We are in the process of testing * for company wide deployment. We are
using Polycom 300 phones, the only problem that I am running into is
when I call an 800 number that has an IVR I get disconnected after about
60 seconds. Here are the logs from asterisk. I am not sure if this is
a problem with asterisk timing out or if it is the phone. To me this
looks like asterisk is timing out.
Executing Dial("SIP/1001-058c", "Zap/g1/91877xxxxxxx") in
new stack
-- Called g1/91877xxxxxxx
-- Hungup 'Zap/1-1'
== Spawn extension (sip, 91877xxxxxxx, 1) exited non-zero on
'SIP/1001-058c'
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On Fri, 2004-12-03 at 05:35, Eric Rees wrote:> We are in the process of testing * for company wide deployment. We > are using Polycom 300 phones, the only problem that I am running into > is when I call an 800 number that has an IVR I get disconnected after > about 60 seconds. Here are the logs from asterisk. I am not sure if > this is a problem with asterisk timing out or if it is the phone. To > me this looks like asterisk is timing out. > > > > Executing Dial("SIP/1001-058c", "Zap/g1/91877xxxxxxx") in new stack > > -- Called g1/91877xxxxxxx > > -- Hungup 'Zap/1-1' > > == Spawn extension (sip, 91877xxxxxxx, 1) exited non-zero on > 'SIP/1001-058c'I was reading through the polycom admin manual to fine-tune a customers polycom 300 and 600 phones, when I saw some settings. the default ring time (ie, before answer) is 60 seconds. Consider that your call is probably not answered until the real person answers, so the polycom is probably giving up and hanging up the call. This can be modified from the ipmid.cfg file and I think can be set to 0 to wait for 'infinity'. I can't remember which xml tag it is, but I think it would be in the call section. Regards, Adam
Thanks for you suggestion, but the last time I tried this I was talking to a person and it cut me off. But I will try what you suggested. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Adam Goryachev Sent: Thursday, December 02, 2004 5:34 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Asterisk Problem or Polycom Problem On Fri, 2004-12-03 at 05:35, Eric Rees wrote:> We are in the process of testing * for company wide deployment. We > are using Polycom 300 phones, the only problem that I am running into > is when I call an 800 number that has an IVR I get disconnected after > about 60 seconds. Here are the logs from asterisk. I am not sure if > this is a problem with asterisk timing out or if it is the phone. To > me this looks like asterisk is timing out. > > > > Executing Dial("SIP/1001-058c", "Zap/g1/91877xxxxxxx") in new stack > > -- Called g1/91877xxxxxxx > > -- Hungup 'Zap/1-1' > > == Spawn extension (sip, 91877xxxxxxx, 1) exited non-zero on > 'SIP/1001-058c'I was reading through the polycom admin manual to fine-tune a customers polycom 300 and 600 phones, when I saw some settings. the default ring time (ie, before answer) is 60 seconds. Consider that your call is probably not answered until the real person answers, so the polycom is probably giving up and hanging up the call. This can be modified from the ipmid.cfg file and I think can be set to 0 to wait for 'infinity'. I can't remember which xml tag it is, but I think it would be in the call section. Regards, Adam _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Eric Wieling aka ManxPower
2004-Dec-02 17:32 UTC
[Asterisk-Users] Asterisk Problem or Polycom Problem
Eric Rees wrote:> Thanks for you suggestion, but the last time I tried this I was talking > to a person and it cut me off. But I will try what you suggested.If you have busydetecr or callprogress in zapata.conf, turn them off. --Eric -- I am seeking part or full time employment in the Greater Toronto Area, My preference is part time employment with some telecommuting, but all offers will be considered. Contact eric at fnords.org.
Neither one is turned on. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Eric Wieling aka ManxPower Sent: Thursday, December 02, 2004 6:32 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Asterisk Problem or Polycom Problem Eric Rees wrote:> Thanks for you suggestion, but the last time I tried this I wastalking> to a person and it cut me off. But I will try what you suggested.If you have busydetecr or callprogress in zapata.conf, turn them off. --Eric -- I am seeking part or full time employment in the Greater Toronto Area, My preference is part time employment with some telecommuting, but all offers will be considered. Contact eric at fnords.org. _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users