asterisk users - May 2007 - WaitExten not responding on key presses

Hi,

I have the problem that WaitExten is not responding to key presses. Here 
are the sections from my extensions.conf:

[globals]
incoming_call=0
menu=0
announce=0

[internal]
exten => 777,1,Goto(hotline,${EXTEN},1)

[hotline]
exten => _X.,1,Set(CALLERID(name)=Hotline)
exten => _X.,n,Set(original_extension=${EXTEN})
exten => _X.,n,GotoIf($[${announce}=1]?4:10)
exten => _X.,n,Answer
exten => _X.,n,NoOp(Ansage: Das Problem XYZ ist bereits bekannt und wird 
bearbeitet)
exten => _X.,n,NoOp(Ansage: Druecken Sie die Taste 1 falls Sie wegen 
einem anderen Problem anrufen)
exten => _X.,n,NoOp(Ansage: Ansonsten druecken Sie eine andere Taste 
oder legen Sie bitte auf)
exten => _X.,n,WaitExten(5)
exten => _X.,n,Goto(18)
exten => _X.,n,Set(menu=1)
exten => _X.,n,NoOp(Ansage: Das Gespraech wird aus Qualitaetsgruenden 
aufgezeichnet)
exten => _X.,n,NoOp(Ansage: Falls Sie damit nicht einverstanden sind 
druecken Sie bitte die Taste 1)
exten => _X.,n,WaitExten(5)
exten => _X.,n,MixMonitor(test.wav)
exten => _X.,n,SayDigits(123)
exten => _X.,n,Queue(hotline|t|||120)
exten => _X.,n,StopMonitor()
exten => _X.,n,Hangup

exten => _[0-9],1,Goto(menu,${EXTEN},1)

exten => i,1,Goto(invalid,${EXTEN},1)
exten => t,1,Goto(timeout,${EXTEN},1)

[menu]
exten => 1,1,GotoIf($[${menu}=0]?2:4)
exten => 1,n,Set(menu=1)
exten => 1,n,Goto(hotline,${original_extension},11)
exten => 1,n,Goto(hotline,${original_extension},16)
exten => _[02-9*#],1,Hangup

The CLI output is:

-- Executing [777@internal:1] Goto("SIP/202-b6d08708",
"hotline|777|1")
in new stack
   -- Goto (hotline,777,1)
   -- Executing [777@hotline:1] Set("SIP/202-b6d08708", 
"CALLERID(name)=Hotline") in new stack
   -- Executing [777@hotline:2] Set("SIP/202-b6d08708", 
"original_extension=777") in new stack
   -- Executing [777@hotline:3] GotoIf("SIP/202-b6d08708",
"0?4:10") in
new stack
   -- Goto (hotline,777,10)
   -- Executing [777@hotline:10] Set("SIP/202-b6d08708",
"menu=1") in
new stack
   -- Executing [777@hotline:11] NoOp("SIP/202-b6d08708",
"Ansage: Das
Gespraech wird aus Qualitaetsgruenden aufgezeichnet") in new stack
   -- Executing [777@hotline:12] NoOp("SIP/202-b6d08708",
"Ansage: Falls
Sie damit nicht einverstanden sind druecken Sie bitte die Taste 1") in 
new stack
   -- Executing [777@hotline:13] WaitExten("SIP/202-b6d08708",
"5") in
new stack

=> here is the point where I press a digit but nothing happens:

   -- Timeout on SIP/202-b6d08708, continuing...
   -- Executing [777@hotline:14] MixMonitor("SIP/202-b6d08708", 
"test.wav") in new stack
   -- Executing [777@hotline:15] SayDigits("SIP/202-b6d08708",
"123") in
new stack
   -- <SIP/202-b6d08708> Playing 'digits/1' (language
'de')
 == Begin MixMonitor Recording SIP/202-b6d08708
   -- <SIP/202-b6d08708> Playing 'digits/2' (language
'de')
   -- <SIP/202-b6d08708> Playing 'digits/3' (language
'de')
   -- Executing [777@hotline:16] Queue("SIP/202-b6d08708", 
"hotline|t|||120") in new stack
[May 16 11:37:00] WARNING[8400]: translate.c:163 framein: no samples for 
alawtolin
   -- Started music on hold, class 'default', on SIP/202-b6d08708
   -- Stopped music on hold on SIP/202-b6d08708
   -- User disconnected from queue hotline while waiting their turn
 == Spawn extension (hotline, 777, 16) exited non-zero on 
'SIP/202-b6d08708'
 == End MixMonitor Recording SIP/202-b6d08708

The real strange thing is that when I change the value of the global 
variable announce to 1 WaitExten is working as expected:

[globals]
incoming_call=0
menu=0
announce=1

CLI output:

