I'm wondering how I can let the caller choose to leave a voicemail message or continue to wait. Of course I can leave the queue and let the caller go back to the queue is he/she decides to stay waiting. But then they are new in queue again. How can I make such a menu where the caller keep their number in queue ? Thanks, Poul
Do it backwards. Play a message saying they can continue to hold or press 1 to go to voicemail. If they press 1, drop them into voicemail. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Poul M?ller Hansen Sent: Friday, March 10, 2006 11:57 AM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Menu in queue I'm wondering how I can let the caller choose to leave a voicemail message or continue to wait. Of course I can leave the queue and let the caller go back to the queue is he/she decides to stay waiting. But then they are new in queue again. How can I make such a menu where the caller keep their number in queue ? Thanks, Poul _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Poul, I think what you are after is the context option in queues.conf. You can define a context with different options, then have your announcement detail the menu to your users. That's how I do it anyway. For much the same thing you use it for. Sean Poul M?ller Hansen wrote:> I'm wondering how I can let the caller choose to leave a voicemail > message or continue to wait. > > Of course I can leave the queue and let the caller go back to the > queue is he/she decides > to stay waiting. But then they are new in queue again. > > How can I make such a menu where the caller keep their number in queue ? > > > Thanks, Poul > >
use the following in queues.conf: periodic-announce-frequency periodic-announce context Home this helps. On 3/10/06, Poul M?ller Hansen <freebsd@pbnet.dk> wrote:> I'm wondering how I can let the caller choose to leave a voicemail > message or continue to wait. > > Of course I can leave the queue and let the caller go back to the queue > is he/she decides > to stay waiting. But then they are new in queue again. > > How can I make such a menu where the caller keep their number in queue ? > > > Thanks, Poul > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >