Scott Hooten
2006-Feb-13 19:00 UTC
[Asterisk-Users] Asterisk: Agent logs into queue, and there are calls in the queue, but calls don't go to agent
Here is some dialog from the Console: -- Starting simple switch on 'Zap/13-1' Feb 10 07:22:36 NOTICE[21105]: chan_zap.c:6063 ss_thread: Got event 18 (Ring Begin)... -- Executing Goto("Zap/13-1", "mainmenu|s|1") in new stack -- Goto (mainmenu,s,1) -- Executing BackGround("Zap/13-1", "thank-you-for-calling-poker -support") in new stack -- Playing 'thank-you-for-calling-poker-support' (language 'en') Feb 10 07:22:36 WARNING[21105]: chan_zap.c:3926 zt_handle_event: Ring/Off-hook in strange state 6 on channel 13 -- Executing BackGround("Zap/13-1", "dbpn-main-menu") in new stack -- Playing 'dbpn-main-menu' (language 'en') == Spawn extension (mainmenu, s, 2) exited non-zero on 'Zap/13-1' -- Hungup 'Zap/13-1' -- Starting simple switch on 'Zap/1-1' -- Executing AgentCallbackLogin("Zap/1-1", "||@extensions") in new stack -- Playing 'agent-user' (language 'en') -- Playing 'agent-pass' (language 'en') -- Playing 'agent-newlocation' (language 'en') -- Playing 'agent-loginok' (language 'en') == Callback Agent '224' logged in on 100@extensions -- Playing 'vm-goodbye' (language 'en') == Spawn extension (internal, #1, 1) exited non-zero on 'Zap/1-1' -- Hungup 'Zap/1-1' asterisk*CLI> show agents 204 (Dangelo) not logged in (musiconhold is 'default') 207 (Eugene) not logged in (musiconhold is 'default') 208 (Alzina) not logged in (musiconhold is 'default') 209 (Jerry) not logged in (musiconhold is 'default') 210 (GeorgeU) not logged in (musiconhold is 'default') 211 (Mauricio) not logged in (musiconhold is 'default') 212 (Josh) not logged in (musiconhold is 'default') 213 (Test) not logged in (musiconhold is 'default') 214 (Tomas) not logged in (musiconhold is 'default') 218 (Andy) not logged in (musiconhold is 'default') 219 (AlexV) not logged in (musiconhold is 'default') 220 (Max) not logged in (musiconhold is 'default') 221 (MarcoB) not logged in (musiconhold is 'default') 224 (Scott Test) available at '100@extensions' (musiconhold is 'default') 601 (Grant) not logged in (musiconhold is 'default') 604 (Eliecer) not logged in (musiconhold is 'default') 605 (Marcus) not logged in (musiconhold is 'default') 607 (Alex C) not logged in (musiconhold is 'default') 608 (Monty) not logged in (musiconhold is 'default') 603 (Michael C) not logged in (musiconhold is 'default') 302 (Scott) not logged in (musiconhold is 'default') 303 (Alex) not logged in (musiconhold is 'default') 305 (Todd) not logged in (musiconhold is 'default') 306 (Post) not logged in (musiconhold is 'default') 24 agents configured [1 online , 23 offline] asterisk*CLI> asterisk*CLI> show queue CSR-queue CSR-queue has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s Members: > Agent/204 (Unavailable) has taken no calls yet Agent/207 (Unavailable) has taken no calls yet Agent/208 (Unavailable) has taken no calls yet Agent/209 (Unavailable) has taken no calls yet Agent/210 (Unavailable) has taken no calls yet Agent/211 (Unavailable) has taken no calls yet Agent/212 (Unavailable) has taken no calls yet Agent/213 (Unavailable) has taken no calls yet Agent/214 (Unavailable) has taken no calls yet Agent/218 (Unavailable) has taken no calls yet Agent/219 (Unavailable) has taken no calls yet Agent/220 (Unavailable) has taken no calls yet Agent/221 (Unavailable) has taken no calls yet Agent/224 (Not in use) has taken no calls yet No Callers asterisk*CLI> -- Starting simple switch on 'Zap/13-1' Feb 10 07:24:25 NOTICE[21115]: chan_zap.c:6063 ss_thread: Got event 18 (Ring Begin)... -- Executing Goto("Zap/13-1", "mainmenu|s|1") in new stack -- Goto (mainmenu,s,1) -- Executing BackGround("Zap/13-1", "thank-you-for-calling-poker-support") in new stack -- Playing 'thank-you-for-calling-poker-support' (language 'en') Feb 10 07:24:25 WARNING[21115]: chan_zap.c:3926 zt_handle_event: Ring/Off-hook in strange state 6 on channel 13 -- Executing BackGround("Zap/13-1", "dbpn-main-menu") in new stack -- Playing 'dbpn-main-menu' (language 'en') == CDR updated on Zap/13-1 -- Executing Goto("Zap/13-1", "submenu-ext|s|1") in new stack -- Goto (submenu-ext,s,1) -- Executing Wait("Zap/13-1", "1") in new stack -- Executing BackGround("Zap/13-1", "please-enter-extension") in new stack -- Playing 'please-enter-extension' (language 'en') == CDR updated on Zap/13-1 -- Executing Playback("Zap/13-1", "CSR-queue-msg") in new stack -- Playing 'CSR-queue-msg' (language 'en') -- Executing Queue("Zap/13-1", "CSR-queue") in new stack -- Started music on hold, class 'default', on Zap/13-1 -- outgoing agentcall, to agent '224', on 'Local/100@extensions-23e0,1' -- Executing Dial("Local/100@extensions-23e0,2", "Zap/1|20|r") in new stack -- Called 1 -- Called Agent/224 -- Agent/224 is ringing -- Zap/1-1 is ringing -- Zap/1-1 is ringing -- Zap/1-1 is ringing -- Zap/1-1 answered Local/100@extensions-23e0,2 -- Agent/224 answered Zap/13-1 Feb 10 07:24:56 WARNING[21115]: file.c:509 ast_openstream_full: File yes does not exist in any format Feb 10 07:24:56 WARNING[21115]: file.c:821 ast_streamfile: Unable to open yes (format slin): No such file or directory -- Playing 'queue-reporthold' (language 'en') == Spawn extension (extensions, 100, 1) exited non-zero on ' Local/100@extensions-23e0,2' -- Playing 'queue-less-than' (language 'en') -- Playing 'digits/2' (language 'en') -- Playing 'queue-minutes' (language 'en') -- Stopped music on hold on Zap/13-1 -- Hungup 'Zap/1-1' == Spawn extension (submenu-ext, 200, 2) exited non-zero on 'Zap/13-1' -- Hungup 'Zap/13-1' asterisk*CLI> show queue CSR-queue CSR-queue has 0 calls (max unlimited) in 'ringall' strategy (2s holdtime), W:0, C:1, A:0, SL:0.0% within 0s Members: Agent/204 (Unavailable) has taken no calls yet Agent/207 (Unavailable) has taken no calls yet Agent/208 (Unavailable) has taken no calls yet Agent/209 (Unavailable) has taken no calls yet Agent/210 (Unavailable) has taken no calls yet Agent/211 (Unavailable) has taken no calls yet Agent/212 (Unavailable) has taken no calls yet Agent/213 (Unavailable) has taken no calls yet Agent/214 (Unavailable) has taken no calls yet Agent/218 (Unavailable) has taken no calls yet Agent/219 (Unavailable) has taken no calls yet Agent/220 (Unavailable) has taken no calls yet Agent/221 (Unavailable) has taken no calls yet Agent/224 (Not in use) has taken 1 calls (last was 49 secs ago) No Callers asterisk*CLI> show agents 204 (Dangelo) not logged in (musiconhold