similar to: Call Center software opensource or commercia l

Hi there, we are looking for an opensource or commercial * based Call Center. Full ACD, call monitoring, multiple queue, IVR, voicemail, management, reporting, CDR, etc is needed. over 100 seat can be the initial target and will grow in a very short time. SIP phones will be used and multiple E1 lines incoming, so to provide full failover a cluster of * machines or some other form of redundancy

Hello, I'm trying to sum up current options for doing small (up to 20 agents) inbound-only CC. I've found: astguiclient, maybe there are some other CC solutions? And on the other side: witch is better to have 20 PC w/ softphones or one T1 channel bank and normal phones with hands-free sets. (whitch set whould you recomend) ? kd, -- Krzysztof Drewicz Affordable 2/4 span E1/T1

Hello, We've released another update to our VICIDIAL/astGUIclient call center suite: 2.0.5 http://astguiclient.sf.net/ The call center suite client applications run on most modern web browsers on almost any GUI-capable operating system, and it includes the VICIDIAL call center suite. This package is free and AGPLv2. This package is geared towards Asterisk installations with SIP,IAX or Zap

Greetings, I have a problem making a call from Asterisk to Cisco H323 PSTN gateway using H323 channel. I can call but there are no sound in both way. If I call H323 gateway directly from SJPhone I have no problem with sound. Any advice are welcome. Thanks in advance.

Hello, I am moving topic from asterisk-dev list to asterisk-users list. Did anyone succeed receive incoming calls in h323 and orient them to right context based on "host" identification? To summarise, I have quintum Gateway sending call to Asterisk box, and I would like to use asterisk as a protocol converter h323 --> sip. in h323.conf, I have [quintum_gw1] type=user

hello all, I have installed centos 5.5 ( linux text) and I have updated it with # yum install bison bison-devel================?ok # yum install ncurses ncurses-devel==========?ok # yum install zlib zlib-devel===============?ok # yum install openssl openssl-deve=======?ok # yum install gnutls-devel============ ==?ok # yum install gcc gcc-c++============?ok # yum install newt

Hi all, We are running Asterisk 1.0.0 with a TE410P. Very often we exerience calls dropping in the middle of the call. I enable the full logging and saw a couple of suspicious messages right before the hangup. Thos could happen on a Zap-IAX2 bridge as well as on a Zap-Agent bridge... I see Nov 23 09:08:36 DEBUG[-1274020944]: Bridge stops because we're zombie or need a soft hangup:

It sounds like Naren and company has their own CRM application. They need a predictive dialer that allows third party app integration. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com]On Behalf Of Matt Florell Sent: Monday, March 13, 2006 8:03 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re:

I have Cent OS 5.1 I also have http://phpsysinfo.sourceforge.net/ I have asterisk running . Now when I look at System Information , I see that "Physical Memory" keep increasing and at one point it reaches 96%. Then my sever get hang and then I have to restart it. I have 4 GB RAM. Processors 2 Model Intel(R) Core(TM)2 Duo CPU E7200 @ 2.53GHz CPU Speed 2.53 GHz Cache Size 3.00 MB

Some at 5:34 pm EST DAILY, all my call get disconnect. I tried RE-INSTALLATION, I tried Reinstallation on a virgin HDD, but its same. I tried changing VOIP provider I tried changing Internet Provider..But no help.. What could be the reason ? Here are my enties of crontab : ### recording mixing/compressing/ftping scripts 0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * *

Hello, This issue was just handled Monday on the astguiclient-users list: http://sourceforge.net/mailarchive/forum.php?thread_id=7448401&forum_id=4358 6 You just need to use OLD_PASSWORD in the SET PASSWORD for your mysql server to get the auth method for that account back to the pre 4.1.12 version default method of login authentication. Also, consider joining the astguiclient-users list, a

Hello, We've released another update to our astGUIclient suite: 2.0.3 http://astguiclient.sf.net/ The client suite runs on most modern web browsers on almost any GUI-capable operating system, and it includes the astGUIclient client-side web app which extends your phone's functionality and the VICIDIAL call center suite. This package is free and GPL. (the suite is not an asterisk

Hello, Several people asked to get a hold of the stats I used to determine that the Sangoma T1/E1 boards performed better in our real-world tests than the Digium boards. We've decided to post our results after confirming them over the past month of operations. Here is a link to the last two reviews I wrote about Sangoma with Asterisk:

Hello, We've released another update to our astGUIclient suite: 2.0.2 http://astguiclient.sf.net/ The client suite runs on most modern web browsers on almost any GUI-capable operating system, and it includes the astGUIclient client-side web app which extends your phone's functionality and the VICIDIAL call center suite. This package is free and GPL. (the suite is not an asterisk

Hello, We've released another update to our astGUIclient-VICIDIAL suite: 2.0.4 http://astguiclient.sf.net/ The client suite runs on most modern web browsers on almost any GUI-capable operating system, and it includes the VICIDIAL call center suite and the astGUIclient client-side web app which extends your phone's functionality. This package is free and GPL. (the suite is not an

Hello, We've released another update to our Asterisk GUI Client suite: 1.1.7 http://astguiclient.sf.net/ The client suite runs on Windows, UNIX and Mac, includes the astGUIclient client-side web app which extends your phone's functionality and the VICIDIAL client-side web app auto-dialer. This package is free as in GPL. (the suite is not an asterisk configuration tool) This package is

Hello, We've released another update to our Asterisk GUI Client suite: 1.0.6 http://astguiclient.sf.net/ Screen shots: http://astguiclient.sourceforge.net/screenshots.html The client suite runs on both Windows and UNIX, includes the VICIDIAL auto-dialer and is free as in GPL. (the suite is not an asterisk configuration tool) This package is geared towards Asterisk installations with SIP

Hello, We've released another update to our Asterisk GUI Client suite: 1.1.1 http://astguiclient.sf.net/ Screen shots: http://astguiclient.sourceforge.net/screenshots.html The client suite runs on both Windows and UNIX, includes the VICIDIAL auto-dialer and is free as in GPL. (the suite is not an asterisk configuration tool) This package is geared towards Asterisk installations with

Hello, We've released another update to our Asterisk GUI Client suite: 1.1.4 http://astguiclient.sf.net/ The client suite runs on Windows, UNIX and Mac, includes the VICIDIAL auto-dialer and is free as in GPL. (the suite is not an asterisk configuration tool) This package is geared towards Asterisk installations with SIP,IAX or Zap phones and Zaptel, IAX or SIP trunks. For this revision,

Hello, We've released another update to our Asterisk GUI Client suite: 1.1.9 http://astguiclient.sf.net/ The client suite runs on most modern web browsers on almost any GUI-capable operating system, and it includes the astGUIclient client-side web app which extends your phone's functionality and the VICIDIAL client-side web app auto-dialer. This package is free as in GPL. (the suite