asterisk users - Sep 2013 - Pull call out of queue

Trying to figure out the best way to pull an active call out of a queue by
unique id and put it on hold. I don't want to put it on hold on the
agent's phone but I want it to be pulled away from the agent's phone and
into Asterisk limbo somewhere.
Shortly after I want to pull the same call out of limbo and redirect it back to
either the same agent or another.
I was thinking about call parking but, I think parking is more than I need and
it potentially introduces more complications.
I will be doing this through the manager interface on Asterisk 1.8.x.
Any ideas, thoughts or help would be greatly appreciated.
Thanks in advance for any help. 		 	   		  
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On Sat, Sep 7, 2013 at 12:25 AM, Todd R. <tjrlist at live.com> wrote:
> Trying to figure out the best way to pull an active call out of a queue by
> unique id and put it on hold. I don't want to put it on hold on the
agent's
> phone but I want it to be pulled away from the agent's phone and into
> Asterisk limbo somewhere.
>
> Shortly after I want to pull the same call out of limbo and redirect it
> back to either the same agent or another.
>
> I was thinking about call parking but, I think parking is more than I need
> and it potentially introduces more complications.
>
> I will be doing this through the manager interface on Asterisk 1.8.x.
>
> Any ideas, thoughts or help would be greatly appreciated.
>
> Thanks in advance for any help.
>
Probably using following manager actions:

CoreShowChannels
(https://wiki.asterisk.org/wiki/display/AST/ManagerAction_CoreShowChannels),

Redirect (https://wiki.asterisk.org/wiki/display/AST/ManagerAction_Redirect)

and

Bridge (https://wiki.asterisk.org/wiki/display/AST/ManagerAction_Bridge)

--Satish Barot

Ahmedabad, India.
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You could transfer to a dead-end extension that plays MOH and then
transfer it back somewhere else. Or to a queue with no agents on (if
you are using queues, most likely you are already monitoring queues,
so this may make your workflow easier to live with).
l.

2013/9/6 Todd R. <tjrlist at live.com>:
> Trying to figure out the best way to pull an active call out of a queue by
> unique id and put it on hold. I don't want to put it on hold on the
agent's
> phone but I want it to be pulled away from the agent's phone and into
> Asterisk limbo somewhere.
>
> Shortly after I want to pull the same call out of limbo and redirect it
back
> to either the same agent or another.
>
> I was thinking about call parking but, I think parking is more than I need
> and it potentially introduces more complications.
>
> I will be doing this through the manager interface on Asterisk 1.8.x.
>
> Any ideas, thoughts or help would be greatly appreciated.
>
> Thanks in advance for any help.
>
> --
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