is 'default') 207 (Eugene) not logged in (musiconhold is 'default') 208 (Alzina) not logged in (musiconhold is 'default') 209 (Jerry) not logged in (musiconhold is 'default') 210 (GeorgeU) not logged in (musiconhold is 'default') 211 (Mauricio) not logged in (musiconhold is 'default') 212 (Josh) not logged in (musiconhold is 'default') 213 (Test) not logged in (musiconhold is 'default') 214 (Tomas) not logged in (musiconhold is 'default') 218 (Andy) not logged in (musiconhold is 'default') 219 (AlexV) not logged in (musiconhold is 'default') 220 (Max) not logged in (musiconhold is 'default') 221 (MarcoB) not logged in (musiconhold is 'default') 224 (Scott Test) available at '100@extensions' (musiconhold is 'default') 601 (Grant) not logged in (musiconhold is 'default') 604 (Eliecer) not logged in (musiconhold is 'default') 605 (Marcus) not logged in (musiconhold is 'default') 607 (Alex C) not logged in (musiconhold is 'default') 608 (Monty) not logged in (musiconhold is 'default') 603 (Michael C) not logged in (musiconhold is 'default') 302 (Scott) not logged in (musiconhold is 'default') 303 (Alex) not logged in (musiconhold is 'default') 305 (Todd) not logged in (musiconhold is 'default') 306 (Post) not logged in (musiconhold is 'default') 24 agents configured [1 online , 23 offline] -- Starting simple switch on 'Zap/13-1' Feb 10 07:26:46 NOTICE[21133]: chan_zap.c:6063 ss_thread: Got event 18 (Ring Begin)... -- Executing Goto("Zap/13-1", "mainmenu|s|1") in new stack -- Goto (mainmenu,s,1) -- Executing BackGround("Zap/13-1", "thank-you-for-calling-poker-support") in new stack -- Playing 'thank-you-for-calling-poker-support' (language 'en') Feb 10 07:26:46 WARNING[21133]: chan_zap.c:3926 zt_handle_event: Ring/Off-hook in strange state 6 on channel 13 -- Executing BackGround("Zap/13-1", "dbpn-main-menu") in new stack -- Playing 'dbpn-main-menu' (language 'en') == CDR updated on Zap/13-1 -- Executing Goto("Zap/13-1", "submenu-ext|s|1") in new stack -- Goto (submenu-ext,s,1) -- Executing Wait("Zap/13-1", "1") in new stack -- Executing BackGround("Zap/13-1", "please-enter-extension") in new stack -- Playing 'please-enter-extension' (language 'en') == CDR updated on Zap/13-1 -- Executing Playback("Zap/13-1", "CSR-queue-msg") in new stack -- Playing 'CSR-queue-msg' (language 'en') -- Executing Queue("Zap/13-1", "CSR-queue") in new stack -- Started music on hold, class 'default', on Zap/13-1 -- Stopped music on hold on Zap/13-1 -- Playing 'queue-youarenext' (language 'en') -- Told Zap/13-1 in CSR-queue their queue position (which was 1) -- Playing 'queue-thankyou' (language 'en') -- Started music on hold, class 'default', on Zap/13-1 -- Stopped music on hold on Zap/13-1 -- User disconnected from queue CSR-queue when they almost made it == Spawn extension (submenu-ext, 200, 2) exited non-zero on 'Zap/13-1' -- Hungup 'Zap/13-1' asterisk*CLI> -------------- next part -------------- An HTML attachment was scrubbed... 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Scott Hooten
2006-Feb-13 19:02 UTC
[Asterisk-Users] Asterisk: Agent logs into queue, and there are calls in the queue, but calls don't go to agent
