)
> 
> Upgrade to version 7.1 * (most recent version? maybe 7.4?)
> 
> * When upgrading to 7.1 there is a typo in the OS79XX file, 
> it will say
> "P00xxxxx" change it to "P0Sxxxxx"....great typo by
Cisco.
> 
> 
> Check the comments on this wiki page: 
> 
> http://www.voip-info.org/wiki-Asterisk+phone+cisco+79xx?page=A
> sterisk%20phon
> e%20cisco%2079xx&comments_threshold=0&comments_offset=0&commen
> ts_sort_mode=c
> ommentDate_desc&comments_maxComments=10&comments_parentId=353#
> threadId358
Thanks, I've almost cracked it now! 2 out of 3 phones are OK, but the third
phone sticks on the Universal Application Loader. I've put a packet sniffer
on the network, and I can see it requesting a DHCP address which isn't on my
network (some legacy config presumably?), and when that times out, it
requests and is issued with an address that is valid for my network, but
then never attempts to connect to any TFTP server. I then set up a dummy
network (DHCP, TFTP server) which matches the network parameters of the
legacy config, and I still don't see any TFTP requests. Any suggestions on
what to do next? I'm out of ideas...

Patrick

> Make sure that you have done the following:
>
> 1.) Set up the phone to use DHCP to get an address *or* manually  
> configured an e-mail address using the settings on the phone.
>
> 2.) Set the DHCP server to give out the correct TFTP server address,  
> *or* configure "Alternate TFTP Server" = yes and manually specify
the
> server address.
>
> I assume that you have already done that, but you never know!
>
> Tom
Hi Tom, the problem is that the Universal Application Loader has never
successfully loaded a firmware image, so there is no way to set these
options manually. The phone is definitely doing something with DHCP, but
never generates a TFTP request - apparently?

Patrick

If you've followed the advice of previous posters, delete your 7-4 firmware
and re-extract it.  You should NOT rename it.

Your OS79XX.txt should contain
P003-07-3-00

and your SIPMAC.cnf should contain
# SIP Configuration Generic File (start)
image_version: P0S3-07-4-00 

The P003-07-3-00 is the loader file
the loader file loads the actual image which is the P0S3-07-4-00

Louie


-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com]On Behalf Of Patrick
Lidstone (Personal E-mail)
Sent: Thursday, June 23, 2005 3:30 PM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] Re: Cisco 7960 firmware upgrade promblems


> Make sure that you have done the following:
>
> 1.) Set up the phone to use DHCP to get an address *or* manually  
> configured an e-mail address using the settings on the phone.
>
> 2.) Set the DHCP server to give out the correct TFTP server address,  
> *or* configure "Alternate TFTP Server" = yes and manually specify
the
> server address.
>
> I assume that you have already done that, but you never know!
>
> Tom
Hi Tom, the problem is that the Universal Application Loader has never
successfully loaded a firmware image, so there is no way to set these
options manually. The phone is definitely doing something with DHCP, but
never generates a TFTP request - apparently?

Patrick

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Sergio Chersovani wrote:
>> 
> I know it's hard to find out infos at the cisco site.
> Maybe you can open a TAC case
> 
> Sergio
I did find this info:

http://www.voip-info.org/tiki-index.php?page=Asterisk%20phone%20cisco%2079xx
&comments_threshold=0&comments_offset=0&comments_sort_mode=commentDate_desc&
comments_maxComments=10&comments_parentId=353#threadId358

<snip>
The two phones I purchased had "Application Load ID (AKA: firmware) of
"P003AM30". This is their "skinny" protocol load. If
you're trying to do
sIP, you need a load that starts out "POS.....". You can not upgrade
from
"P00...." to "P0S....", you need to downgrade to
"P0S30203" to get it using
"POS...." firmware, then you can upgrade to the newer releases of the
SIP
firmware, with one extra thing to know.

You do not need to step through every version of he firmware, you can jump
versions of firmware, but what you encouter is the issue with their "signed
binaries" (ie: "*.sbn" files) that they have converted to.

If you have both a "*.bin" and a "*.sbn" file in the TFTP
server root
directory, it will default to loading the "*.bin" (ie: unsigned
binary),
which you do not want to do, since you need to convert over to signed
binaries, in order to continue upgrading to get to the higher versions which
only come signed. If you try to load higher version binaries that are not
signed, the phone will fail to load and give an error as such (which I dont
have the exact verbiage of).

So, bottomline, go down to SIP 2.3, then go up to the first signed binary,
then go to the final signed binary, then you ought to be there.
</snip>

And if it fails still, check for a buffer overrun on the configuration
file SIPDefault.cnf, the lower firmware versions had less memory
assigned for this file during the upgrade process. Caused me all sorts
of problems :)

Ben

-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Geoff
Manning
Sent: 12 July 2005 16:12
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] Cisco 7960 firmware upgrade promblems

Sergio Chersovani wrote:
>> 
> I know it's hard to find out infos at the cisco site.
> Maybe you can open a TAC case
> 
> Sergio
I did find this info:

http://www.voip-info.org/tiki-index.php?page=Asterisk%20phone%20cisco%20
79xx
&comments_threshold=0&comments_offset=0&comments_sort_mode=commentDate_d
esc&
comments_maxComments=10&comments_parentId=353#threadId358

<snip>
The two phones I purchased had "Application Load ID (AKA: firmware) of
"P003AM30". This is their "skinny" protocol load. If
you're trying to do
sIP, you need a load that starts out "POS.....". You can not upgrade
from
"P00...." to "P0S....", you need to downgrade to
"P0S30203" to get it
using
"POS...." firmware, then you can upgrade to the newer releases of the
SIP
firmware, with one extra thing to know.

You do not need to step through every version of he firmware, you can
jump
versions of firmware, but what you encouter is the issue with their
"signed
binaries" (ie: "*.sbn" files) that they have converted to.

If you have both a "*.bin" and a "*.sbn" file in the TFTP
server root
directory, it will default to loading the "*.bin" (ie: unsigned
binary),
which you do not want to do, since you need to convert over to signed
binaries, in order to continue upgrading to get to the higher versions
which
only come signed. If you try to load higher version binaries that are
not
signed, the phone will fail to load and give an error as such (which I
dont
have the exact verbiage of).

So, bottomline, go down to SIP 2.3, then go up to the first signed
binary,
then go to the final signed binary, then you ought to be there.
</snip>
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