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2004 Dec 02
1
Agent Login "Play a file"
...Anyone know if there is a way to have the AgentCallBackLogin function play a voice file after the agent picks up the phone? If this is not an available feature, any ideas on the difficulty in making this feature? Example: Extensions.conf exten?=>?700,1,AgentCallbackLogin(${CALLERIDNUM}|?AnnounceCAllQue-TechSu pport?); ....... exten => s,6,Queue(queue1) Agents.conf agent => 2204,1234,Ron Hartmann VoiceFile... AnnounceCAllQue-TechSupport contains Allison saying "This call is from the Technical Support Call Queue Please press # to accept the call" Ron Hartmann dials...