asterisk users - Feb 2006 - inform the agent about the queue he is answering

i'm planning to migrate a call center to asterisk, i don't understand
if i can launch a resident application on the agent's client in
relation with the queue the agent's is answering.

For example:

I have
- queue A
- queue B
- queue C

Agent 100 (logged in A.B,C)
Agent 101 (logged in C)

When Agent 100 receives a call from the queue A i'd like to launch his
browser and point it to http://myserver/clientA, when the agent
receives a call from the queue B i'd link to launch his browser and
point it to http://myserver/clientB

Is it possible?
With what soft-phone?

Yes, it is possible. You need to track the queue log and channels via
manager console or by tailing logs in real time and then match the
destination of the caller by the callerid. Then make the decision which URL
to redirect the caller too. None of this comes with Asterisk but it is
possible to build.

On 2/3/06, nik600 <nik600@gmail.com> wrote:
>
> i'm planning to migrate a call center to asterisk, i don't
understand
> if i can launch a resident application on the agent's client in
> relation with the queue the agent's is answering.
>
> For example:
>
> I have
> - queue A
> - queue B
> - queue C
>
> Agent 100 (logged in A.B,C)
> Agent 101 (logged in C)
>
> When Agent 100 receives a call from the queue A i'd like to launch his
> browser and point it to http://myserver/clientA, when the agent
> receives a call from the queue B i'd link to launch his browser and
> point it to http://myserver/clientB
>
> Is it possible?
> With what soft-phone?
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