We have two small business that run out of our office. One business has 3 phone lines, and the other has only one. In a perfect world, Asterisk would indicate WHICH line (or group) the outsider caller called, so that we would know which way to answer the phone. The incoming calls would go through a voice mail menu first - different for each company. (Press one for sales, two for accounting, etc.) Whatever they pressed, the correct extension would ring, show the caller id correctly, AND indicate which outside line (or group) the call came in on. I'm running the Polycom IP500 phones. I think, from Noah Miller's suggestion, that there might be a way to use the "line" buttons on the phone. Tie a group of lines to button one, and a group of lines to button two. I just don't know HOW to do this. (For the record, I'm using the Zap interface for incoming POTS lines.) Thanks!! -Noah
What kind of phone would you suggest for a Multi-line operator phone? It would have to be about 10-12 incoming lines. Most of time she would just transfer them off but there are times when there will be about 8 people parked (on hold). Thanks for your suggestions. -Scott
Noah, You can do exactly this. This is how we do it, we have two different companies and many different phone numbers this is how we do it before we send them on to the rest of our dial plan in extensions.conf -Linn [incoming] ; <-- Should match the context you have exten => 6464590776,1,Playback(beep) exten => 6464590776,2,Goto(mainmenu|s|1) exten => 7134742247,1,Playback(beep) exten => 7134742247,2,Goto(fractionmainmenu|s|1) exten => 7136838300,1,Playback(beep) exten => 7136838300,2,Goto(fractionmainmenu|s|1) exten => 8002901350,1,Playback(beep) exten => 8002901350,2,Goto(facgmainmenu|s|1) On Fri, 2005-03-25 at 10:00 -0800, Noah Silverman wrote:> We have two small business that run out of our office. One business has > 3 phone lines, and the other has only one. > > In a perfect world, Asterisk would indicate WHICH line (or group) the > outsider caller called, so that we would know which way to answer the > phone. The incoming calls would go through a voice mail menu first - > different for each company. (Press one for sales, two for accounting, > etc.) Whatever they pressed, the correct extension would ring, show the > caller id correctly, AND indicate which outside line (or group) the call > came in on. > > I'm running the Polycom IP500 phones. I think, from Noah Miller's > suggestion, that there might be a way to use the "line" buttons on the > phone. Tie a group of lines to button one, and a group of lines to > button two. I just don't know HOW to do this. (For the record, I'm > using the Zap interface for incoming POTS lines.) > > Thanks!! > > -Noah > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
Noah you can, why not use amp (via asterisk@home) to configure incoming groups. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Noah Silverman Sent: Friday, March 25, 2005 1:01 PM To: Asterisk-Users@lists.digium.com Subject: [Asterisk-Users] Two companies - One Asterisk??? We have two small business that run out of our office. One business has 3 phone lines, and the other has only one. In a perfect world, Asterisk would indicate WHICH line (or group) the outsider caller called, so that we would know which way to answer the phone. The incoming calls would go through a voice mail menu first - different for each company. (Press one for sales, two for accounting, etc.) Whatever they pressed, the correct extension would ring, show the caller id correctly, AND indicate which outside line (or group) the call came in on. I'm running the Polycom IP500 phones. I think, from Noah Miller's suggestion, that there might be a way to use the "line" buttons on the phone. Tie a group of lines to button one, and a group of lines to button two. I just don't know HOW to do this. (For the record, I'm using the Zap interface for incoming POTS lines.) Thanks!! -Noah _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
On Fri, 25 Mar 2005, Noah Silverman wrote:> We have two small business that run out of our office. One business has > 3 phone lines, and the other has only one. > > In a perfect world, Asterisk would indicate WHICH line (or group) the > outsider caller called, so that we would know which way to answer the > phone. The incoming calls would go through a voice mail menu first - > different for each company. (Press one for sales, two for accounting, > etc.) Whatever they pressed, the correct extension would ring, show the > caller id correctly, AND indicate which outside line (or group) the call > came in on. > > I'm running the Polycom IP500 phones. I think, from Noah Miller's > suggestion, that there might be a way to use the "line" buttons on the > phone. Tie a group of lines to button one, and a group of lines to > button two. I just don't know HOW to do this. (For the record, I'm > using the Zap interface for incoming POTS lines.) >I'm running two companies on one * box, however I'm using PRIs, so it's easy to break out everything. We have seperate menus, based on what number you dial, and all that jazz. One idea if you're sending calls from both companies to one person, you might prepend something onto the CallerIDName.. For example, I have techs that mainly answer technical support calls, but if sales or billing is not available, they end up with the call. As such, Tech support calls are tagged with SetCIDName(TECH:${CALLERIDNAME}) , same with sales, and billing.. Some of us also have DID numbers that ring directly to our desks, I tag these with DID:${CALLERIDNAME} Hope that helps... --Sean -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- sean a. newton nester@wewt.net louisville, ky, usa http://wewt.net Another day, another convertible and another hotel full of cops. -- Hunter S. Thompson -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
AMP is a gui configurator that has been kindly released to the asterisk community by Coalescent. https://sourceforge.net/forum/?group_id=121515 if you are having these troubles and everyone keeps advising you to use asterisk@home why aren't you doing this? -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Noah Silverman Sent: Friday, March 25, 2005 1:45 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Two companies - One Asterisk??? Dean, I'm not using asterisk@home.... What is "amp" and can I download it separately? -N dean collins wrote:> Noah you can, why not use amp (via asterisk@home) to configureincoming> groups. > > > > -----Original Message----- > From: asterisk-users-bounces@lists.digium.com > [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Noah > Silverman > Sent: Friday, March 25, 2005 1:01 PM > To: Asterisk-Users@lists.digium.com > Subject: [Asterisk-Users] Two companies - One Asterisk??? > > We have two small business that run out of our office. One businesshas> > 3 phone lines, and the other has only one. > > In a perfect world, Asterisk would indicate WHICH line (or group) the > outsider caller called, so that we would know which way to answer the > phone. The incoming calls would go through a voice mail menu first - > different for each company. (Press one for sales, two for accounting,> etc.) Whatever they pressed, the correct extension would ring, showthe> > caller id correctly, AND indicate which outside line (or group) thecall> > came in on. > > I'm running the Polycom IP500 phones. I think, from Noah Miller's > suggestion, that there might be a way to use the "line" buttons on the> phone. Tie a group of lines to button one, and a group of lines to > button two. I just don't know HOW to do this. (For the record, I'm > using the Zap interface for incoming POTS lines.) > > Thanks!! > > -Noah > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >_______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users