asterisk users - Jul 2004 - call center with *

Anyone out there have a call center running with Asterisk?  We run a small
helpdesk and need some basic ICD functionality ... agent ready/not ready, call
queueing, etc.  There doesn't seem to be too much out there in the way of
open source, so we're also looking for commercial solutions that will work
with Asterisk.  Any ideas?

Thanks,
Mike Roberts
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We are running a 20 agent call center using *.  We are using the
built-in Queues/Agent support.  We haven't really had any major issues,
other than my own configuration mistakes.  I certainly does everything
that we need it to.

Hope this helps,

Robert Jackson

-----Original Message-----
From: Mike Roberts [mailto:mroberts@hcs.net] 
Sent: Thursday, July 29, 2004 7:57 AM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] call center with *


Anyone out there have a call center running with Asterisk?  We run a
small helpdesk and need some basic ICD functionality ... agent ready/not
ready, call queueing, etc.  There doesn't seem to be too much out there
in the way of open source, so we're also looking for commercial
solutions that will work with Asterisk.  Any ideas?

Thanks,
Mike Roberts