asterisk users - Aug 2004 - Auto-attendant with an IP trunk

Hi:

I am trying to setup a simple auto attendant with Asterisk using SIP extensions.
I have an IP trunk to voicepulse and my outgoing calls go over that.

I can also receive calls on that voicepulse trunk and want it to an auto
attendant. Everything works except on the following:

- one of the options is to allow the caller to press the extension that they
would like to be connected to. I have extensions from 2000 - 2010. What happens
is that Asterisk jumps out at the first digit '2' and says that nothing
found with '2'. It doesn't even read the rest of the digits
'000'.

I expect this to be a basic PBX function and I am sure I'm missing
something. Any help would be greatly appreciated.

Regards,

Anil

Could you post the part of your extensions.conf in question?

On Wed, 2004-08-04 at 11:47, apurohit@verizon.net wrote:
> Hi:
> 
> I am trying to setup a simple auto attendant with Asterisk using SIP
extensions. I have an IP trunk to voicepulse and my outgoing calls go over that.
> 
> I can also receive calls on that voicepulse trunk and want it to an auto
attendant. Everything works except on the following:
> 
> - one of the options is to allow the caller to press the extension that
they would like to be connected to. I have extensions from 2000 - 2010. What
happens is that Asterisk jumps out at the first digit '2' and says that
nothing found with '2'. It doesn't even read the rest of the digits
'000'.
> 
> I expect this to be a basic PBX function and I am sure I'm missing
something. Any help would be greatly appreciated.
> 
> Regards,
> 
> Anil
> 
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On Wed, 2004-08-04 at 14:47, apurohit@verizon.net wrote:
> - one of the options is to allow the caller to press the extension that
they would like to be connected to. I have extensions from 2000 - 2010. What
happens is that Asterisk jumps out at the first digit '2' and says that
nothing found with '2'. It doesn't even read the rest of the digits
'000'.
You might consider adding a DigitTimeout command at the beginning of
your IVR.

http://www.voip-info.org/wiki-Asterisk+cmd+DigitTimeout

-Seth

-- 
Seth Remington
SaberLogic, LLC
661-B Weber Drive
Wadsworth, Ohio 44281
Phone: (330)335-6442
Fax: (330)336-8559

Josh:

The configuration I have for the extensions.conf is the following:

[macro-oneline]
exten => s,1,Dial(${ARG1},20)
exten => s,2,Voicemail(u${MACRO_EXTEN})
exten => s,3,Hangup
exten => s,102,Voicemail(b${MACRO_EXTEN})
exten => s,103,Hangup

[from-sip]

ignorepat => 9

exten => _91XXXXXXXXXX,1,Dial(SIP/${EXTEN:1}@s00123456)
exten => _91XXXXXXXXXX,2,Playback(invalid)
exten => _91XXXXXXXXXX,3,Hangup

exten => s00123456,1,Wait,2
exten => s00123456,2,Answer
exten => s00123456,3,DigitTimeout,5
exten => s00123456,4,ResponseTimeout,30
exten => s00123456,5,Background(welcome-mainmenu)

; the welcome menu says "press 1 for sales, 3 for support, 9 for 
; directory and press the extension at any time to be directly 
; connected. It plays this greeting when the caller calls the voice
; -pulse number and will also goto sales etc. on user input. the
; problem is when the user tries to enter the extensions i.e. 2000,
; 2001, 2002 at this point

exten => 1,1,Goto(sales,s,1)
exten => 3,1,Goto(support,s,1)
exten => 9,1,Directory(from-sip)
exten => 0,1,Goto(from-sip,2000,1)



exten => 2000,1,Macro(oneline,SIP/2000);
exten => 2001,1,Macro(oneline,SIP/2001);
exten => 2002,1,Macro(oneline,SIP/2002);
exten => 2003,1,Macro(oneline,SIP/2003);
exten => 2004,1,Macro(oneline,SIP/2004);
exten => 2005,1,Macro(oneline,SIP/2005);
exten => 2006,1,Macro(oneline,SIP/2006);
exten => 2007,1,Macro(oneline,SIP/2007);
exten => 2008,1,Macro(oneline,SIP/2008);
exten => 2009,1,Macro(oneline,SIP/2009);
exten => 2010,1,Macro(oneline,SIP/2010);
exten => 2011,1,Macro(oneline,SIP/2011);
exten => 2012,1,Macro(oneline,SIP/2012);
exten => 2013,1,Macro(oneline,SIP/2013);
exten => 2014,1,Macro(oneline,SIP/2014);

> 
> From: <apurohit@verizon.net>
> Date: 2004/08/04 Wed PM 01:47:27 CDT
> To: <asterisk-users@lists.digium.com>
> Subject: Auto-attendant with an IP trunk
> 
> Hi:
> 
> I am trying to setup a simple auto attendant with Asterisk using SIP
extensions. I have an IP trunk to voicepulse and my outgoing calls go over that.
> 
> I can also receive calls on that voicepulse trunk and want it to an auto
attendant. Everything works except on the following:
> 
> - one of the options is to allow the caller to press the extension that
they would like to be connected to. I have extensions from 2000 - 2010. What
happens is that Asterisk jumps out at the first digit '2' and says that
nothing found with '2'. It doesn't even read the rest of the digits
'000'.
> 
> I expect this to be a basic PBX function and I am sure I'm missing
something. Any help would be greatly appreciated.
> 
> Regards,
> 
> Anil
>