-- Executing [777@internal:1] Goto("SIP/202-081bb9f8",
"hotline|777|1")
in new stack
   -- Goto (hotline,777,1)
   -- Executing [777@hotline:1] Set("SIP/202-081bb9f8", 
"CALLERID(name)=Hotline") in new stack
   -- Executing [777@hotline:2] Set("SIP/202-081bb9f8", 
"original_extension=777") in new stack
   -- Executing [777@hotline:3] GotoIf("SIP/202-081bb9f8",
"1?4:10") in
new stack
   -- Goto (hotline,777,4)
   -- Executing [777@hotline:4] Answer("SIP/202-081bb9f8",
"") in new stack
   -- Executing [777@hotline:5] NoOp("SIP/202-081bb9f8", "Ansage:
Das
Problem XYZ ist bereits bekannt und wird bearbeitet") in new stack
   -- Executing [777@hotline:6] NoOp("SIP/202-081bb9f8", "Ansage:
Druecken Sie die Taste 1 falls Sie wegen einem anderen Problem anrufen") 
in new stack
   -- Executing [777@hotline:7] NoOp("SIP/202-081bb9f8", "Ansage:
Ansonsten druecken Sie eine andere Taste oder legen Sie bitte auf") in 
new stack
   -- Executing [777@hotline:8] WaitExten("SIP/202-081bb9f8",
"5") in
new stack
 == CDR updated on SIP/202-081bb9f8
   -- Executing [1@hotline:1] Goto("SIP/202-081bb9f8",
"menu|1|1") in
new stack
   -- Goto (menu,1,1)
   -- Executing [1@menu:1] GotoIf("SIP/202-081bb9f8",
"1?2:4") in new stack
   -- Goto (menu,1,2)
   -- Executing [1@menu:2] Set("SIP/202-081bb9f8", "menu=1")
in new stack
   -- Executing [1@menu:3] Goto("SIP/202-081bb9f8",
"hotline|777|11") in
new stack
   -- Goto (hotline,777,11)
   -- Executing [777@hotline:11] NoOp("SIP/202-081bb9f8",
"Ansage: Das
Gespraech wird aus Qualitaetsgruenden aufgezeichnet") in new stack
   -- Executing [777@hotline:12] NoOp("SIP/202-081bb9f8",
"Ansage: Falls
Sie damit nicht einverstanden sind druecken Sie bitte die Taste 1") in 
new stack
   -- Executing [777@hotline:13] WaitExten("SIP/202-081bb9f8",
"5") in
new stack
 == CDR updated on SIP/202-081bb9f8
   -- Executing [1@hotline:1] Goto("SIP/202-081bb9f8",
"menu|1|1") in
new stack
   -- Goto (menu,1,1)
   -- Executing [1@menu:1] GotoIf("SIP/202-081bb9f8",
"0?2:4") in new stack
   -- Goto (menu,1,4)
   -- Executing [1@menu:4] Goto("SIP/202-081bb9f8",
"hotline|777|16") in
new stack
   -- Goto (hotline,777,16)
   -- Executing [777@hotline:16] Queue("SIP/202-081bb9f8", 
"hotline|t|||120") in new stack
   -- Started music on hold, class 'default', on SIP/202-081bb9f8
   -- Stopped music on hold on SIP/202-081bb9f8
   -- User disconnected from queue hotline while waiting their turn
 == Spawn extension (hotline, 777, 16) exited non-zero on 
'SIP/202-081bb9f8'

The only difference with announce=1 is that WaitExten is executed twice 
and both times it is working.

Perhaps anybody of you sees what is going wrong here.

Thanks for your help.

Jack wrote:
> Hi,
> 
> I have the problem that WaitExten is not responding to key presses.
You haven't answered the call when announce=0 - you need to answer the
call before you can get input information! Change your code to:

[hotline]
exten => _X.,1,Set(CALLERID(name)=Hotline)
exten => _X.,n,Set(original_extension=${EXTEN})
****exten => _X.,n,GotoIf($[${announce}=1]?announce:noannounce)
****exten => _X.,n(announce),Answer
exten => _X.,n,NoOp(Ansage: Das Problem XYZ ist bereits bekannt und wird
bearbeitet)
exten => _X.,n,NoOp(Ansage: Druecken Sie die Taste 1 falls Sie wegen
einem anderen Problem anrufen)
exten => _X.,n,NoOp(Ansage: Ansonsten druecken Sie eine andere Taste
oder legen Sie bitte auf)
exten => _X.,n,WaitExten(5)
exten => _X.,n,Goto(18)
****exten => _X.,n(noannounce),Set(menu=1)
++++exten => _X.,n,Answer
exten => _X.,n,NoOp(Ansage: Das Gespraech wird aus Qualitaetsgruenden
aufgezeichnet)
exten => _X.,n,NoOp(Ansage: Falls Sie damit nicht einverstanden sind
druecken Sie bitte die Taste 1)
.
.
.

Changed lines marked with ****, additional line marked with ++++ (note
the change to labels rather than numbers as well - makes it much more
readable!)

Nick.