asterisk users - May 2006 - Polycom 301's drop last two digits of dialed number

Hi All,
 
Having a rather annoying problem with the Polycom 301 phones, suspect it
to be my dialplan.
 
Basically if you lift the receiver off the handset and dial a number, it
will not let you dial a number longer than 10 digits (Can see this being
acceptable in US, but in UK its a right pain). As soon as the 10th digit
is entered, it starts to dial and the number is invalid. If the phone is
left on hook and the number is dialed, it works fine when pressing the
'send' key on the handset as it sends the whole number.

Can anyone shed any light on this issue? I thought it could be asterisk
is trying to Dial to soon so I added a Wait in the dialplan but it
didn't seem to work.
 	
Kind regards

Jamie Heckford
Technical Consultant

Jamie Heckford wrote:
> Hi All,
>  
> Having a rather annoying problem with the Polycom 301 phones, suspect it
> to be my dialplan.
>  
>   
This would be incorrect.
> Basically if you lift the receiver off the handset and dial a number, it
> will not let you dial a number longer than 10 digits (Can see this being
>   
You need to update your digitmap for the Polycom.  Look to the sip.cfg 
in the Polycom tftp directory.  Search it for digitmap and update 
accordingly.

Doug

On 26/05/2006, at 7:49 PM, Jamie Heckford wrote:
> Can anyone shed any light on this issue? I thought it could be  
> asterisk
> is trying to Dial to soon so I added a Wait in the dialplan but it
> didn't seem to work.
Polycoms have their own dialplan built into the phone. Depending on  
how you configure your phone (i.e. on the phone, or via the web  
interface or via FTP), you will have modify the onboard dialplan to  
allow numbers longer than 10 digits.

Hope that helps,
Avi

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Hi Jamie,

Take a look at the dialstring in your sip.cfg - you'll need to adjust  
this to match your local dialing plan.

Regards,
-- 
Anthony Rodgers
Business Systems Analyst
District of North Vancouver
Web: http://www.dnv.org
RSS Feed: http://www.dnv.org/rss.asp



On 26-May-06, at 2:49 AM, Jamie Heckford wrote:
> Hi All,
>
> Having a rather annoying problem with the Polycom 301 phones,  
> suspect it
> to be my dialplan.
>
> Basically if you lift the receiver off the handset and dial a  
> number, it
> will not let you dial a number longer than 10 digits (Can see this  
> being
> acceptable in US, but in UK its a right pain). As soon as the 10th  
> digit
> is entered, it starts to dial and the number is invalid. If the  
> phone is
> left on hook and the number is dialed, it works fine when pressing the
> 'send' key on the handset as it sends the whole number.
>
> Can anyone shed any light on this issue? I thought it could be  
> asterisk
> is trying to Dial to soon so I added a Wait in the dialplan but it
> didn't seem to work.
>
> Kind regards
>
> Jamie Heckford
> Technical Consultant
>
>
>
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