Folks, I've ordered a new account from Nufone last month. Transferred money to Nufone through their paypal account. I had communication with Nufone sales up until two weeks back. Since then there were no replies to my emails. I am afraid with this kind of unresponsiveness how one would run a reliable service with this company. Have no bad feeling with Jeremy as the author of widely used h323 channel, but my concern is about the company NuFone. Lot of newcomers when asked for IAX termination/Origination we say NuFone. I just want to record my experience so far, as it would help anyone wanted to start with this company. I can live with the fact that they do not have any web based interface for customers to do anything with the service as claimed by the website. But cannot understand taking two weeks to answer a freaking email. (Well in the absence of trouble ticketing system or web based access to accounts, email is the only way to contact Nufone) I have services running with Iconnect and Voicepulse etc and I was just trying to use Nufone being well recommended in this list. I am not here to tarnish Nufone name but I have no option but to ask the community since there is no response to my emails or there is no indication of when my service is available. If they have gone belly-up, well I can then concentrate on some other company and consider my money as a cost of a bad choice on my part. If I am a very rare case who just had a bad experience with an excellent company ( I wish ), Nufone please fix this ASSAP. Later.... Sathya
Have you tried to call them? Your emails could have been caught up in a spam filer or such.... I use nufone daily for our 888 service. I talk to Jermey daily. So I dont know what your beef is but your rant has no place on this mailing list if you are having problems and have spent any time trying to get someone on the phone you must be doing something wrong. I do know about 2 weeks ago GoDaddy screwed up nufone.net's domain and it was sent off into LALA land for a few days. So please keep your rants off the list. bkw On Sat, 24 Jan 2004, Sathya wrote:> Folks, > > I've ordered a new account from Nufone last month. Transferred money to > Nufone through their paypal account. I had communication with Nufone sales > up until two weeks back. Since then there were no replies to my emails. > > I am afraid with this kind of unresponsiveness how one would run a reliable > service with this company. Have no bad feeling with Jeremy as the author of > widely used h323 channel, but my concern is about the company NuFone. Lot of > newcomers when asked for IAX termination/Origination we say NuFone. I just > want to record my experience so far, as it would help anyone wanted to start > with this company. I can live with the fact that they do not have any web > based interface for customers to do anything with the service as claimed by > the website. But cannot understand taking two weeks to answer a freaking > email. (Well in the absence of trouble ticketing system or web based access > to accounts, email is the only way to contact Nufone) > > I have services running with Iconnect and Voicepulse etc and I was just > trying to use Nufone being well recommended in this list. > > I am not here to tarnish Nufone name but I have no option but to ask the > community since there is no response to my emails or there is no indication > of when my service is available. If they have gone belly-up, well I can then > concentrate on some other company and consider my money as a cost of a bad > choice on my part. > > If I am a very rare case who just had a bad experience with an excellent > company ( I wish ), Nufone please fix this ASSAP. > > Later.... > > Sathya > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
Also on a side note... I have noticed emails from Jeremy back to me getting caught by spamassassin because of his ip addresses on his dynamic dsl connection. bkw
Hello Sathya, Saturday, January 24, 2004, 12:25:43 PM, you wrote: S> Folks, S> I've ordered a new account from Nufone last month. Transferred money to S> Nufone through their paypal account. I had communication with Nufone sales S> up until two weeks back. Since then there were no replies to my emails. S> I am afraid with this kind of unresponsiveness how one would run a reliable S> service with this company. Have no bad feeling with Jeremy as the author of S> widely used h323 channel, but my concern is about the company NuFone. Lot of S> newcomers when asked for IAX termination/Origination we say NuFone. I just S> want to record my experience so far, as it would help anyone wanted to start S> with this company. I can live with the fact that they do not have any web S> based interface for customers to do anything with the service as claimed by S> the website. But cannot understand taking two weeks to answer a