kanderson@zee-way.com
2005-May-16 11:02 UTC
[Asterisk-Users] Broadvoice Toll-Free IVR issues
Perhaps someone else has had this issue. I currently have BroadVoice as my SIP provider with two phone numbers. The first number is my primary local number; the second is an 877 toll-free number. The issue is with the IVR abilities. When calling the primary number you can press 200 at the main menu and receive my extension. When calling the 877 number, 200 will result in ?that option is invalid? Heck, just after pressing ?2? it will give that message. If you press 1 it takes you to the support queue. The IVR is set up to give you the sales queue after pressing 2, but it doesn?t do that either. Anyone have any ideas? Kris Anderson Chief of Operations Zee-Way Services -------------------------------------------------------------------- mail2web - Check your email from the web at http://mail2web.com/ .
kanderson@zee-way.com wrote:>Perhaps someone else has had this issue. I currently have BroadVoice as my >SIP provider with two phone numbers. The first number is my primary local >number; the second is an 877 toll-free number. > >The issue is with the IVR abilities. When calling the primary number you >can press 200 at the main menu and receive my extension. When calling the >877 number, 200 will result in ?that option is invalid?? Heck, just after >pressing ?2? it will give that message. If you press 1 it takes you to the >support queue. The IVR is set up to give you the sales queue after pressing >2, but it doesn?t do that either. > >Anyone have any ideas? > > >I remember running into something else that was different for the tollfree number with BV. IIRC - the supported codecs differed. It makes me think that the tollfree calls come from a different gateway. They only allow one SIP device(whether hardware or software) per account which rules out the most obvious workaround for the problem. Looks to me like dtmf settings are different on the two gateways/routers they are using.
kanderson@zee-way.com
2005-May-16 14:05 UTC
[Asterisk-Users] Broadvoice Toll-Free IVR issues
I'm using dtmf=inband and dtmfmode=inband. Should I try rfc2833? From what I could tell, Broadvoice "might" support it, but others have said that they don't. Original Message: ----------------- From: Paul digium-list@9ux.com Date: Mon, 16 May 2005 15:28:48 -0400 To: asterisk-users@lists.digium.com Subject: Re: [Asterisk-Users] Broadvoice Toll-Free IVR issues kanderson@zee-way.com wrote:>Perhaps someone else has had this issue. I currently have BroadVoice as my >SIP provider with two phone numbers. The first number is my primary local >number; the second is an 877 toll-free number. > >The issue is with the IVR abilities. When calling the primary number you >can press 200 at the main menu and receive my extension. When calling the >877 number, 200 will result in ?that option is invalid?Heck, just after>pressing ?2? it will give that message. If you press 1 it takes you to the >support queue. The IVR is set up to give you the sales queue after pressing >2, but it doesn?t do that either. > >Anyone have any ideas? > > >I remember running into something else that was different for the tollfree number with BV. IIRC - the supported codecs differed. It makes me think that the tollfree calls come from a different gateway. They only allow one SIP device(whether hardware or software) per account which rules out the most obvious workaround for the problem. Looks to me like dtmf settings are different on the two gateways/routers they are using. _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -------------------------------------------------------------------- mail2web - Check your email from the web at http://mail2web.com/ .