asterisk users - Jan 2004 - Asterisk success stories in small-mediumoffice environments?

I'm not really looking for working configurations as much as I am
looking for people who can say "This is a solid product and I trust my
business to a solution running Asterisk."

As far as pre-sales work... Well, tell that to my consultant.

I'm quite excited about *.  I've got my company sold on it, they just
want some reassurance that it's ready for prime-time production use.  I
can't think of a better way than printing out an email from John Q.
Officemanager saying "It works great, I love it!".

-j

--
Jeffrey Paul - jeffreypaul@diamondcard.com - (877) 748-3467
Senior Network Administrator, Diamond Financial Products
"An expert is a man who has made all the mistakes which
can be made in a very narrow field."   -- Niels Bohr

-----Original Message-----
From: asterisk-users-admin@lists.digium.com
[mailto:asterisk-users-admin@lists.digium.com] On Behalf Of Steven
Critchfield
Sent: Wednesday, January 07, 2004 4:41 PM
To: asterisk-users@lists.digium.com
Subject: Re: [Asterisk-Users] Asterisk success stories in
small-mediumoffice environments?


While you approached the community in a very polite way and all, your
few weeks of *-users list should have told you that most answer should
be able to be found on the wiki.
http://www.voip-info.org/wiki-Asterisk+hardware+recommendations
This has a few listings of working systems.

Also, that should really be the type of pre sales work up a consultant
would do for you. http://www.voip-info.org/wiki-Asterisk+consultants

See, use the Wiki.

On Wed, 2004-01-07 at 14:04, Jeffrey Paul wrote:
> I am the network administrator at a small (20-30 employee) financial 
> company.  We are in the process of moving offices and will be 
> obtaining a VoIP phone system when we do.  Right now, it's down to the
> 3com nbx100 series and *.  Having lurked on *-user for a few weeks and
> having seen the nifty features of asterisk, I'm convinced.  The price 
> difference has pretty much sold my superiors.
> 
> However, they're slightly wary of the whole open-source thing.  They 
> have no way of knowing, for certain, that asterisk is 
> production-quality until they sign the check and find out.
> 
> I've been asked by my CTO and CEO to get some testimonials and/or case
> studies of asterisk in production use in small office / small 
> callcenter environments.  We'll be having a contractor configure an 
> IVR, a call center with queues, call detail reporting, and a dialplan 
> for our two inbound groups (our callcenter and our normal office 
> traffic).
> 
> Does anyone have their own success stories and/or have some verifiable
> customer testimonials?  My CEO and/or CTO might want to call some of 
> these places/people on the phone as well and ask some simple questions
> about reliability and stability, so please include contact information
> where permissable.
> 
> Replies in public or private are okay.  I'll summarize the private 
> responses (minus any confidental contact information) to the list once
> I get them all.
> 
> Thanks in advance,
> -j
> 
> --
> Jeffrey Paul - jeffreypaul@diamondcard.com - (877) 748-3467 Senior 
> Network Administrator, Diamond Financial Products "An expert is a man 
> who has made all the mistakes which
> can be made in a very narrow field."   -- Niels Bohr
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com 
> http://lists.digium.com/mailman/listinfo/asterisk-users
-- 
Steven Critchfield  <critch@basesys.com>

_______________________________________________
Asterisk-Users mailing list
Asterisk-Users@lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users

