Hi, I've looked through the archives and seen references to placing calls on hold on a snom 200 (any version of the firmware but we have the latest: 2.05e.) Basically, we can't place calls on hold on the snom 200! The manual talks about the Flash button (which is really the "R" button, as far as I can tell.) Pressing the R button will immediately disconnect the incoming call. Another poster to this list indicated one could just choose another line and the current line will be put on hold. This is not true on our phone: again, the original call is immediately disconnected. We've been all over the settings in the snom 200 and have tweaked a bunch of parameters. So: how does one place an incoming call on hold on a snom 200 so that we can do "attended" transfer? Michael Swan Neon Software, Inc.
First, try moving back to 2.05c or earlier. 2.05e has a few problems (remember, it's beta quality) that could be causing this. Second, are you sure that the "disconnect on hook" or "transfer on hook" settings are the way you expect them to be. That caught us for a while since we were putting people on hold and then putting the phone on hook, which had the result of disconnecting them. --Ernest> -----Original Message----- > From: asterisk-users-admin@lists.digium.com > [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of > Michael Swan > Sent: Thursday, May 20, 2004 10:29 AM > To: asterisk-users@lists.digium.com > Subject: [Asterisk-Users] snom 200 and hold > > Hi, > > I've looked through the archives and seen references to > placing calls on > hold on a snom 200 (any version of the firmware but we have > the latest: > 2.05e.) > > Basically, we can't place calls on hold on the snom 200! The manual > talks about the Flash button (which is really the "R" button, > as far as I > can tell.) Pressing the R button will immediately disconnect > the incoming > call. Another poster to this list indicated one could just > choose another > line and the current line will be put on hold. This is not > true on our phone: > again, the original call is immediately disconnected. > > We've been all over the settings in the snom 200 and have tweaked a > bunch of parameters. > > So: how does one place an incoming call on hold on a snom 200 so that > we can do "attended" transfer? > > Michael Swan > Neon Software, Inc. > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
Michael Swan wrote:> Hi, > > I've looked through the archives and seen references to placing calls > on hold on a snom 200 (any version of the firmware but we have the > latest: > 2.05e.)We use two ways to transfer. 1) assisted we do use the hold/ (R) botton then we dial the extension we want. After talking to the person we press the lcd button called xfer and the call transfers. 2) non-assisted is done by pressing the xfer button direclty then the extension this works. The only thing not working in our snom 200 are picking up parked calls and putting calls into parking. Which we are testing the new Valetparking application at this time.> > Basically, we can't place calls on hold on the snom 200! The manual > talks about the Flash button (which is really the "R" button, as far > as I can tell.) Pressing the R button will immediately disconnect the > incoming call. Another poster to this list indicated one could just > choose another line and the current line will be put on hold. This is > not true on our phone: again, the original call is immediately > disconnected. > > We've been all over the settings in the snom 200 and have tweaked a > bunch of parameters. > > So: how does one place an incoming call on hold on a snom 200 so that > we can do "attended" transfer? > > Michael Swan > Neon Software, Inc. > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
Hi, Since receiving your reply, we've been trying lots of firmware versions. On our snom 200 (we only have one here), in every beta version 2.05x, it appears the Flash/R/hold key disconnects the incoming call. We tried 2.05a, b, c, and e. Moving back to the released 2.04g re-enables the "hold" functionality. And, we aren't using the hook facilities to do transfer. We'll stick with 2.04g and mourn the loss of the fix to MWI. :-( Thanks for the input. Michael Swan Neon Software, Inc. At 11:07 AM 5/20/2004 -0700, Ernest W. Lessenger wrote:>First, try moving back to 2.05c or earlier. 2.05e has a few problems >(remember, it's beta quality) that could be causing this. Second, are you >sure that the "disconnect on hook" or "transfer on hook" settings are the >way you expect them to be. That caught us for a while since we were putting >people on hold and then putting the phone on hook, which had the result of >disconnecting them. > >--Ernest > > > -----Original Message----- > > From: asterisk-users-admin@lists.digium.com > > [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of > > Michael Swan > > Sent: Thursday, May 20, 2004 10:29 AM > > To: asterisk-users@lists.digium.com > > Subject: [Asterisk-Users] snom 200 and hold > > > > Hi, > > > > I've looked through the archives and seen references to > > placing calls on > > hold on a snom 200 (any version of the firmware but we have > > the latest: > > 2.05e.) > > > > Basically, we can't place calls on hold on the snom 200! The manual > > talks about the Flash button (which is really the "R" button, > > as far as I > > can tell.) Pressing the R button will immediately disconnect > > the incoming > > call. Another poster to this list indicated one could just > > choose another > > line and the current line will be put on hold. This is not > > true on our phone: > > again, the original call is immediately disconnected. > > > > We've been all over the settings in the snom 200 and have tweaked a > > bunch of parameters. > > > > So: how does one place an incoming call on hold on a snom 200 so that > > we can do "attended" transfer? > > > > Michael Swan > > Neon Software, Inc. > > > > _______________________________________________ > > Asterisk-Users mailing list > > Asterisk-Users@lists.digium.com > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > >_______________________________________________ >Asterisk-Users mailing list >Asterisk-Users@lists.digium.com >http://lists.digium.com/mailman/listinfo/asterisk-users >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
Well - on a Snom 200 it's pretty easy. I reckon the R button should work actually, but you can also just press one of the other "line buttons" and immediately get a new dial-tone.> -----Original Message----- > From: asterisk-users-admin@lists.digium.com > [mailto:asterisk-users-admin@lists.digium.com]On Behalf Of Michael Swan > Sent: 21 May 2004 01:29 > To: asterisk-users@lists.digium.com > Subject: [Asterisk-Users] snom 200 and hold > > > Hi, > > I've looked through the archives and seen references to placing calls on > hold on a snom 200 (any version of the firmware but we have the latest: > 2.05e.) > > Basically, we can't place calls on hold on the snom 200! The manual > talks about the Flash button (which is really the "R" button, as far as I > can tell.) Pressing the R button will immediately disconnect the incoming > call. Another poster to this list indicated one could just choose another > line and the current line will be put on hold. This is not true > on our phone: > again, the original call is immediately disconnected. > > We've been all over the settings in the snom 200 and have tweaked a > bunch of parameters. > > So: how does one place an incoming call on hold on a snom 200 so that > we can do "attended" transfer? > > Michael Swan > Neon Software, Inc. > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >