Have a question about implementing Call Rollover with my current
extensions.conf configuration.
[macro-stdexten]
exten => s,1,Dial(${ARG2},20) ; Ring the interface, 20 seconds
maximum
exten => s,2,Voicemail2(u${ARG1}) ; If unavailable, send to voicemail
w/ unavail announce
exten => s,3,Goto(default,s,1) ; If they press #, return to start
exten => s,102,Voicemail2(b${ARG1}) ; If busy, send to voicemail w/ busy
announce
exten => s,103,Goto(default,s,1) ; If they press #, return to start
[mainmenu]
exten => s,1,Zapateller
exten => s,2,Wait,3
exten => s,3,Answer
exten => s,4,DigitTimeout,5
exten => s,5,ResponeTimeout,10
exten =>
s,6,Background(/var/lib/asterisk/sounds/vm/100/Work/MainMenu/SDSgreet)
exten => 1,1,Goto(salesmenu,s,1)
exten => 2,1,Goto(technicalmenu,s,1)
exten => 3,1,Directory,default
exten => 4,1,Goto,s|6
exten => 5,1,Goto(remoteline,s,1)
exten => i,1,Playback(invalid)
exten => t,1,Goto(s,7)
exten =>
s,7,Background(/var/lib/asterisk/sounds/vm/100/Work/MainMenu/goodbye)
exten => s,8,Hangup
include => SDSextensions
include => departmentextensions
[salesmenu]
exten => s,1,Ringing
exten => s,2,Wait,2
exten => s,3,Goto(SDSextensions,202,1)
exten => #,1,Goto(mainmenu,s,4)
[technicalmenu]
exten => s,1,Ringing
exten => s,2,Wait,2
exten => s,3,Goto(SDSextensions,204,1)
exten => s,4,Goto(SDSextensions,206,1)
exten => s,5,Goto(SDSextensions,207,1)
exten => #,1,Goto(mainmenu,s,4)
[SDSextensions]
include => macro-stdexten
exten => 201,1,Macro(stdexten,${KHVM},${KH})
exten => 202,1,Macro(stdexten,${BOVM},${BO})
exten => 203,1,Macro(stdexten,${GOVM},${GO})
exten => 204,1,Macro(stdexten,${DWVM},${DW})
exten => 205,1,Macro(stdexten,${RFVM},${RF})
exten => 206,1,Macro(stdexten,${BRVM},${BR})
exten => 207,1,Macro(stdexten,${CGVM},${CG})
exten => 208,1,Macro(stdexten,${AGVM},${AG})
exten => 209,1,Macro(stdexten,${MDVM},${MD})
exten => 300,1,Macro(stdexten,${TRVM},${TR})
Conventions used in my Macro stdexten lines:
InitialsVM = SIP address
initials = extension
Example for user John Doe:
JD=SIP/JohnDoe
JDVM=400
My issue is that I want any calls coming into my [technicalmenu] context to
rollover after a period of time to the next extension, 206, and then to 207.
If none of these
extensions pickup I want the call to route back to the initital extensions
voicemail. I am using the stdexten macro to implement the busy and
unavailable voicemail automation. I am using the Goto statements to goto
the [SDSextensions] context and use the stdexten macro. I want to know if
there is a way with my current implementation to enter the technical menu ->
follow the first extension to my [SDSextensions] context -> execute the
stdexten macro and then have that macro timeout without going to voicemail
and then execute the other extensions until the last extension is executed
and then return to the first extensions voicemail.
System Information:
Asterisk CVS version: 12/11/2003-12:22:41
System:
Dell Dimension 8300
Pentium 4 2.8GHz
512 Mb memory
120 Gb hard drive
3 X100P Cards
1 DSL Line
3 POTS
6 Snom200 Phones
Thanx in advance, this list has been very helpful, keep it up!
Ryan R. Fligg
Secured Digital Storage, Inc.
