I recently had a bear of a time getting a Polycom Soundpoint 500IP up and registered.. Now that its registered I ran into a problem w/ the dialplan. Needing to dial x101 I'd dial 10 - then get a fast buzy.. Also making a local call - dialing 95551212- would give me a fast busy after the 7th digit - so 9555121.. Same w/ LD calls... This dialplan really got me down as I didn't find any docs on this. Look toward the web based interface was no help either. To fix the problem I eventually did the following... On the ftp server I replaced the dialplan settings in the sip.cfg from <dialplan dialplan.impossibleMatchHandling="0" dialplan.removeEndOfDial="1"> <digitmap dialplan.digitmap="[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT" dialplan.digitmap.timeOut="3"/> </dialplan> to this.. <dialplan dialplan.impossibleMatchHandling="0" dialplan.removeEndOfDial="1"> <digitmap dialplan.digitmap="9[2-9]xxxxxx|9[1]xxxxxxxxxx|[0-8]xx" dialplan.digitmap.timeOut="10"/> </dialplan> This standard dialplan and files for the ftp server was grabbed off this page http://www.freedomphones.net/polycom/files/ Hopefully this message will help someone down the road. -- Rock River Internet Roger Grunkemeyer 202 W. State St, 8th Floor grunky@rockriver.net Rockford, IL 61101 815-968-9888 x102