freaking S> email. (Well in the absence of trouble ticketing system or web based access S> to accounts, email is the only way to contact Nufone) S> I have services running with Iconnect and Voicepulse etc and I was just S> trying to use Nufone being well recommended in this list. S> I am not here to tarnish Nufone name but I have no option but to ask the S> community since there is no response to my emails or there is no indication S> of when my service is available. If they have gone belly-up, well I can then S> concentrate on some other company and consider my money as a cost of a bad S> choice on my part. S> If I am a very rare case who just had a bad experience with an excellent S> company ( I wish ), Nufone please fix this ASSAP. S> Later.... S> Sathya S> _______________________________________________ S> Asterisk-Users mailing list S> Asterisk-Users@lists.digium.com S> http://lists.digium.com/mailman/listinfo/asterisk-users S> To UNSUBSCRIBE or update options visit: S> http://lists.digium.com/mailman/listinfo/asterisk-users Sathya.. Ripping on Nufone here isn't the greatest thing in the world to do. I get emails from Nufone as soon as i have issue or problem or if i See Jermey on irc he usually answers my questions within couple mins. I've been using nufone since November its been Rocksolid lot better support from them then the all mighty voicepulse which takes sometimes months to get anything out of those fools. Nufone is great dont be trashing them. -- Best regards, Frankie (fgravato@cfsdigital.com) mailto:nanog@cfsdigital.com
Frankie, Thanks for your response, and BKW too. I am not 'thrashing' anybody here. This is my experience and I have seen people posting their experiences (good, bad) with many other voip providers on this list. well, I subscribed to NuFone because I've seen your kind of postings on this list. May be I am one unfortunate folk. Hope I too can soon have a rock solid service. Still waiting.... Cheers Sathya Message: 8 Date: Sat, 24 Jan 2004 14:36:54 -0500 From: Frankie Gravato <nanog@cfsdigital.com> Organization: Cfsdigital To: Sathya <asterisk-users@lists.digium.com> Subject: Re: [Asterisk-Users] Has Nufone gone belly-up Reply-To: asterisk-users@lists.digium.com Hello Sathya, Saturday, January 24, 2004, 12:25:43 PM, you wrote: S> Folks, S> I've ordered a new account from Nufone last month. Transferred money to S> Nufone through their paypal account. I had communication with Nufone sales S> up until two weeks back. Since then there were no replies to my emails. S> I am afraid with this kind of unresponsiveness how one would run a reliable S> service with this company. Have no bad feeling with Jeremy as the author of S> widely used h323 channel, but my concern is about the company NuFone. Lot of S> newcomers when asked for IAX termination/Origination we say NuFone. I just S> want to record my experience so far, as it would help anyone wanted to start S> with this company. I can live with the fact that they do not have any web S> based interface for customers to do anything with the service as claimed by S> the website. But cannot understand taking two weeks to answer a freaking S> email. (Well in the absence of trouble ticketing system or web based access S> to accounts, email is the only way to contact Nufone) S> I have services running with Iconnect and Voicepulse etc and I was just S> trying to use Nufone being well recommended in this list. S> I am not here to tarnish Nufone name but I have no option but to ask the S> community since there is no response to my emails or there is no indication S> of when my service is available. If they have gone belly-up, well I can then S> concentrate on some other company and consider my money as a cost of a bad S> choice on my part. S> If I am a very rare case who just had a bad experience with an excellent S> company ( I wish ), Nufone please fix this ASSAP. S> Later.... S> Sathya S> _______________________________________________ S> Asterisk-Users mailing list S> Asterisk-Users@lists.digium.com S> http://lists.digium.com/mailman/listinfo/asterisk-users S> To UNSUBSCRIBE or update options visit: S> http://lists.digium.com/mailman/listinfo/asterisk-users Sathya.. Ripping on Nufone here isn't the greatest thing in the world to do. I get emails from Nufone as soon as i have issue or problem or if i See Jermey on irc he usually answers my questions within couple mins. I've been using nufone since November its been Rocksolid lot better support from them then the all mighty voicepulse which takes sometimes months to get anything out of those fools. Nufone is great dont be trashing them. -- Best regards, Frankie (fgravato@cfsdigital.com) mailto:nanog@cfsdigital.com
