Displaying 5 results from an estimated 5 matches for "agent_call".
2003 Jun 18
2
Wrap-up
Is it possible to specify a 'wrap-up' time in a queue so agents will
have a specified amount of time to complete tasks between calls unless
they hit a key on the phone? As it is they can recieve a call moments
after they hang up with no 'down time'. Thanks
Jim Friedeck
2007 Oct 02
2
Announcement file is unavailable?????
...is unavailable, continuing anyway...
[Oct 2 08:55:13] WARNING[10290] app_queue.c: Agent on Agent/1001002
hungup on the customer.
but:
-bash-3.1$ whoami
asterisk
-bash-3.1$ ls -ls $HOME/sounds/atcert*
12 -rw-r--r-- 1 asterisk asterisk 10956 Oct 2 07:00
/var/lib/asterisk/sounds/atcert.gsm
-- agent_call, call to agent '1001019' call on 'IAX2/va001019-4'
-- <IAX2/va001019-4> Playing 'beep' (language 'en')
-- Agent/1001019 answered Local/4593 at certisign-7755,2
-- <Agent/1001019> Playing 'atcert' (language 'en')
-- Stopped...
2010 Jan 12
0
Why agent log out automaticly？
...== Agent '1002' logged in (format ulaw/ulaw)
-- Executing [29 at tutorial:1] Queue("SIP/ivan-00000013", "queue1")
in new stack
-- Started music on hold, class 'default', on SIP/ivan-00000013
-- Stopped music on hold on SIP/3172841667-00000012
-- agent_call, call to agent '1002' call on 'SIP/3172841667-00000012'
-- <SIP/3172841667-00000012> Playing 'beep' (language 'en')
-- Stopped music on hold on SIP/zsk-00000006
-- agent_call, call to agent '1001' call on 'SIP/zsk-00000006'
-- &l...
2007 Apr 15
2
agents and music on hold with autoanswer..
...e?
We are using asterisk 1.2.1 with Thomson ST2030.
this is the asterisk log:
(...)
-- Executing Queue("CAPI/ISDN4/********-ce", "coda_azienda|t|
3600") in new stack
-- Started music on hold, class 'music', on channel 'CAPI/ISDN4/
******-ce'
-- agent_call, call to agent '1005' call on 'SIP/barbaran-621c'
-- Playing 'beep' (language 'it')
-- Called Agent/1005
-- Agent/1005 answered CAPI/ISDN4/******-ce
[WARNING: in the truth the Agent is in hold mode now; there is the
autoanswer on]
-- Playing &...
2007 Sep 28
1
Ringing Groups, SIP Forward and looping problem
I've a big problem with SIP forwarding back into 'ringing groups'
creating what can only be described as call storms :-(
I have a 'ringing groups' of SIP phones with an effective dialplan (much
simplified) like so:
; Purchase ledger
[ptsn_inbound]
exten => _846061,1,Dial(Local/6061 at groups)
....
[groups]
exten =>