Jennifer Hales
2005-May-12 18:15 UTC
[Asterisk-Users] Queue/Agent recording and configuration
Good Morning, Does anyone know a way around my problem? The call is from a queue. I need to know how to play a message to the customer (terms & conditions) keep the agent with the call while a message is played and record only a small portion of the call (the callers acceptance of the terms and conditions). Kind regards Jenn Hales -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20050512/a8b3e4f0/attachment.htm
Adam Goryachev
2005-May-12 19:28 UTC
[Asterisk-Users] Queue/Agent recording and configuration
On Fri, 2005-05-13 at 11:15 +1000, Jennifer Hales wrote:> Does anyone know a way around my problem? > The call is from a queue. I need to know how to play a message to the > customer (terms & conditions) keep the agent with the call while a > message is played and record only a small portion of the call (the > callers acceptance of the terms and conditions).Well, the way I see this done normally is using some sort of PC application which uses the manager API to transfer both the customer and agent to a conference, add another extension (ie, playback(terms)/record/hangup) and then the agent and customer are the only two left in the conference. The only other comment I have is that if you only record the customer saying "I agree" and not what they are agreeing to, then how is that proof of anything??? Mind you, in these days, it wouldn't be so hard to cut 'n' paste a different 'terms' into the recording anyway, so I dunno how much legal standing these things have.... Regards, Adam