Here are some of the config files.... here is queues.conf: [CSR-queue] music=default strategy=ringall timeout=15 retry=5 wrapuptime=5000 maxlen = 0 periodic-announce = Did-you-know-support periodic-announce-frequency = 60 announce-frequency = 60 announce-holdtime = yes member => Agent/204 ;Dangelo member => Agent/207 ;Eugene member => Agent/208 ;Alzina member => Agent/209 ;Jerry member => Agent/210 ;GeorgeU member => Agent/211 ;Mauricio member => Agent/212 ;Josh member => Agent/213 ;Test member => Agent/214 ;Tomas member => Agent/218 ;Andy member => Agent/219 ;AlexV member => Agent/220 ;Max member => Agent/221 ;MarcoB member => Agent/224 ;Scott Test here is extensions.conf: [globals] scott=Zap/1 outboundlocal=Zap/g1 outboundUS=Zap/g2 [pstn] ; incoming calls from the pstn FXO ports are directed ; to this context from zapata.conf exten => s,1,Goto(mainmenu,s,1) [dow] ; incoming calls from the dow FXO ports are directed ; to this context from zapata.conf exten => s,1,Goto(mainmenu,s,1) [mainmenu] include => invalid exten => s,1,Background(thank-you-for-calling-pok er-support) ;Welcome to DBPN exten => s,n,Background(dbpn-main-menu) ;Announce menu of options for callers exten => s,n,WaitExten exten => 1,1,Goto(submenu-ext,s,1) ;Press one to dial an extension exten => 2,1,Goto(submenu-support-main,s,1) ;Press two for support exten => 3,1,Playback(SEC-queue-msg) exten => 3,n,Queue(SEC-queue) ;Press three for security exten => 4,1,Playback(ACC-queue-msg) exten => 4,n,Queue(ACC-queue) ;Press four for accounting exten => 8,1,Directory(default,pstn,f) ;Press eight for directory exten => 0,1,Goto(submenu-support-main,s,1) ;If zero is pressed, goto support exten => t,1,Goto(submenu-support-main,s,1) ;If timeout then goto support-main [submenu-ext] include => extensions include => queues exten => s,1,Wait,1 exten => s,n,Background(please-enter-extension) ;Please enter your partys ext exten => t,1,Goto(mainmenu,s,1) [submenu-support-main] include => invalid exten => s,1,Ringing ;Make them comfortable with 2 seconds of ringback exten => s,n,Wait,2 exten => s,n,Background(support-main-menu) ;Announce support main menu of options for callers exten => s,n,WaitExten exten => 1,1,Playback(ACC-queue-msg) exten => 1,n,Queue(ACC-queue) ;Press one for status of a check exten => 2,1,Goto(submenu-support-depositing,s,1) ;Press two for help with depositing money exten => 3,1,Goto(submenu-support-tech,s,1) ;Press three for technical issues exten => 0,1,Goto(submenu-support-main,s,1) ;If zero is pressed, goto support exten => t,1,Playback(CSR-queue-msg) exten => t,n,queue(CSR-queue) ;If timeout then goto CSR-queue [submenu-support-depositing] include => invalid exten => s,1,Ringing ;Make them comfortable with 2 seconds of ringback exten => s,n,Wait,2 exten => s,n,Background(support-depositing-menu) ;Announce support depositing menu of options for callers exten => s,n,WaitExten exten => 1,1,Playback(SEC-queue-msg) exten => 1,n,Queue(SEC-queue) ;Press one for help with depositing money with credit card exten => 2,1,Playback(ACC-queue-msg) exten => 2,n,Queue(ACC-queue) ;Press two for help with depositing money with epassporte exten => 3,1,Playback(CSR-queue-msg) exten => 3,n,queue(CSR-queue) ;Press three for help with depositing money with other exten => 0,1,Goto(submenu-support-depositing,s,1) ;If zero is