Actually the docs for the Queue application say:
'w' -- allow the called user to write the conversation to disk via
Monitor
'W' -- allow the calling user to write the conversation to disk
via Monitor
couldn't get these to work tho. Does this mean I can do one touch recording
with agents, or does it mean I can use the monitor() command? Very confusing...
Doug.
-----Original Message-----
From: Jennifer Hales [mailto:jhales@ains.net.au]
Sent: Sunday, January 15, 2006 4:01 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] automon - one touch record
Hello Kevin,
Thank you for your response. I commented out DYNAMIC_FEATURES and moved the
'Ww' option to the Dial() instead of Queue() and now it works.
Regards
Jenn
-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Kevin P.
Fleming
Sent: Friday, January 13, 2006 3:36 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] automon - one touch record
Jennifer Hales wrote:
> I am unable to get automon recording to work; can someone advise me what I
> am doing wrong? When I do *1 all I see in the CLI screen is
"attempting
> native bridge of SIP/3006-291b and SIP/3153-6fdd, and there is no call
> record generated in /var/spool/asterisk/monitor/.
I can't explain why it's not working, but DYNAMIC_FEATURES is not
necessary if you are providing the 'wW' options to the Queue application
as you are.
Can you try this with a regular Dial() call instead, to eliminate the
queue application?
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
Hi Doug,
On touch record and Monitor are two different ways of recording. This is
how I have input the 'w' (for one touch) into my dial plan and it works.
So
if a staff member receiving a call wants to record a conversation they input
*1 (as per features.conf)and it starts recording. When they are finished
they press *1 again and the recording stops.
exten =>_3xxx,2,Dial(SIP/${EXTEN},30,wth).
Hope this is of some help.
Regards
Jenn
-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Douglas
Garstang
Sent: Tuesday, January 17, 2006 11:00 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] automon - one touch record
Actually the docs for the Queue application say:
'w' -- allow the called user to write the conversation to disk via
Monitor
'W' -- allow the calling user to write the conversation to disk
via
Monitor
couldn't get these to work tho. Does this mean I can do one touch recording
with agents, or does it mean I can use the monitor() command? Very
confusing...
Doug.
-----Original Message-----
From: Jennifer Hales [mailto:jhales@ains.net.au]
Sent: Sunday, January 15, 2006 4:01 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] automon - one touch record
Hello Kevin,
Thank you for your response. I commented out DYNAMIC_FEATURES and moved the
'Ww' option to the Dial() instead of Queue() and now it works.
Regards
Jenn
-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Kevin P.
Fleming
Sent: Friday, January 13, 2006 3:36 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] automon - one touch record
Jennifer Hales wrote:
> I am unable to get automon recording to work; can someone advise me what I
> am doing wrong? When I do *1 all I see in the CLI screen is
"attempting
> native bridge of SIP/3006-291b and SIP/3153-6fdd, and there is no call
> record generated in /var/spool/asterisk/monitor/.
I can't explain why it's not working, but DYNAMIC_FEATURES is not
necessary if you are providing the 'wW' options to the Queue application
as you are.
Can you try this with a regular Dial() call instead, to eliminate the
queue application?
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
Jennifer, yes I know.... but call recording is done differently with ACD queues.
Do a 'show application queue' on the console and you will see what I
mean.
-----Original Message-----
From: Jennifer Hales [mailto:jhales@ains.net.au]
Sent: Mon 1/16/2006 10:53 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Cc:
Subject: RE: [Asterisk-Users] automon - one touch record
Hi Doug,
On touch record and Monitor are two different ways of recording. This is
how I have input the 'w' (for one touch) into my dial plan and it
works. So
if a staff member receiving a call wants to record a conversation they input
*1 (as per features.conf)and it starts recording. When they are finished
they press *1 again and the recording stops.
exten =>_3xxx,2,Dial(SIP/${EXTEN},30,wth).
Hope this is of some help.
Regards
Jenn
-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Douglas
Garstang
Sent: Tuesday, January 17, 2006 11:00 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] automon - one touch record
Actually the docs for the Queue application say:
'w' -- allow the called user to write the conversation to disk
via
Monitor
'W' -- allow the calling user to write the conversation to disk
via
Monitor
couldn't get these to work tho. Does this mean I can do one touch recording
with agents, or does it mean I can use the monitor() command? Very
confusing...
Doug.
-----Original Message-----
From: Jennifer Hales [mailto:jhales@ains.net.au]
Sent: Sunday, January 15, 2006 4:01 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] automon - one touch record
Hello Kevin,
Thank you for your response. I commented out DYNAMIC_FEATURES and moved the
'Ww' option to the Dial() instead of Queue() and now it works.
Regards
Jenn
-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Kevin P.
Fleming
Sent: Friday, January 13, 2006 3:36 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] automon - one touch record
Jennifer Hales wrote:
> I am unable to get automon recording to work; can someone advise me what I
> am doing wrong? When I do *1 all I see in the CLI screen is
"attempting
> native bridge of SIP/3006-291b and SIP/3153-6fdd, and there is no call
> record generated in /var/spool/asterisk/monitor/.
I can't explain why it's not working, but DYNAMIC_FEATURES is not
necessary if you are providing the 'wW' options to the Queue
application
as you are.
Can you try this with a regular Dial() call instead, to eliminate the
queue application?
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/ms-tnef
Size: 6670 bytes
Desc: not available
Url :
http://lists.digium.com/pipermail/asterisk-users/attachments/20060116/6df84508/attachment.bin