asterisk users - Mar 2005 - Digium support quality: Excellent

Hello!

I wanted to make sure that, in addition to my complaints, I make it very 
clear:  Digium's support is excellent.  The jury is still out on the 
usefulness of the TDM products.  However, Digium has worked very hard to 
make sure that this issue is resolved.  I actually got an e-mail from 
someone at Digium actually asking what they could do to make me happy! She 
even gave me alternatives to hopefully correct my problem!  And she was 
patient and friendly!  I nearly fell off my chair.

If you have any doubts about buying Digium products, don't let lack of 
support stop you.  They stand behind their products with both technical 
support and customer service.  You can't really ask for more than that.

Tim Massey

On Tue, Mar 22, 2005 at 05:58:47PM -0500, tmassey@obscorp.com
wrote:
> 
> I wanted to make sure that, in addition to my complaints, I make it very 
> clear:  Digium's support is excellent.  The jury is still out on the 
> usefulness of the TDM products.  However, Digium has worked very hard to 
> make sure that this issue is resolved.  I actually got an e-mail from 
> someone at Digium actually asking what they could do to make me happy! She 
> even gave me alternatives to hopefully correct my problem!  And she was 
> patient and friendly!  I nearly fell off my chair.
> 
> If you have any doubts about buying Digium products, don't let lack of 
> support stop you.  They stand behind their products with both technical 
> support and customer service.  You can't really ask for more than that.
I agree that they are eager to correct any issues that we have with the cards.
The unfortunate thing is that the TDMs are so problematic.  I'm not sure if
it's due to inconsistencies in the hardware into which they are put or the
cards themselves or what.

I have not yet successfully put 2 TDM cards into a system (though I know
others have) and I recenly had a problem where loading the TDM driver and
starting * would cause the outgoing message to be played way too fast.

I was told to try changing PCI slots (I haven't had a chance to do that
yet),
but since the TDM cannot share IRQs with anything else, changing slots might
just put it into a conflict situation.  This one could be sticky...
-- 
-M

There are 10 kinds of people in this world:
	Those who can count in binary and those who cannot.

> -----Original Message-----
> I have not yet successfully put 2 TDM cards into a system 
> (though I know others have) and I recenly had a problem where 
> loading the TDM driver and starting * would cause the 
> outgoing message to be played way too fast.
Uhhm...  We've exclusively used digium cards and the few issues we've
had were configuration issues...  We've never had an issue w/ a card
itself.

W. Kevin Hunt

CCIE #11841
MCSE, Linux+ SME
www.huntbrothers.com