Sathya wrote:>Folks, > >I've ordered a new account from Nufone last month. Transferred money to >Nufone through their paypal account. I had communication with Nufone sales >up until two weeks back. Since then there were no replies to my emails. > >How quickly you forget that I assigned you a toll-free number which had already been taken by someone else, due to a provisioning issue.. This problem was then resolved immediately by issuing you another toll-free number by sending and email to your paypal address, which is invalid, because it bounced. If you do not keep paypal updated with a valid email address, how am I supposed to email you important account information? Then how can I sure I am sending this information to the appropriate person? Jeremy McNamara
funny... I got an immediate response, and within 1 hour had my account activated. and this was today..... -----Original Message----- From: Chris Albertson [mailto:chrisalbertson90278@yahoo.com] Sent: Sunday, January 25, 2004 10:36 PM To: asterisk-users@lists.digium.com Subject: Re: [Asterisk-Users] Has Nufone gone belly-up I think discussions about which VOIP service providers are best or "not best" is a reasonable topic for an asterisk user's list. After all, selecting a provider is a big deal Rants about some company just make the "rant-er" look bad and should be avoided. Back to NuFone. I've just started testing thier service. So far so good. The sound quality and pricing is very much like Iconnect but NuFone will accept IAX2, a big plus. But my e-mails are ignored. Actually sending e-mails was part of the test of this vendor. I'm testing to see if they answer e-mail. So far, not good. Maybe NuPhone needs to loosen up their spam filters or at least scan the spam folder every few days. --- Brian West <brian@bkw.org> wrote:> Have you tried to call them? Your emails could have been caught up in> a spam filer or such.... I use nufone daily for our 888 service. I > talk to > Jermey daily. So I dont know what your beef is but your rant has no > place > on this mailing list if you are having problems and have spent any > time > trying to get someone on the phone you must be doing something wrong. > I > do know about 2 weeks ago GoDaddy screwed up nufone.net's domain and > it > was sent off into LALA land for a few days. > > So please keep your rants off the list. > > bkw > > On Sat, 24 Jan 2004, Sathya wrote: > > > Folks, > > > > I've ordered a new account from Nufone last month. Transferred > money to > > Nufone through their paypal account. I had communication with > Nufone sales > > up until two weeks back. Since then there were no replies to my > emails. > > > > I am afraid with this kind of unresponsiveness how one would run a > reliable > > service with this company. Have no bad feeling with Jeremy as the > author of > > widely used h323 channel, but my concern is about the company > NuFone. Lot of > > newcomers when asked for IAX termination/Origination we say NuFone. > I just > > want to record my experience so far, as it would help anyone wanted > to start > > with this company. I can live with the fact that they do not have > any web > > based interface for customers to do anything with the service as > claimed by > > the website. But cannot understand taking two weeks to answer a > freaking > > email. (Well in the absence of trouble ticketing system or web > based access > > to accounts, email is the only way to contact Nufone) > > > > I have services running with Iconnect and Voicepulse etc and I was > just > > trying to use Nufone being well recommended in this list. > > > > I am not here to tarnish Nufone name but I have no option but to > ask the > > community since there is no response to my emails or there is no > indication > > of when my service is available. If they have gone belly-up, well I > can then > > concentrate on some other company and consider my money as a cost > of a bad > > choice on my part. > > > > If I am a very rare case who just had a bad experience with an > excellent > > company ( I wish ), Nufone please fix this ASSAP. > > > > Later.... > > > > Sathya > > > > > > _______________________________________________ > > Asterisk-Users mailing list > > Asterisk-Users@lists.digium.com > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users====Chris Albertson Home: 310-376-1029 chrisalbertson90278@yahoo.com Cell: 310-990-7550 Office: 310-336-5189 Christopher.J.Albertson@aero.org KG6OMK __________________________________ Do you Yahoo!? Yahoo! SiteBuilder - Free web site building tool. Try it! http://webhosting.yahoo.com/ps/sb/ _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Can anyone recommend a provider to work with that works with managed services companies? LNP is key for us. From my reading it looks like NuFone is for personal accounts. Ryan> -----Original Message----- > From: asterisk-users-admin@lists.digium.com > [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of > Sean Cheesman > Sent: Sunday, January 25, 2004 10:49 PM > To: asterisk-users@lists.digium.com > Subject: RE: [Asterisk-Users] Has Nufone gone belly-up > > funny... I got an immediate response, and within 1 hour had > my account activated. and this was today..... > > -----Original Message----- > From: Chris Albertson [mailto:chrisalbertson90278@yahoo.com] > Sent: Sunday, January 25, 2004 10:36 PM > To: asterisk-users@lists.digium.com > Subject: Re: [Asterisk-Users] Has Nufone gone belly-up > > > I think discussions about which VOIP service providers are > best or "not > best" is a reasonable topic for an asterisk user's list. After all, > selecting a provider is a big deal > > Rants about some company just make the "rant-er" look bad and > should be > avoided. > > Back to NuFone. I've just started testing thier service. So far so > good. The sound quality and pricing is very much like Iconnect but > NuFone will accept IAX2, a big plus. > > But my e-mails are ignored. Actually sending e-mails was part of the > test of this vendor. I'm testing to see if they answer > e-mail. So far, > not good. Maybe NuPhone needs to loosen up their spam filters or at > least scan the spam folder every few days. > > > --- Brian West <brian@bkw.org> wrote: > > Have you tried to call them? Your emails could have been > caught up in > > > a spam filer or such.... I use nufone daily for our 888 service. I > > talk to > > Jermey daily. So I dont know what your beef is but your rant has no > > place > > on this mailing list if you are having problems and have spent any > > time > > trying to get someone on the phone you must be doing > something wrong. > > I > > do know about 2 weeks ago GoDaddy screwed up nufone.net's domain and > > it > > was sent off into LALA land for a few days. > > > > So please keep your rants off the list. > > > > bkw > > > > On Sat, 24 Jan 2004, Sathya wrote: > > > > > Folks, > > > > > > I've ordered a new account from Nufone last month. Transferred > > money to > > > Nufone through their paypal account. I had communication with > > Nufone sales > > > up until two weeks back. Since then there were no replies to my > > emails. > > > > > > I am afraid with this kind of unresponsiveness how one would run a > > reliable > > > service with this company. Have no bad feeling with Jeremy as the > > author of > > > widely used h323 channel, but my concern is about the company > > NuFone. Lot of > > > newcomers when asked for IAX termination/Origination we > say NuFone. > > I just > > > want to record my experience so far, as it would help > anyone wanted > > to start > > > with this company. I can live with the fact that they do not have > > any web > > > based interface for customers to do anything with the service as > > claimed by > > > the website. But cannot understand taking two weeks to answer a > > freaking > > > email. (Well in the absence of trouble ticketing system or web > > based access > > > to accounts, email is the only way to contact Nufone) > > > > > > I have services running with Iconnect and Voicepulse etc and I was > > just > > > trying to use Nufone being well recommended in this list. > > > > > > I am not here to tarnish Nufone name but I have no option but to > > ask the > > > community since there is no response to my emails or there is no > > indication > > > of when my service is available. If they have gone > belly-up, well I > > can then > > > concentrate on some other company and consider my money as a cost > > of a bad > > > choice on my part. > > > > > > If I am a very rare case who just had a bad experience with an > > excellent > > > company ( I wish ), Nufone please fix this ASSAP. > > > > > > Later.... > > > > > > Sathya > > > > > > > > > _______________________________________________ > > > Asterisk-Users mailing list > > > Asterisk-Users@lists.digium.com > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > To UNSUBSCRIBE or update options visit: > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > _______________________________________________ > > Asterisk-Users mailing list > > Asterisk-Users@lists.digium.com > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > ====> Chris Albertson > Home: 310-376-1029 chrisalbertson90278@yahoo.com > Cell: 310-990-7550 > Office: 310-336-5189 Christopher.J.Albertson@aero.org > KG6OMK > > __________________________________ > Do you Yahoo!? > Yahoo! SiteBuilder - Free web site building tool. Try it! > http://webhosting.yahoo.com/ps/sb/ > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > >
Ryan Finnesey wrote:>Can anyone recommend a provider to work with that works with managed >services companies? LNP is key for us. From my reading it looks like NuFone is for personal accounts. > >We have many happy wholesale and retail customers that simply do not care to opine in this thread. I have been reassured of this fact by the massive number direct responses I have received on this subject. BTW, we can port any number in any state that we can provide DIDs in, as long as your number block is portable. Jeremy McNamara