On Thu, 2004-01-08 at 10:09, Jeffrey Paul wrote:
> I'm not really looking for working configurations as much as I am
> looking for people who can say "This is a solid product and I trust my
> business to a solution running Asterisk."
Look at that first URL again, down the page you will see success
stories. You will see my office configuration that we have been using
for over a year.
> As far as pre-sales work... Well, tell that to my consultant.
Then maybe you need to look at the consultants page again and pick a new
one. Open source makes it easy to have a open market. Choose those who
you feel will service you best.
> I'm quite excited about *.  I've got my company sold on it, they
just
> want some reassurance that it's ready for prime-time production use.  I
> can't think of a better way than printing out an email from John Q.
> Officemanager saying "It works great, I love it!".
I understand that. I started when the only known success story was
Digium. 
> -----Original Message-----
> From: asterisk-users-admin@lists.digium.com
> [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of Steven
> Critchfield
> Sent: Wednesday, January 07, 2004 4:41 PM
> To: asterisk-users@lists.digium.com
> Subject: Re: [Asterisk-Users] Asterisk success stories in
> small-mediumoffice environments?
> 
> 
> While you approached the community in a very polite way and all, your
> few weeks of *-users list should have told you that most answer should
> be able to be found on the wiki.
> http://www.voip-info.org/wiki-Asterisk+hardware+recommendations
> This has a few listings of working systems.
> 
> Also, that should really be the type of pre sales work up a consultant
> would do for you. http://www.voip-info.org/wiki-Asterisk+consultants
> 
> See, use the Wiki.
> 
> On Wed, 2004-01-07 at 14:04, Jeffrey Paul wrote:
> > I am the network administrator at a small (20-30 employee) financial 
> > company.  We are in the process of moving offices and will be 
> > obtaining a VoIP phone system when we do.  Right now, it's down to
the
> 
> > 3com nbx100 series and *.  Having lurked on *-user for a few weeks and
> 
> > having seen the nifty features of asterisk, I'm convinced.  The
price
> > difference has pretty much sold my superiors.
> > 
> > However, they're slightly wary of the whole open-source thing. 
They
> > have no way of knowing, for certain, that asterisk is 
> > production-quality until they sign the check and find out.
> > 
> > I've been asked by my CTO and CEO to get some testimonials and/or
case
> 
> > studies of asterisk in production use in small office / small 
> > callcenter environments.  We'll be having a contractor configure
an
> > IVR, a call center with queues, call detail reporting, and a dialplan 
> > for our two inbound groups (our callcenter and our normal office 
> > traffic).
> > 
> > Does anyone have their own success stories and/or have some verifiable
> 
> > customer testimonials?  My CEO and/or CTO might want to call some of 
> > these places/people on the phone as well and ask some simple questions
> 
> > about reliability and stability, so please include contact information
> 
> > where permissable.
> > 
> > Replies in public or private are okay.  I'll summarize the private
> > responses (minus any confidental contact information) to the list once
> 
> > I get them all.
> > 
> > Thanks in advance,
> > -j
> > 
> > --
> > Jeffrey Paul - jeffreypaul@diamondcard.com - (877) 748-3467 Senior 
> > Network Administrator, Diamond Financial Products "An expert is a
man
> > who has made all the mistakes which
> > can be made in a very narrow field."   -- Niels Bohr
> > _______________________________________________
> > Asterisk-Users mailing list
> > Asterisk-Users@lists.digium.com 
> > http://lists.digium.com/mailman/listinfo/asterisk-users
-- 
Steven Critchfield <critch@basesys.com>

We should get references for these on the Wiki.

