asterisk users - Oct 2010 - Anyway to control the LEDs on the Aastra 55i six top buttons? Maybe through Asterisk?

Hi Everyone,

We use the top buttons on Aastra 55i to login and logout from Queues. This
is the order:


Button 1 = Login to English Queue
Button 2 = Login to Spanish Queue
Button 3 = Logout of English/Spanish Queues

There are indicator LEDs on each of these buttons. Is there anyway we can
send a SIP request or some other communication to get the Aastra 6755i phone
to keep the LED for login set to ON if agent is logged in and to put it to
off when agent logs out?

Thanks,
Bruce
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_____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Bruce B
Sent: Wednesday, October 20, 2010 3:02 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Anyway to control the LEDs on the Aastra 55i six
top buttons? Maybe through Asterisk?

 

Hi Everyone,

 

We use the top buttons on Aastra 55i to login and logout from Queues. This
is the order:

 

 

Button 1 = Login to English Queue

Button 2 = Login to Spanish Queue

Button 3 = Logout of English/Spanish Queues

 

There are indicator LEDs on each of these buttons. Is there anyway we can
send a SIP request or some other communication to get the Aastra 6755i phone
to keep the LED for login set to ON if agent is logged in and to put it to
off when agent logs out?

 

Thanks,

Bruce

 

Don't know anything about Aastra phones, but this would be a BLF trick.

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Hello,

you can't utilice the same butons to know the state of the agent but you can
configure the LEDs in the opposite position (4,5,6)

in the dialplan just before the command to login to the queue put this line (for
english queue):

exten => yourextension,n,Set(DEVSTATE(Custom:agenten)=INUSE)

for spanish queue

exten => yourextension,n,Set(DEVSTATE(Custom:agentes)=INUSE)

in the dialplan part relative to agent logoff (english)

exten => yourextension,n,Set(DEVSTATE(Custom:agenten)=NOT_INUSE)

spanish

exten => yourextension,n,Set(DEVSTATE(Custom:agentes)=NOT_INUSE)

then on the Aastra 6755i web page (on the Programmable Keys menu):

key        type        value        line    
4            BLF        agenten    global
5            BLF        agentes    global

Now each time the agent login to english queue the 4 key LED switch to red. The
same with key 5 LED

Please try and give us a feedback

Regards

- Bakko

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Here is the login for English:

;English-temp LOGIN
exten => 800,1,Answer()
exten => 800,n,AddQueueMember(500|Local/${CALLERID(num)}@from-internal/n)
exten => 800,n,Set(DEVSTATE(Custom:agenten)=INUSE)
exten => 800,n,Playback(agent-loginok)
exten => 800,n,Hangup()

;English Logout
;All Queues Logout
exten => 802,1,Answer
exten => 802,n,RemoveQueueMember(500|Local/${CALLERID(num)}@from-internal/n)
exten => 802,n,RemoveQueueMember(499|Local/${CALLERID(num)}@from-internal/n)
exten => 802,n,Playback(agent-loggedoff)
exten => 802,n,Hangup

The logout logs both English and Spanish (which is just like English for
Login.

Thanks,
Bruce


On Thu, Oct 21, 2010 at 10:01 AM, bakko <asannucci at gmail.com> wrote:
>  Hi Bruce,
>
> can you show agent login/logoff diaplan?
>
> Maybe there is a solution but i have to know how yours agents login/logoff.
>
> Regards
>
> - Bakko
>
>
> --
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Hi Bruce,

with this configuration you can`t control the state of agent.

Sorry

Regards
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Thanks for the input. By this configuartion you mean by the way I do Add and
Remove member from the Queue?
Can you please explain by what sort of configuration (what to use instead of
Add and Remove queue member) would get this working.

I guess I am looking for speedial/BLF on the same key ?!!!

Thanks again

On Thu, Oct 21, 2010 at 6:36 PM, bakko <asannucci at gmail.com> wrote:
>  Hi Bruce,
>
> with this configuration you can`t control the state of agent.
>
> Sorry
>
> Regards
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>               http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>
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