asterisk users - Jan 2010 - Script to show asterisk stuff

Hello folks.

I'm looking into having a web page displaying asterisk callers.
We are a call centre, and having operators answering calls at home or
whatever, they would need to have a real time application to display how
manny callers are queuing, for how long etc.

At first, I thought of phpagi. It connects to the manager and does a "core
show channels concise".
This has most of the info I want.
After tweaking with php to parse the text to exatcly how I wanted, I found
out that the script would be slow if it was self refreshing (say 2 secs) and
with about 30 people opening it at the same time.

So now I was thinking in a script that would connect to the Manager, and
parse that output into a mysql table.
A Web page would consult the mysql table, showing the wanted results.

Then I thought twice and maybe some of you already developed a situation
like this and would not mind sharing?

I don't mind sharing the little I done so far, if anyone is interested.


Thanks all
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On 4 Jan 2010, at 16:46, Tiago Geada wrote:
> Hello folks.
> 
> I'm looking into having a web page displaying asterisk callers.
> We are a call centre, and having operators answering calls at home or
whatever, they would need to have a real time application to display how manny
callers are queuing, for how long etc.
> 
> At first, I thought of phpagi. It connects to the manager and does a
"core show channels concise".
> This has most of the info I want.
> After tweaking with php to parse the text to exatcly how I wanted, I found
out that the script would be slow if it was self refreshing (say 2 secs) and
with about 30 people opening it at the same time.
> 
> So now I was thinking in a script that would connect to the Manager, and
parse that output into a mysql table.
> A Web page would consult the mysql table, showing the wanted results.
Or, if you want less work..  have a script which connects to the manager,
formats the data and creates an HTML page. Then wait x seconds and loop.

Then, home workers just view that one static page and use a meta-refresh or
something.. Only one script is doing any real work and serving a static page to
clients shouldn't overload the server.


Will