Isamar Maia wrote:>Which is the best way to contact Nuphone.? > >Telephone, fax, email, ICQ, AIM, Yahoo!, MSN, IRC (#asterisk or #NuFone) and then there is always snail mail. Pick one that works for you. At least one of us is always online somewhere or answering a phone when it rings. If you are lucky enough to get sent to voicemail, it helps to actually LISTEN to the outgoing message, there is a usually major reason for it. (ie LinuxWorld Expo) And it is NuFone. Jeremy McNamara
Folks, Thanks for brick bats as well as back rubs :) I started this thread, so I have to close it. I deal with many customer in my work and they are never wrong. I always learn from them. If a customer sign-up with me and if I can't offer the service immediately, I am loosing my opportunity, so I follow each and every customer until their services are up and running. I keep a database of all my customers, and I have multiple ways of communicating with them. So, I had high expectations :( I hope NuFone will soon have a customer interface, so that customers would have some identity other than an email from paypal. Friends, so I got a response from NuFone Sales. This is just the start, hope I will get a rock solid service. Cheers Sathya Message: 8 Date: Sun, 25 Jan 2004 21:06:48 -0500 From: Jeremy McNamara <jj@nufone.net> To: asterisk-users@lists.digium.com Subject: Re: [Asterisk-Users] Has Nufone gone belly-up Reply-To: asterisk-users@lists.digium.com Sathya wrote:>Folks, > >I've ordered a new account from Nufone last month. Transferred money to >Nufone through their paypal account. I had communication with Nufone sales >up until two weeks back. Since then there were no replies to my emails. > >How quickly you forget that I assigned you a toll-free number which had already been taken by someone else, due to a provisioning issue.. This problem was then resolved immediately by issuing you another toll-free number by sending and email to your paypal address, which is invalid, because it bounced. If you do not keep paypal updated with a valid email address, how am I supposed to email you important account information? Then how can I sure I am sending this information to the appropriate person? Jeremy McNamara
Maybe we can setup a time to talk sometime this coming week and see if we can come to some type of wholesale agreement. Ryan> -----Original Message----- > From: asterisk-users-admin@lists.digium.com > [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of > Jeremy McNamara > Sent: Monday, January 26, 2004 12:05 AM > To: asterisk-users@lists.digium.com > Subject: Re: [Asterisk-Users] Has Nufone gone belly-up > > Ryan Finnesey wrote: > > >Can anyone recommend a provider to work with that works with managed > >services companies? LNP is key for us. From my reading it > looks like NuFone is for personal accounts. > > > > > > We have many happy wholesale and retail customers that simply > do not care to opine in this thread. I have been reassured > of this fact by the massive number direct responses I have > received on this subject. > > BTW, we can port any number in any state that we can provide > DIDs in, as long as your number block is portable. > > > Jeremy McNamara > > > > > > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > >
>And I don't care about your network, your services, or your contributions >to Asterisk. Your behaviour in this matter is like that of a toddler in a >sandpit, throwing sand back at the other kids then screaming "they started >it". > >Grow up. Your prospective customers have. > >echo nufone.net >> killfile >But I respect him. I have never seen him or he has never answered my doubts about Asterisk. Still i do respect him because of his contributions to Asterisk. And I respect all who contribute to Opensource. Even Mahatma Gandhi and Albert Einstein had problems in their character. Don't we respect them? Please stop this thread. It is not talking about Asterisk or Nufone. It just says about people's attitudes. Girish _________________________________________________________________ Add glamour to your desktop. Let your screen sizzle. http://server1.msn.co.in/msnchannels/Entertainment/wallpaperhome.asp Download the hottest wallpapers.
Which is the best way to contact Nuphone.? On Sun, 25 Jan 2004, Jeremy McNamara wrote:> John Baker wrote: > > >I tried a couple times to talk to them about service. How much it costs, > >how it works, etc. Just common stuff you might find on a website. I left a > >message and nobody returned my call; I went with voicepulse instead. > > > > > > No messages were ever received from you, thus we never called you back. > > > Jeremy McNamara > > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >