Hello all!
Last night I set up ASTERISK : CDR ANALYSER, a program for analyzing calls
to and from the box. Starting with an empty database, I soon found that
within a few hours there had been more than 500 (!) calls to the box. The
problem was, well, they were all coming from my cell phone.
It appeared that the calls were from when I was testing out features with
the asterisk box. Of course, I never made that huge amount of calls within
such a short timeframe, so something had to be wrong. When investigating the
issue, I found that if I call f. i. a queue with three members, there will
be generated three instances in the cdr logs, one for each agent. This is
fine, except that the above mentioned program reports it as three different
calls, while only one did really take place. The same issue goes for
transferring a call to another extension.
I'd like to keep tracks of how busy the box is, but counting a cal for each
transfer, not to mention several for each time an agent is being called is
very misleading. Imagine a customer waiting in line for a couple of minutes,
he could easily have generated a two-digit number of instances in the
logfiles.
I don't know if asterisk is supposed to report calls in such a way, but if
the answer is yes, is there any way to deal with it so my statistics looks
somewhat reasonable? Suggestion for another program maybe?
Regards,
Bjorn
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