asterisk users - Dec 2004 - Continuance on Polycom issue, not ringing

Ok, so I emailed the list earlier about my polycom phone not ringing
when anyone called in. Well, polycom support said that is impossible
that this could happen because of a change in a configuration file.
However the new phone arrived today (a refurb.) and it also would not
ring. So I obviously got rather frustrated and blasted away all of my
configuration files from the FTP server. I then copied another set of
files from a working phone over, without changing anything and the phone
started ringing when called. I then fought with this for about 3 hours
today and kept running into the issue where both phones would ring
through for everything when on a different extension but mine. So I
removed all instances of my extension in the extensions.conf and
sip.conf and then recreated them and I still had the issue. In the end I
have had to switch my extension to a new one. But, I would definitely
appreciate it if anyone who might have run into this issue in the past
could help me to clarify what caused this to happen. I am afraid this
might happen again in the future and I will not know how to fix it. In
reality switching extensions is not a viable solution if this happened
to occur to the owner of the corp. 

 

Thanks,

 

Jared Armstrong

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Jared Armstrong wrote:
> through for everything when on a different extension but mine. So I
> removed all instances of my extension in the extensions.conf and
> sip.conf and then recreated them and I still had the issue. In the end I
> have had to switch my extension to a new one. But, I would definitely
That's pretty bizarre. It must be related to the data that got put into 
the SIP headers being sent to the phone. What extension number/ID were 
you using (the one that didn't work)?

Did you get any sniffer traces so we could see the sip messages sent. 
 
 
-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Jared
Armstrong
Sent: Tuesday, December 07, 2004 6:14 PM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] Continuance on Polycom issue, not ringing
 
Ok, so I emailed the list earlier about my polycom phone not ringing
when anyone called in. Well, polycom support said that is impossible
that this could happen because of a change in a configuration file.
However the new phone arrived today (a refurb.) and it also would not
ring. So I obviously got rather frustrated and blasted away all of my
configuration files from the FTP server. I then copied another set of
files from a working phone over, without changing anything and the phone
started ringing when called. I then fought with this for about 3 hours
today and kept running into the issue where both phones would ring
through for everything when on a different extension but mine. So I
removed all instances of my extension in the extensions.conf and
sip.conf and then recreated them and I still had the issue. In the end I
have had to switch my extension to a new one. But, I would definitely
appreciate it if anyone who might have run into this issue in the past
could help me to clarify what caused this to happen. I am afraid this
might happen again in the future and I will not know how to fix it. In
reality switching extensions is not a viable solution if this happened
to occur to the owner of the corp. 
 
Thanks,
 
Jared Armstrong
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Yeah, I know it was extension 134, i am now a 136. I will look into the sniffer
traces for the SIP traffic tomorrow night.
 
Jared

	-----Original Message----- 
	From: Kevin P. Fleming [mailto:kpfleming@starnetworks.us] 
	Sent: Tue 12/7/2004 6:27 PM 
	To: Asterisk Users Mailing List - Non-Commercial Discussion 
	Cc: 
	Subject: Re: [Asterisk-Users] Continuance on Polycom issue, not ringing
	
	

	Jared Armstrong wrote:
	
	> through for everything when on a different extension but mine. So I
	> removed all instances of my extension in the extensions.conf and
	> sip.conf and then recreated them and I still had the issue. In the end I
	> have had to switch my extension to a new one. But, I would definitely
	
	That's pretty bizarre. It must be related to the data that got put into
	the SIP headers being sent to the phone. What extension number/ID were
	you using (the one that didn't work)?
	
	

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