asterisk users - Dec 2004 - Cannot transfer after queue agent picks up c all

I had the same problem with snom 190 phones.
Using the transfer with # instead of "Transfer Button on the phone"
worked
for me.
In my configuration "REFER" was not send, so the transfer with the
button on
the phone did not work.

Guido Hecken


-----Urspr?ngliche Nachricht-----
Von: steve szmidt [mailto:steve@szmidt.org] 
Gesendet: Sonntag, 26. Dezember 2004 17:14
An: asterisk-users@lists.digium.com
Betreff: [Asterisk-Users] Cannot transfer after queue agent picks up call

I have not been able to find anything that relates to this problem. The
agents 
are using Cisco phones.

Calls goes into a queue. but once an agent picks it up it cannot be 
transferred. However if they call directly to the agents extension it's not
a 
problem transferring calls. 

It sounds like a misconfiguration but I cannot see what's wrong. Any takers?

-- 

Steve Szmidt

"They that would give up essential liberty for temporary safety 
deserve neither liberty nor safety."
                                Benjamin Franklin
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On Sunday 26 December 2004 02:57 pm, Hecken, Guido
wrote:
> I had the same problem with snom 190 phones.
> Using the transfer with # instead of "Transfer Button on the
phone" worked
> for me.
> In my configuration "REFER" was not send, so the transfer with
the button
> on the phone did not work.
>
> Guido Hecken
Yes, but I think that's another problem disrelated to queues. Use the 
softbutton and your transfer will work fine.
>
> -----Urspr?ngliche Nachricht-----
> Von: steve szmidt [mailto:steve@szmidt.org]
> Gesendet: Sonntag, 26. Dezember 2004 17:14
> An: asterisk-users@lists.digium.com
> Betreff: [Asterisk-Users] Cannot transfer after queue agent picks up call
>
> I have not been able to find anything that relates to this problem. The
> agents
> are using Cisco phones.
>
> Calls goes into a queue. but once an agent picks it up it cannot be
> transferred. However if they call directly to the agents extension it's
not
> a
> problem transferring calls.
>
> It sounds like a misconfiguration but I cannot see what's wrong. Any
> takers?
-- 

Steve Szmidt

"They that would give up essential liberty for temporary safety 
deserve neither liberty nor safety."
                                Benjamin Franklin