Hi List. I've used 3x Snom 200 in a hotel environment for a year, all of them have failed at some point (1 went up in smoke, 1 handset failed, 1 display failed). I have 110 grandstream phones there of which only 3 have failed (whereof 2 due to brutal abuse), and in another company I have 75 Cisco 7940 (SCCP Firmware) phones where not a single one has failed (during 2 years). I have no complaints against Snom support or the reseller, returning them has not been a problem. However I am replacing these phones with new ones (they are used in the reception of the hotels). I would like to ask the list if you can suggest a good "Reception" IP phone of decent hardware quality, and if you know if the build quality of the Snom 360 is better than the Snom 200 as I'm very happy with the software and usability of the Snom's. Best regards, Maron Kristofersson