asterisk users - Jan 2014 - Asterisk 1.8.22.0 Polycom ip soundpoint sp450

Hello, I'm having issues with my phone Polycom sp450 not subscribing to
Asterisk server. Asterisk server is fine, firewall is not the issue because
a secondary phone is working fine, my connection to the server is fine too,
any ideas or suggestions are welcome.

-Motty
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Which firmware version?  4.1.x is only for use with MS Link server.  A symptom
of running 4.1.x firmware with a non-MS server is the phone will not show
buddies.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces
at lists.digium.com] On Behalf Of motty cruz
Sent: Thursday, January 02, 2014 11:03 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Asterisk 1.8.22.0 Polycom ip soundpoint sp450

Hello, I'm having issues with my phone Polycom sp450 not subscribing to
Asterisk server. Asterisk server is fine, firewall is not the issue because a
secondary phone is working fine, my connection to the server is fine too, any
ideas or suggestions are welcome.

-Motty

asterisk-users-bounces at lists.digium.com wrote on 01/02/2014 10:03:19 AM:
> From: motty cruz <motty.cruz at gmail.com>
> To: Asterisk Users Mailing List - Non-Commercial Discussion 
> <asterisk-users at lists.digium.com>, 
> Date: 01/02/2014 10:02 AM
> Subject: [asterisk-users] Asterisk 1.8.22.0 Polycom ip soundpoint sp450
> Sent by: asterisk-users-bounces at lists.digium.com
> 
> Hello, I'm having issues with my phone Polycom sp450 not subscribing
> to Asterisk server. Asterisk server is fine, firewall is not the 
> issue because a secondary phone is working fine, my connection to 
> the server is fine too, any ideas or suggestions are welcome. 
> 
> -Motty
We use Polycom 450s as the main desk phone throughout our company and have 
no issues with them registering. Without seeing your configs, it is hard 
to give you specific advice. The part of your configs you need to be 
looking at (assuming you are provisioning from http or ftp), are the 
following:

For the Polycom look at the reg section:
  <reg reg.1.displayName="Bob Smith" reg.1.address="6534"
reg.1.auth.userId="6534"
reg.1.auth.password="myPassword"></reg>

For Asterisk (in your sip.conf or other appropriate config file):

  [6534](polycom)
  callerid="Bob SMith" <6534>
  secret=myPassword
  mailbox=6534

A couple of notes here: 6534 is the extension number for Bob Smith. 
"myPassword" in the files should be replaced with whatever password
you
have assigned for that phone. The (polycom) template contains all the 
options needed for phones to work in my specific install, but doesn't have 
anything that would affect registration.

If you watch the asterisk console when you boot up the phone, do you get 
any errors in the console? I know when I am testing/experimenting with new 
setups that I often see errors when the phone goes to register. It usually 
is because I have either specified a username that doesn't exist in 
Asterisk or I have the phone passing an incorrect password with what is 
specified in sip.conf.
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