asterisk users - Aug 2013 - Can a BLF show busy only if all devices are busy?

We all know you can monitor multiple devices in one hint, and it shows busy
if any device in the group is busy.  This is good for a user with multiple
devices, but not useful for teams where any person could take a call, like
a customer service group.  Does anyone know if it's possible to have a hint
with multiple devices which only shows busy if every device is busy?

-- 
Carlos Alvarez
TelEvolve
602-889-3003
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Sounds like you are using queues, you may be able to use the following;
 
    exten => 8501,hint,Queue:markq_avail
    Note: the suffix '_avail' after the queuename.
    Reports 'InUse' for no logged in agents or no free agents.
    Reports 'Idle' when an agent is free.

markq is the queuename.
 
Alec Davis
 


  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Carlos Alvarez
Sent: Saturday, 10 August 2013 8:09 a.m.
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Can a BLF show busy only if all devices are busy?


We all know you can monitor multiple devices in one hint, and it shows busy
if any device in the group is busy.  This is good for a user with multiple
devices, but not useful for teams where any person could take a call, like a
customer service group.  Does anyone know if it's possible to have a hint
with multiple devices which only shows busy if every device is busy? 

-- 

Carlos Alvarez
TelEvolve
602-889-3003


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