asterisk users - Apr 2004 - Asterisk Server Crashing with New Application

Dear All,

I have been running a successful and very stable call center PBX based on
0.7.1 release. I need to be on this release because of a number of features
that I have complied from 3rd party patches, for the call center. I will not
be able to upgrade to release 1 until the patches catch up and I have done
the required testing.

The system was very stable until two days ago.

The changes made were; 

1) Installed a Second PBX in my second data center and I am running IAX2.
2) Installed the MySQL module.
3) Installed a copy of the php based CDR reporting.
4) Installed the Flash Operator Panel
5) Installed a modified version of Monastery to show me which agents were
logged in and active

I only stated having instability around the changes made in 4 and 5.

I suspect the problem to be either caused by 4 or 5, in which case they will
be very easy to rectify. I would however like to know if anyone else has had
a) the same experience and b) has been able to isolate the issue.

Warm Regards and Thanks

Shad Mortazavi
---------------------------------------------------
Nexus Technical Manager
n|m Nexus Management Inc 
Netural Bay
Sydney

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Hi!
> 4) Installed the Flash Operator Panel 
> 5) Installed a modified version of Monastery to show me which agents were 
[...]
> I suspect the problem to be either caused by 4 or 5, in which case they 
> will be very easy to rectify. I would however like to know if anyone else 
> has had a) the same experience and b) has been able to isolate the issue.
Most likely this is an issue with the manager API - "mattf" has
reported
on this list more than once about problems as soon as more than one 
manager client is active on an Asterisk server.

Cheers, Philipp

Shad,

I don't remember how far in the past, but a while back at least one person 
if not more reported instability in asterisk caused by more than one 
manager client connecting to the Asterisk server at the same time.  Your 
monastery as well as the Flash Panel both access the manager application if 
my understanding of those applications is correct.  The solution the person 
came up with was to put a single agent in front of the manager port to 
query the manager application on the Asterisk box and distribute the 
results to the client programs.

You may have run into this same issue by running both flash operator and 
monastery.

-Chris

On 09:46 PM 4/8/2004, Shad Mortazavi wrote:
<snip>
>4) Installed the Flash Operator Panel
>5) Installed a modified version of Monastery to show me which agents were 
>logged in and active
>
>I only stated having instability around the changes made in 4 and 5.
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Chris,

 

This does sound like my scenario. Do you remember how they achieved this? 

 

Now that I have removed these components I'm stable again.

 

Thanks for the feedback and help.

 

Warm Regards

 

Shad

 

  _____  

From: Chris A. Icide [mailto:chris@netgeeks.net] 
Sent: Saturday, April 10, 2004 4:46 AM
To: asterisk-users@lists.digium.com
Cc: Shad Mortazavi
Subject: Re: [Asterisk-Users] Asterisk Server Crashing with New Application

 

Shad,

I don't remember how far in the past, but a while back at least one person
if not more reported instability in asterisk caused by more than one manager
client connecting to the Asterisk server at the same time.  Your monastery
as well as the Flash Panel both access the manager application if my
understanding of those applications is correct.  The solution the person
came up with was to put a single agent in front of the manager port to query
the manager application on the Asterisk box and distribute the results to
the client programs.

You may have run into this same issue by running both flash operator and
monastery.

-Chris

On 09:46 PM 4/8/2004, Shad Mortazavi wrote:
<snip>




4) Installed the Flash Operator Panel 
5) Installed a modified version of Monastery to show me which agents were
logged in and active 

I only stated having instability around the changes made in 4 and 5. 

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