asterisk users - Feb 2005 - Can't get Polycom auto-answer to work

Hi All -

I'm trying to implement the auto-answer config from the wiki, but the 
result for me is that the phone just rings as normal.  I'm running 
firmware version 1.4.1 on an IP500.  I've added the following to my 
sip.cfg:

          <alertInfo voIpProt.SIP.alertInfo.2.value="Ring Answer" 
voIpProt.SIP.alertInfo.2.class="4"/>

and this to my ipmid.cfg

          <RING_ANSWER se.rt.4.name="Ring Answer" 
se.rt.4.type="ring-answer" se.rt.4.timeout="1000"
se.rt.4.ringer="7"
se.rt.4.callWait="6" se.rt.4.mod="1"/>

I'm trying to invoke this from the dialplan like this:

; Intercom
exten => _8XX,1,SetVar(ALERT_INFO=Ring Answer)
exten => _8XX,2,Dial(SIP/${EXTEN:1},20)
exten => _8XX,3,Hangup


I've tried putting the "Ring Answer" in quotes, Dial without the
"20",
and a bunch of other little nuances.  When I dial, the console just 
says this:

     -- Executing SetVar("SIP/27-8b27", "ALERT_INFO=Ring
Answer") in new
stack
     -- Executing Dial("SIP/27-8b27", "SIP/19|20") in new
stack
     -- Called 19
     -- SIP/19-e562 is ringing

and the phone just rings.  Any ideas?  Is it the firmware version? Am I 
not setting ALERT_INFO correctly?

Thanks,
Noah

Noah Miller wrote:
>     -- Executing SetVar("SIP/27-8b27", "ALERT_INFO=Ring
Answer") in new
> stack
>     -- Executing Dial("SIP/27-8b27", "SIP/19|20") in
new stack
>     -- Called 19
>     -- SIP/19-e562 is ringing
> 
> and the phone just rings.  Any ideas?  Is it the firmware version? Am I 
> not setting ALERT_INFO correctly?
It's possible, but hard to say since you didn't tell us what version of 
Asterisk you are using. If you are using CVS HEAD (and not the stable 
series), you will have to set _ALERT_INFO instead, so it will be carried 
down into the channel that the Dial app creates.

> >     -- Executing SetVar("SIP/27-8b27", "ALERT_INFO=Ring
Answer") in
> new
> > stack
> >     -- Executing Dial("SIP/27-8b27", "SIP/19|20")
in new stack
> >     -- Called 19
> >     -- SIP/19-e562 is ringing
> >
> > and the phone just rings.  Any ideas?  Is it the firmware version? 
> Am I
> > not setting ALERT_INFO correctly?
>
> It's possible, but hard to say since you didn't tell us what
version of
> Asterisk you are using. If you are using CVS HEAD (and not the stable
> series), you will have to set _ALERT_INFO instead, so it will be 
> carried
> down into the channel that the Dial app creates.
It's an older version of CVS HEAD:
CVS-HEAD-11/03/04-14:59:37

I tried with _ALERT_INFO also - the result is the same.

Thanks!
Noah

>>>>     -- Executing SetVar("SIP/27-8b27",
"ALERT_INFO=Ring Answer") in
>>> new
>>>> stack
>>>>     -- Executing Dial("SIP/27-8b27",
"SIP/19|20") in new stack
>>>>     -- Called 19
>>>>     -- SIP/19-e562 is ringing
>>>>
>>>> and the phone just rings.  Any ideas?  Is it the firmware
version?
>>> Am I
>>>> not setting ALERT_INFO correctly?
>>>
>>> It's possible, but hard to say since you didn't tell us
what version
>>> of
>>> Asterisk you are using. If you are using CVS HEAD (and not the
stable
>>> series), you will have to set _ALERT_INFO instead, so it will be
>>> carried
>>> down into the channel that the Dial app creates.
>>
>> It's an older version of CVS HEAD:
>> CVS-HEAD-11/03/04-14:59:37
>>
>> I tried with _ALERT_INFO also - the result is the same.
>
> Here's what is actually working with a spa3k and CVS-HEAD-01/08/05:
> exten => 3020,1,SetVar(_ALERT_INFO=bellcore-r3) ; selects Ringer
> exten => 3020,2,Dial(SIP/3020,25,r)
> exten => 3020,3,Voicemail(u3020)
> exten => 3020,103,Voicemail(b3020)
> exten => 3020,104,Hangup
>
> I don't have a Polycom handy to test with.
I did a "sip debug peer 19", and here is part of that debug that shows
that asterisk is trying to send the alert-info variable to the phone.

Reliably Transmitting:
INVITE sip:19@192.168.42.7 SIP/2.0
Via: SIP/2.0/UDP 192.168.1.130:5060;branch=z9hG4bK304b1809
From: "Noah Miller" <sip:27@192.168.1.130>;tag=as44d2096b
To: <sip:19@192.168.42.7>
Contact: <sip:27@192.168.1.130>
Call-ID: 027aafb568b575df191ea5444acc590d@192.168.1.130
CSeq: 102 INVITE
User-Agent: Asterisk PBX
Date: Fri, 04 Feb 2005 17:39:53 GMT
Alert-info: Ring Answer
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER
Content-Type: application/sdp
Content-Length: 160


So I guess the problem is in my config for the phone?  Or maybe 
asterisk has to send "alert-info" more than just once?  Does anybody 
have this auto-answer config working reliably on a Polycom phone?

Thanks!
Noah