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37e7e870
2006 Feb 03
1
inform the agent about the queue he is answering
i'm planning to migrate a call center to asterisk, i don't understand
if i can launch a resident application on the agent's client in
relation with the queue the agent's is answering.
For example:
I have
- queue A
- queue B
- queue C
Agent 100 (logged in A.B,C)
Agent 101 (logged in C)
When Agent 100 receives a call from the queue A i'd like to launch his
browser and point