search for: manageraction_bridge

Displaying 1 result from an estimated 1 matches for "manageraction_bridge".

2013 Sep 06
2
Pull call out of queue
Trying to figure out the best way to pull an active call out of a queue by unique id and put it on hold. I don't want to put it on hold on the agent's phone but I want it to be pulled away from the agent's phone and into Asterisk limbo somewhere. Shortly after I want to pull the same call out of limbo and redirect it back to either the same agent or another. I was thinking about call