Does anyone know of a piece of hardware that can allow multiple earpices to be connected directly to a server running Asterisk. I hope I am not being to vague but basically I am looking to allow a call center to user the server to do all of the "Pickup" and "Hangup" functions. The operators will merely have to have th earpiece in their ear. I have seen serial pieces of hardware that do this (41D switch matrix?) But I need to find one that asterisk can use. I will then build some custom scripts to handle the "Pickup" and "Hangup" parts of it. Anyway any ideas or websites I could research for this type of thing would be most helpful. Thanks Micahel
----- Original Message ----- From: <Michael@matraex.com> To: <asterisk-users@lists.digium.com> Sent: Sunday, January 04, 2004 7:31 PM Subject: [Asterisk-Users] Earpiece Connections> Does anyone know of a piece of hardware that can allow multiple earpices > to be connected directly to a server running Asterisk.Just to listen? Or, do you mean a keypad-less phone(listen and talk)?> I hope I am not being to vague but basically I am looking to allow a > call center to user the server to do all of the "Pickup" and "Hangup" > functions. > The operators will merely have to have th earpiece in their ear. I have > seen serial pieces of hardware that do this (41D switch matrix?) > But I need to find one that asterisk can use. I will then build some > custom scripts to handle the "Pickup" and "Hangup" parts of it. > > Anyway any ideas or websites I could research for this type of thing > would be most helpful. > > Thanks > > MicahelI don't think you're going to be able to get any simpler than AgentLogin, where the user dials into a queue, and stays on the line receiving calls as they come in. You'll still need some kind of phone device, like a channel bank to split calls to regular handsets, or some IP phones. Unless I really don't understand what you're trying to do? ----- Andrew Thompson http://aktzero.com/ Your eyes are weary from staring at the CRT. You feel sleepy. Notice how restful it is to watch the cursor blink. Close your eyes. The opinions stated above are yours. You cannot imagine why you ever felt otherwise.
Andrew, I need a keypad-less phone to listen and talk. I would like to have up to 10 of these and I would like to have each of them have their own extension so that calls can be routed directly to them. I would then be able to trigger the Pickup and Hangup functions on the server itself. Have you heard about a resource for these types of devices? Thanks Michael From: "Andrew Thompson" <asteriskuser@aktzero.com> To: <asterisk-users@lists.digium.com> Subject: Re: [Asterisk-Users] Earpiece Connections Date: Mon, 5 Jan 2004 09:33:57 -0500 Reply-To: asterisk-users@lists.digium.com ----- Original Message ----- From: <Michael@matraex.com> To: <asterisk-users@lists.digium.com> Sent: Sunday, January 04, 2004 7:31 PM Subject: [Asterisk-Users] Earpiece Connections> Does anyone know of a piece of hardware that can allow multiple > earpices to be connected directly to a server running Asterisk.Just to listen? Or, do you mean a keypad-less phone(listen and talk)?> I hope I am not being to vague but basically I am looking to allow a > call center to user the server to do all of the "Pickup" and "Hangup" > functions. The operators will merely have to have th earpiece in their> ear. I have seen serial pieces of hardware that do this (41D switch > matrix?) But I need to find one that asterisk can use. I will then > build some custom scripts to handle the "Pickup" and "Hangup" parts of> it. > > Anyway any ideas or websites I could research for this type of thing > would be most helpful. > > Thanks > > MicahelI don't think you're going to be able to get any simpler than AgentLogin, where the user dials into a queue, and stays on the line receiving calls as they come in. You'll still need some kind of phone device, like a channel bank to split calls to regular handsets, or some IP phones. Unless I really don't understand what you're trying to do? ----- Andrew Thompson http://aktzero.com/ Your eyes are weary from staring at the CRT. You feel sleepy. Notice how restful it is to watch the cursor blink. Close your eyes. The opinions stated above are yours. You cannot imagine why you ever felt otherwise.