Paulo Mannheimer wrote:> Hi, > > I?m working on a call center application where callers input some > information and get transferred to an attendant, or waits in a queue > until one is available. The operator is using a PC-based system that > needs to have access to the information previously input by the > caller. I was thinking about making * write some control info > somewhere and then make the application get it through samba/file sharing. > > Any other insights? Also, how to make this work if the call is queued? > > Best regards, > > PHM >If your operators can use Gnophone, then all you need is to append an URL to the Dial or Queue application. exten => 1,1,Queue(queue,tH,http://shuttle.esoft.pf/cgi-bin/crm.pl?code=${CODE}) Then when the operator picks up the call, the URL is automatically pushed to is Gnophone browser. -- Jean-Denis Girard ===================================================Essential Software - Ing?nierie Informatique Solutions Linux & Open Source en Polyn?sie fran?aise ---------------------------------------------------- http://www.esoft.pf/ T?l: (689) 54 12 95 ====================================================
Hi, I'm working on a call center application where callers input some information and get transferred to an attendant, or waits in a queue until one is available. The operator is using a PC-based system that needs to have access to the information previously input by the caller. I was thinking about making * write some control info somewhere and then make the application get it through samba/file sharing. Any other insights? Also, how to make this work if the call is queued? Best regards, PHM -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20030616/39a14e1e/attachment.htm
> I'm working on a call center application where callers input some > information and get transferred to an attendant, or waits in a queue > until one is available. The operator is using a PC-based system that > needs to have access to the information previously input by the caller. > I was thinking about making * write some control info somewhere and then > make the application get it through samba/file sharing. > > Any other insights? Also, how to make this work if the call is queued?There is a management interface (TCP/IP) which provides access to the current calls and allows both their manipulation and status to be visible. Gastman (available via CVS for Linux -- the Windows version is very buggy at the moment) will show that information. Mark