asterisk users - Dec 2012 - Change phone display from queue calls

We are trying to set up a system where the calls from the queue show a
specific name or number on the phone.  The calls would come into one of a
few dozen DID numbers, each one for a specific company.  The agent needs to
know which company the call is for and answer appropriately.  I've done a
lot of this in dialplans but haven't found a way to do it in a queue.

-- 
Carlos Alvarez
TelEvolve
602-889-3003
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On 12/6/2012 12:32 PM, Carlos Alvarez wrote:
> We are trying to set up a system where the calls from the queue show a
> specific name or number on the phone.  The calls would come into one of
> a few dozen DID numbers, each one for a specific company.  The agent
> needs to know which company the call is for and answer appropriately.
>   I've done a lot of this in dialplans but haven't found a way to
do it
> in a queue.
>
> --
> Carlos Alvarez
> TelEvolve
> 602-889-3003
>
We either set callerid(name) with a fixed name depending on the trunk, 
or set it from a variable we get from a database based on 
callerid(number) before we dial the queue.

The new value for callerid(name) will show on the agent's screen. 
Setting Callerid(number) will work as well.

alex