asterisk users - Apr 2009 - Agents on asterisk

Hi! I have a question about agents in asterisk.

In first place, agent login to asterisk (from the telephone)

The question is:

Can an agent take a break (using a function *(some number)) from the phone?

Thanks to all

Regards

-- 
Ing Francisco Roqu?
3Tech SRL
Plaza Paso N?92, EP B
Buenos Aires, Argentina.
www.3tech.com.ar

Thanks James. I read it. But the cmd PauseQueueMember  must be executed
from an extension.

As soon as the agent logged in, asterisk  does not recognize the dtmf.

There can be an alternative solution?

Regards

Francisco

james.collier at xtratelecom.es wrote:
> You can use the PauseQueueMember command.
>
> http://www.voip-info.org/wiki/view/Asterisk+cmd+PauseQueueMember
>
> Saludos,
> -James
>
> ROQU?, Francisco Emiliano wrote:
>> Hi! I have a question about agents in asterisk.
>>
>> In first place, agent login to asterisk (from the telephone)
>>
>> The question is:
>>
>> Can an agent take a break (using a function *(some number)) from the
>> phone?
>>
>> Thanks to all
>>
>> Regards
>>
>>   
>
>

You could make the agent "busy" with this kind of logic
exten => 2000,1,Answer
exten => 2000,2,SetMusicOnHold(default)
exten => 2000,n,WaitMusicOnHold(300)
exten => 2000,n,Background(vm-goodbye)
exten => 2000,n,Hangup

This would let the agent play MOH back to his/her self for 5 minutes and tie
up the extension.  If they come back more quickly, just hang up and be
available again.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of "ROQU?,
Francisco Emiliano"
Sent: Monday, April 13, 2009 10:27 AM
To: asterisk-users at lists.digium.com
Subject: Re: [asterisk-users] Agents on asterisk

Thanks James. I read it. But the cmd PauseQueueMember  must be executed
from an extension.

As soon as the agent logged in, asterisk  does not recognize the dtmf.

There can be an alternative solution?

Regards

Francisco

james.collier at xtratelecom.es wrote:
> You can use the PauseQueueMember command.
>
> http://www.voip-info.org/wiki/view/Asterisk+cmd+PauseQueueMember
>
> Saludos,
> -James
>
> ROQU?, Francisco Emiliano wrote:
>> Hi! I have a question about agents in asterisk.
>>
>> In first place, agent login to asterisk (from the telephone)
>>
>> The question is:
>>
>> Can an agent take a break (using a function *(some number)) from the
>> phone?
>>
>> Thanks to all
>>
>> Regards
>>
>>   
>
>
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