pressed, goto support depositing exten => t,1,Goto(submenu-support-depositing,s,1) ;If timeout then repeat menu [submenu-support-tech] include => invalid exten => s,1,Ringing ;Make them comfortable with 2 seconds of ringback exten => s,n,Wait,2 exten => s,n,Background(support-tech-menu) ;Announce support depositing menu of options for callers exten => s,n,WaitExten exten => 1,1,Playback(CSR-queue-msg) exten => 1,n,queue(CSR-queue) ;Press one for difficulties dl poker software exten => 2,1,Playback(TECH-queue-msg) exten => 2,n,queue(TECH-queue) ;Press two for difficulties connecting to poker server exten => 3,1,Playback(TECH-queue-msg) exten => 3,n,queue(TECH-queue) ;Press three for all other questions exten => 0,1,Playback(TECH-queue-msg) exten => 0,n,queue(TECH-queue) ;If zero is pressed, goto tech queue exten => t,1,Playback(TECH-queue-msg) exten => t,n,queue(TECH-queue) ;If timeout then goto TECH-queue [invalid] exten => i,1,Playback(pbx-invalid) exten => i,n,Goto(s,1) [prompts] exten => _[0]X,1,Answer() exten => _[0]X,2,Record(prompt${EXTEN:1}:gsm) exten => _[0]X,3,Playback(prompt${EXTEN:1}) exten => _[0]X,4,Hangup() [queues] exten => 200,1,Playback(CSR-queue-msg) exten => 200,n,queue(CSR-queue) exten => 300,1,Playback(TECH-queue-msg) exten => 300,n,queue(TECH-queue) exten => 400,1,Playback(ACC-queue-msg) exten => 400,n,queue(ACC-queue) exten => 600,1,Playback(SEC-queue-msg) exten => 600,n,queue(SEC-queue) [conference-room] exten => 800,1,MeetMe(800,i,12345) exten => 801,1,Playback(conf-thereare) exten => 801,n,MeetMeCount(800) exten => 801,n,Playback(conf-peopleinconf) [outbound-local] exten => _9NXXXXXX,1,Dial(${outboundlocal}/${EXTEN:1}) exten => _9NXXXXXX,2,Congestion() exten => _9NXXXXXX,102,Congestion() ;exten => 911,1,Dial(${outboundlocal}/911) [outbound-US] exten => _91NXXNXXXXXX,1,Dial(${outboundUS}/${EXTEN:1}) exten => _91NXXNXXXXXX,2,Congestion() exten => _91NXXNXXXXXX,102,Congestion() [outbound-intl] exten => _900.,1,Dial(${outboundlocal}/${EXTEN:1}) exten => _900.,2,Congestion() exten => _900.,102,Congestion() [macro-voicemail] exten => s,1,Dial(${ARG1},10,r) exten => s,2,VoiceMail(u${MACRO_EXTEN}@default) exten => s,102,VoiceMail(b${MACRO_EXTEN}@default) [agent-logon] exten => #1,1,AgentCallbackLogin(||${CALLERIDNUM}@extensions) exten => #2,1,AgentCallbackLogin(||1) exten => #3,1,AgentLogin() exten => #4,1,AgentCallbackLogin(224|${CALLERIDNUM}@default) [extensions] exten => 100,1,Dial(Zap/1,20,r) exten => 302,1,Macro(voicemail,${scott}) exten => 7778,1,Answer() exten => 7778,2,SetMusicOnHold(default) exten => 7778,3,WaitMusicOnHold(20) exten => 7778,4,Hangup exten => 002,1,Playback(tt-monkeys) exten => 003,1,Playback(tt-monkeysintro) [extensions-orig] exten => 302,1,Macro(voicemail,${scott}) exten => 7778,1,MusicOnHold(default) [internal] include => outbound-local ;include => outbound-US include => conference-room include => prompts include => queues include => agent-logon include => extensions include => voicemail exten => 000,1,Goto(mainmenu,s,1) exten => 001,1,Playback(prompt1) exten => 001,2,Goto(mainmenu,s,1) [voicemail] exten => ##,1,VoiceMailMain() -------------- next part -------------- An HTML attachment was scrubbed... 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