We have the following scenario: Incoming call to a queue, Agent "A" answers. Agent "A" determines after about 20 seconds that agent "B" needs to deal with this call. A puts call on hold, calls and speaks to B, and then transfers the call to B. B speaks to the incomming caller for 5 minutes. That's all fine. However, the CDR records the call as incomming to agent "A" for 5 minutes, and the agent monitoring recording is also determined as belonging to "A". Trouble is that we need to find all calls that "B" received (both directly and through a transfer) and look at them. How can we do this ? CVS Head 17/02/2005. Julian.
Andrew Thompson
2005-Feb-21 08:06 UTC
[Asterisk-Users] Monitoring calls through a transfer
Asterisk wrote:> We have the following scenario: > > Incoming call to a queue, Agent "A" answers. Agent "A" determines after > about 20 seconds that agent "B" needs to deal with this call. A puts > call on hold, calls and speaks to B, and then transfers the call to B. B > speaks to the incomming caller for 5 minutes. > > That's all fine. However, the CDR records the call as incomming to agent > "A" for 5 minutes, and the agent monitoring recording is also determined > as belonging to "A". > > Trouble is that we need to find all calls that "B" received (both > directly and through a transfer) and look at them. How can we do this ?How are you performing the transfer? Have you tried the following? show application ResetCDR -- Andrew Thompson http://aktzero.com/ http://dev.asteriskdocs.org/