Displaying 1 result from an estimated 1 matches for "announcecallqu".
Did you mean:
announcecallque
2004 Dec 02
1
Agent Login "Play a file"
...Anyone know if there is a way to have the AgentCallBackLogin
function play a voice file after the agent picks up the phone?
If this is not an available feature, any ideas on the difficulty
in making this feature?
Example:
Extensions.conf
exten?=>?700,1,AgentCallbackLogin(${CALLERIDNUM}|?AnnounceCAllQue-TechSu
pport?);
.......
exten => s,6,Queue(queue1)
Agents.conf
agent => 2204,1234,Ron Hartmann
VoiceFile...
AnnounceCAllQue-TechSupport contains Allison saying
"This call is from the Technical Support Call Queue Please press # to
accept the call"
Ron Hartmann dials...