104 SW 4th St.
Des Moines, IA 50309
Phone: (515)-244-6290
Cell: (720)-841-5802
Website: www.dstorage.com
E-Mail: rfligg@dstorage.com
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On Wed, 2004-01-07 at 11:01, Ryan R. Fligg wrote:> Have a question about implementing Call Rollover with my current > extensions.conf configuration. > > > > [macro-stdexten] > > exten => s,1,Dial(${ARG2},20) ; Ring the interface, 20 seconds maximum > > exten => s,2,Voicemail2(u${ARG1}) ; If unavailable, send to voicemail w/ unavail announce > > exten => s,3,Goto(default,s,1) ; If they press #, return to start > > exten => s,102,Voicemail2(b${ARG1}) ; If busy, send to voicemail w/ busy announce > > exten => s,103,Goto(default,s,1) ; If they press #, return to start >> [technicalmenu] > > exten => s,1,Ringing > > exten => s,2,Wait,2 > > exten => s,3,Goto(SDSextensions,204,1) > > exten => s,4,Goto(SDSextensions,206,1) > > exten => s,5,Goto(SDSextensions,207,1) > > exten => #,1,Goto(mainmenu,s,4)Goto's are one way and will not return to your local logic. Secondly, your Macro handles voicemail for busy and unavailable and therefore there wouldn't be a return like you are normally expecting. You may wish to look into pickup groups and call groups so you can get this out to the technical group quickly. Or there is the option of ringing every phone in the group till someone picks up. At the time that someone picks up, all phones will stop ringing. You could also look into agent logins. This would keep a phone from ringing if the support person isn't there to answer it and therefore delaying the caller more.> [SDSextensions] > > include => macro-stdexten > > exten => 201,1,Macro(stdexten,${KHVM},${KH}) > > exten => 202,1,Macro(stdexten,${BOVM},${BO}) > > exten => 203,1,Macro(stdexten,${GOVM},${GO}) > > exten => 204,1,Macro(stdexten,${DWVM},${DW}) > > exten => 205,1,Macro(stdexten,${RFVM},${RF}) > > exten => 206,1,Macro(stdexten,${BRVM},${BR}) > > exten => 207,1,Macro(stdexten,${CGVM},${CG}) > > exten => 208,1,Macro(stdexten,${AGVM},${AG}) > > exten => 209,1,Macro(stdexten,${MDVM},${MD}) > > exten => 300,1,Macro(stdexten,${TRVM},${TR}) > > > > Conventions used in my Macro stdexten lines: > > InitialsVM = SIP address > > initials = extension > > > > Example for user John Doe: > > JD=SIP/JohnDoe > > JDVM=400 > > > > > > My issue is that I want any calls coming into my [technicalmenu] > context to rollover after a period of time to the next extension, 206, > and then to 207. If none of these > > extensions pickup I want the call to route back to the initital > extensions voicemail. I am using the stdexten macro to implement the > busy and unavailable voicemail automation. I am using the Goto > statements to goto the [SDSextensions] context and use the stdexten > macro. I want to know if there is a way with my current > implementation to enter the technical menu -> follow the first > extension to my [SDSextensions] context -> execute the stdexten macro > and then have that macro timeout without going to voicemail and then > execute the other extensions until the last extension is executed and > then return to the first extensions voicemail. > > > > > > System Information: > > Asterisk CVS version: 12/11/2003-12:22:41 > > > > System: > > Dell Dimension 8300 > > Pentium 4 2.8GHz > > 512 Mb memory > > 120 Gb hard drive > > > > 3 X100P Cards > > 1 DSL Line > > 3 POTS > > > > 6 Snom200 Phones > > > > Thanx in advance, this list has been very helpful, keep it up! > > > > Ryan R. Fligg > > > > Secured Digital Storage, Inc. > > 104 SW 4th St. > > Des Moines, IA 50309 > > Phone: (515)-244-6290 > > Cell: (720)-841-5802 > > Website: www.dstorage.com > > E-Mail: rfligg@dstorage.com > >-- Steven Critchfield <critch@basesys.com>