Ray Burkholder
ray@oneunified.net
http://www.oneunified.net
704 644 6999 x2002

> -----Original Message-----
> From: asterisk-users-admin@lists.digium.com 
> [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of 
> Jeffrey Paul
> Sent: January 8, 2004 11:09
> To: asterisk-users@lists.digium.com
> Subject: RE: [Asterisk-Users] Asterisk success stories in 
> small-mediumoffice environments?
> 
> 
> I'm not really looking for working configurations as much as I am
> looking for people who can say "This is a solid product and I trust my
> business to a solution running Asterisk."
> 
> As far as pre-sales work... Well, tell that to my consultant.
> 
> I'm quite excited about *.  I've got my company sold on it, they
just
> want some reassurance that it's ready for prime-time 
> production use.  I
> can't think of a better way than printing out an email from John Q.
> Officemanager saying "It works great, I love it!".
> 
> -j
> 
> --
> Jeffrey Paul - jeffreypaul@diamondcard.com - (877) 748-3467
> Senior Network Administrator, Diamond Financial Products
> "An expert is a man who has made all the mistakes which
> can be made in a very narrow field."   -- Niels Bohr
> 
> -----Original Message-----
> From: asterisk-users-admin@lists.digium.com
> [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of Steven
> Critchfield
> Sent: Wednesday, January 07, 2004 4:41 PM
> To: asterisk-users@lists.digium.com
> Subject: Re: [Asterisk-Users] Asterisk success stories in
> small-mediumoffice environments?
> 
> 
> While you approached the community in a very polite way and all, your
> few weeks of *-users list should have told you that most answer should
> be able to be found on the wiki.
> http://www.voip-info.org/wiki-Asterisk+hardware+recommendations
> This has a few listings of working systems.
> 
> Also, that should really be the type of pre sales work up a consultant
> would do for you. http://www.voip-info.org/wiki-Asterisk+consultants
> 
> See, use the Wiki.
> 
> On Wed, 2004-01-07 at 14:04, Jeffrey Paul wrote:
> > I am the network administrator at a small (20-30 employee) 
> financial 
> > company.  We are in the process of moving offices and will be 
> > obtaining a VoIP phone system when we do.  Right now, it's 
> down to the
> 
> > 3com nbx100 series and *.  Having lurked on *-user for a 
> few weeks and
> 
> > having seen the nifty features of asterisk, I'm convinced.  
> The price 
> > difference has pretty much sold my superiors.
> > 
> > However, they're slightly wary of the whole open-source 
> thing.  They 
> > have no way of knowing, for certain, that asterisk is 
> > production-quality until they sign the check and find out.
> > 
> > I've been asked by my CTO and CEO to get some testimonials 
> and/or case
> 
> > studies of asterisk in production use in small office / small 
> > callcenter environments.  We'll be having a contractor configure
an
> > IVR, a call center with queues, call detail reporting, and 
> a dialplan 
> > for our two inbound groups (our callcenter and our normal office 
> > traffic).
> > 
> > Does anyone have their own success stories and/or have some 
> verifiable
> 
> > customer testimonials?  My CEO and/or CTO might want to 
> call some of 
> > these places/people on the phone as well and ask some 
> simple questions
> 
> > about reliability and stability, so please include contact 
> information
> 
> > where permissable.
> > 
> > Replies in public or private are okay.  I'll summarize the private
> > responses (minus any confidental contact information) to 
> the list once
> 
> > I get them all.
> > 
> > Thanks in advance,
> > -j
> > 
> > --
> > Jeffrey Paul - jeffreypaul@diamondcard.com - (877) 748-3467 Senior 
> > Network Administrator, Diamond Financial Products "An 
> expert is a man 
> > who has made all the mistakes which
> > can be made in a very narrow field."   -- Niels Bohr
> > _______________________________________________
> > Asterisk-Users mailing list
> > Asterisk-Users@lists.digium.com 
> > http://lists.digium.com/mailman/listinfo/asterisk-users
> -- 
> Steven Critchfield  <critch@basesys.com>
> 
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> 
> -- 
> Scanned for viruses and dangerous content at 
> http://www.oneunified.net and is believed to be clean.
> 

-- 
Scanned for viruses and dangerous content at 
http://www.oneunified.net and is believed to be clean.

On Thu, 2004-01-08 at 09:09, Jeffrey Paul wrote:
> I'm not really looking for working configurations as much as I am
> looking for people who can say "This is a solid product and I trust my
> business to a solution running Asterisk."
> 
Well, I don't mind being one of the first to say, "Asterisk is a solid
product and the company I work for has completely transitioned to
Asterisk for all it's telecom systems.  (We do about a million minutes
worth of calls a month, and have over 500 extensions, so it's *NOT* a
small setup.)  I wouldn't have bet the company's future on Asterisk if I
didn't have 100% confidence both in Digium and in the Asterisk software.

Now that's not to say that Asterisk isn't without it's warts, but it
is
a solid program and I trust my business to it.

Feel free to contact me offline if you'd like more details.

Jared Smith