Does anyone know of a resource for extensions in which the server (whether asterisk or custom scripts) can trigger the phone to be answered? So for example an operator can have a headset and when a call comes through the call is automatically (through a script) connected to the headset instead of the operator having to manually answer the call. Any responses, help or ideas of a type of supplier to contact for more information would be greatly appreciated. Thanks Michael Blood
On Thu, 8 Jan 2004 13:58:45 -0700, <Michael@matraex.com> wrote:>Does anyone know of a resource for extensions in which the server >(whether asterisk or custom scripts) can trigger the phone to be >answered? >So for example an operator can have a headset and when a call comes >through the call is automatically (through a script) connected to the >headset instead of the operator having to manually answer the call. > >Any responses, help or ideas of a type of supplier to contact for more >information would be greatly appreciated.I don't know if you are wanting a hard phone or a softphone. If a softphone is acceptable, iaxComm can do this on a Windows or Linux PC with the intercom feature.> >Thanks > >Michael Blood > >_______________________________________________ >Asterisk-Users mailing list >Asterisk-Users@lists.digium.com >http://lists.digium.com/mailman/listinfo/asterisk-users >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
Hi!> Does anyone know of a resource for extensions in which the server > (whether asterisk or custom scripts) can trigger the phone to be > answered?A queue can do that for you. Look at: http://www.voip-info.org/wiki-Asterisk+cmd+AgentLogin Cheers, Philipp
You can use immediate=yes ;like the bat phone (old Batman) in your zapata.conf for the channel... but that means it just gets answered.. I think your problem is having the operator signal that they can take the call... otherwise when they get bag from the toilet/coffee break/ciggie break they'll find an irate customer on the other end. if they also have a pc you could write an interface to the management console to answer the call with a click... personally I prefer hardware solutions...... :D Andy *********** REPLY SEPARATOR *********** On 08/01/2004 at 13:58 Michael@matraex.com wrote:>Does anyone know of a resource for extensions in which the server >(whether asterisk or custom scripts) can trigger the phone to be >answered? >So for example an operator can have a headset and when a call comes >through the call is automatically (through a script) connected to the >headset instead of the operator having to manually answer the call. > >Any responses, help or ideas of a type of supplier to contact for more >information would be greatly appreciated. > >Thanks > >Michael Blood > >_______________________________________________ >Asterisk-Users mailing list >Asterisk-Users@lists.digium.com >http://lists.digium.com/mailman/listinfo/asterisk-users >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users