asterisk users - Jan 2004 - Asterisk success stories in small-medium office environments?

I am the network administrator at a small (20-30 employee) financial
company.  We are in the process of moving offices and will be obtaining
a VoIP phone system when we do.  Right now, it's down to the 3com nbx100
series and *.  Having lurked on *-user for a few weeks and having seen
the nifty features of asterisk, I'm convinced.  The price difference has
pretty much sold my superiors.

However, they're slightly wary of the whole open-source thing.  They
have no way of knowing, for certain, that asterisk is production-quality
until they sign the check and find out.

I've been asked by my CTO and CEO to get some testimonials and/or case
studies of asterisk in production use in small office / small callcenter
environments.  We'll be having a contractor configure an IVR, a call
center with queues, call detail reporting, and a dialplan for our two
inbound groups (our callcenter and our normal office traffic).

Does anyone have their own success stories and/or have some verifiable
customer testimonials?  My CEO and/or CTO might want to call some of
these places/people on the phone as well and ask some simple questions
about reliability and stability, so please include contact information
where permissable.

Replies in public or private are okay.  I'll summarize the private
responses (minus any confidental contact information) to the list once I
get them all.

Thanks in advance,
-j

--
Jeffrey Paul - jeffreypaul@diamondcard.com - (877) 748-3467
Senior Network Administrator, Diamond Financial Products
"An expert is a man who has made all the mistakes which
can be made in a very narrow field."   -- Niels Bohr

While you approached the community in a very polite way and all, your
few weeks of *-users list should have told you that most answer should
be able to be found on the wiki.
http://www.voip-info.org/wiki-Asterisk+hardware+recommendations
This has a few listings of working systems.

Also, that should really be the type of pre sales work up a consultant
would do for you. http://www.voip-info.org/wiki-Asterisk+consultants

See, use the Wiki.

On Wed, 2004-01-07 at 14:04, Jeffrey Paul wrote:
> I am the network administrator at a small (20-30 employee) financial
> company.  We are in the process of moving offices and will be obtaining
> a VoIP phone system when we do.  Right now, it's down to the 3com
nbx100
> series and *.  Having lurked on *-user for a few weeks and having seen
> the nifty features of asterisk, I'm convinced.  The price difference
has
> pretty much sold my superiors.
> 
> However, they're slightly wary of the whole open-source thing.  They
> have no way of knowing, for certain, that asterisk is production-quality
> until they sign the check and find out.
> 
> I've been asked by my CTO and CEO to get some testimonials and/or case
> studies of asterisk in production use in small office / small callcenter
> environments.  We'll be having a contractor configure an IVR, a call
> center with queues, call detail reporting, and a dialplan for our two
> inbound groups (our callcenter and our normal office traffic).
> 
> Does anyone have their own success stories and/or have some verifiable
> customer testimonials?  My CEO and/or CTO might want to call some of
> these places/people on the phone as well and ask some simple questions
> about reliability and stability, so please include contact information
> where permissable.
> 
> Replies in public or private are okay.  I'll summarize the private
> responses (minus any confidental contact information) to the list once I
> get them all.
> 
> Thanks in advance,
> -j
> 
> --
> Jeffrey Paul - jeffreypaul@diamondcard.com - (877) 748-3467
> Senior Network Administrator, Diamond Financial Products
> "An expert is a man who has made all the mistakes which
> can be made in a very narrow field."   -- Niels Bohr
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
-- 
Steven Critchfield  <critch@basesys.com>

Jeffrey Paul wrote:
>I am the network administrator at a small (20-30 employee) financial
>company.  We are in the process of moving offices and will be obtaining
>a VoIP phone system when we do.  Right now, it's down to the 3com nbx100
>series and *.  Having lurked on *-user for a few weeks and having seen
>the nifty features of asterisk, I'm convinced.  The price difference has
>pretty much sold my superiors.
>
>However, they're slightly wary of the whole open-source thing.  They
>have no way of knowing, for certain, that asterisk is production-quality
>until they sign the check and find out.
>
>I've been asked by my CTO and CEO to get some testimonials and/or case
>studies of asterisk in production use in small office / small callcenter
>environments.  We'll be having a contractor configure an IVR, a call
>center with queues, call detail reporting, and a dialplan for our two
>inbound groups (our callcenter and our normal office traffic).
>
>Does anyone have their own success stories and/or have some verifiable
>customer testimonials?  My CEO and/or CTO might want to call some of
>these places/people on the phone as well and ask some simple questions
>about reliability and stability, so please include contact information
>where permissable.
>
>Replies in public or private are okay.  I'll summarize the private
>responses (minus any confidental contact information) to the list once I
>get them all.
>
>Thanks in advance,
>-j
>
>  
>
Someone was putting a case study together a while back and was going to 
publish it to the list but as yet I haven't seen it.. :)

IMHO Asterisk's stability is really based around the server admins 
ability to run a stable and secure server and the ability of the person 
setting up Asterisk and the dialplan to get all the features and 
facilities setup and working..

Rememeber that Asterisk has not reached version 1.0 yet and as such is 
technically still a development version.. even so I have found it to be 
perfectly stable..

Later..