hi, i'm under the impression that this feature is not available in asterisk, consider this scenario: - you are the operator. you answer a call from outside and you want to transfer it to one of the extensions. after you transfer, if the person you transferred the call to, doesn't pick up or if his line is busy, the call is transfered back to you, you can speak to the caller and tell him, for example, that the person you want to talk to is not in, and ask if he would like to talk to leave a message or talk to another person instead. now in asterisk, it seems to me that after you transfer a call to an extension, there's no way to have the caller transfered back to yourself if the called extension doesn't answer or if it's busy. is this correct? thanks, - shabanip
Edward Eastman
2004-Sep-04 06:25 UTC
[Asterisk-Users] call back on failed transfer or dial?
I think what you want is an attended or consultative transfer, this can be accomplished in different ways depending on your setup, for zap channels see http://www.voip-info.org/wiki-Asterisk+tips+zap+transfer with SIP this will normally be implemented on your hard/soft phone. Another alternative is to use call parking (not exactly what your after, but can achieve the same end): http://www.voip-info.org/wiki-Asterisk+call+parking. HTH Ed -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of shabanip Sent: 04 September 2004 13:43 To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] call back on failed transfer or dial? hi, i'm under the impression that this feature is not available in asterisk, consider this scenario: - you are the operator. you answer a call from outside and you want to transfer it to one of the extensions. after you transfer, if the person you transferred the call to, doesn't pick up or if his line is busy, the call is transfered back to you, you can speak to the caller and tell him, for example, that the person you want to talk to is not in, and ask if he would like to talk to leave a message or talk to another person instead. now in asterisk, it seems to me that after you transfer a call to an extension, there's no way to have the caller transfered back to yourself if the called extension doesn't answer or if it's busy. is this correct? thanks, - shabanip _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users