similar to: trouble building nut for HID-USB

Hi Network UPS Tools Support, I'm not sure if this is a question for the "user group" or the developer group". My name is David Zomaya and I work at Tripp Lite in our technical support department. Copied on this email are Eric Cobb from our Product Management group & Jonathan Manzanilla tech support subject matter expert for our single phase UPS product lines. Recently,

Hi Network UPS Tools Support, I'm not sure if this is a question for the "user group" or the developer group". My name is David Zomaya and I work at Tripp Lite in our technical support department. Copied on this email are Eric Cobb from our Product Management group & Jonathan Manzanilla tech support subject matter expert for our single phase UPS product lines. Recently,

Charles and Wolfy, Thanks for the replies. I added some responses below. I think I got the driver debugging right, but let me know if it is off. I should note: The CentOS 7.6 machine I have been testing with is a virtual machine (running on VMware ESXi 7.6). At least 1 customer and I have seen the same issue on VMs and physical boxes, so I don’t think that matters, but if it does let me know.

Here is what I get: # usbconfig -u 1 -a 3 dump_curr_config_desc ugen1.3: <Tripp Lite TRIPP LITE UPS> at usbus1, cfg=0 md=HOST spd=LOW (1.5Mbps) pwr=ON (100mA) Configuration index 0 bLength = 0x0009 bDescriptorType = 0x0002 wTotalLength = 0x0022 bNumInterfaces = 0x0001 bConfigurationValue = 0x0001 iConfiguration = 0x0000 <no string> bmAttributes =

Attached are config.log and usbhid-ups output with -u root (gzipped). Now driver output looks a lot like the one from port build. On Mon, Aug 20, 2018 at 1:42 PM, Charles Lepple <clepple at gmail.com> wrote: > On Aug 20, 2018, at 1:03 AM, Valentin Merkulov <schnobel at ickis.net> wrote: >> >> 0.033412 [D3] nut_usb_claim_interface: failed to claim USB >>

On 06/24/2017 04:52 AM, Charles Lepple wrote: > On Jun 23, 2017, at 5:50 PM, Ambrogio Coletti <ambrojohn at gmail.com> wrote: >> "This TrippLite device (09ae:1330) is not (or perhaps not yet) supported by usbhid-ups. [...]" >> but my device (SU2200RTXLCD2U) is supported, as clearly state here. > No, the HCL also mentions "protocol 4001". For Tripp-Lite,

"Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation not permitted" Is probably an issue with NUT grabbing the UPS... can you disconnect and reconnect the USB cable and try again? If that fails, maybe a udev rule will help. Thank you, David Zomaya Tripp Lite <http://www.tripplite.com/> ________________________________ From:

Thanks for your support, Jim. I found a workaround: logread showed some access-denied errors, and because I don't know exactly what it may be (except the lack of udev rules perhaps), I ran upsd as root and it connected with the UPS. Therefore I wonder whether a more elegant solution could be used for this part? But there are several things about the readings with the 2.7.4 usbhid-ups driver

Wow - you're doing all the work for me! Thanks for the rule set.  I can't easily reboot that box just now, so I'm working on reloading the rules. When I try  udevadm control --reload-rules && udevadm trigger May 20 15:19:01 elmer systemd-udevd[3413]: Process '/sbin/crda' failed with exit code 234. May 20 15:19:01 elmer systemd-udevd[3413]: Using default

Borrowing from our friends at Ask Ubuntu ( https://askubuntu.com/a/276637 ) there is. I've modified it for use with a Tripp Lite UPS and 3024 protocol below. Try disconnect/reconnect after and see what happens. :/etc/nut$ cat /etc/udev/rules.d/90-nut-ups.rules # /etc/udev/rules.d/90-nut-ups.rules ACTION=="add", \ SUBSYSTEM=="usb", \ ATTR{idVendor}=="09ae",

Glad to hear it's working, thanks Tom. Network UPS Tools team: is fixing this as simple as me telling you what new UPS protocols are HID-PDC compliant? Thank you, David Zomaya Tripp Lite<http://www.tripplite.com/> ________________________________ From: Tom Cooper <tom at cooperfamily.xyz> Sent: Wednesday, May 20, 2020 2:42 PM To: David Zomaya Cc: nut-upsuser Subject: Re:

Hi Everyone, I'm having trouble getting TrippLite SMX1500LCDT to work on FreeBSD 11.2, nut 2.7.4 installed from FreeBSD port. The debug output is rather big when I'm starting usbhid-ups initially, Please find that attached (gzipped to comply with message size limit). Subsequently, until I unplug and replug the USB cable, I'm geting a shorter debug output, like this: Network UPS

Hello! I am currently having issues monitoring a Tripp-Lite AVR900U. First, here are a few system details: > Manjaro Linux - kernel 5.4.30-1 > network-ups-tools 2.7.4-5 (built from Arch User Repository) > (lsusb output) Bus 003 Device 003: ID 09ae:3024 Tripp Lite AVR900U Contents of /etc/ups/ups.conf: > [tripplite] > driver =  usbhid-ups > port = auto Contents of

Hello Charles, Thank you for your suggestion, however it didn't help. I was running it as root but I went ahead and added the -u root anyways. Nothing changed. So part or all the problem is that I don't have the "libhidups or libhid.usermap" files that the man page talks about: You also need to install manually the legacy hotplug files (libhidups and libhid.usermap,

On Jun 8, 2015, at 8:23 PM, Greg Hersch <hersch.greg at gmail.com> wrote: > Hi Charles. I patched, reconfigured, remake'd, remake install'd - but > no change. however, some more likely helpful information below for > you. Thank you Odd. Are you sure that the new version of usbhid-ups got installed to the same path you are running? Also, there is no protection against

No, it's not. I'd defer to the list for tips on that one. First thing I'd try if no one else has ideas is checking lsusb and restarting the service. Thank you, David Zomaya Tripp Lite<http://www.tripplite.com/> ________________________________ From: Tom Cooper <tom at cooperfamily.xyz> Sent: Wednesday, May 20, 2020 7:00 PM To: David Zomaya Cc: nut-upsuser

> What does that revision number correspond to in FreeBSD release numbers? (e.g. 9.3, 10.0) FreeBSD 10.2-RELEASE #0 r286738M the last person probably wasn't able to give the ./configure probably because most people uses the precompiled iso to install NAS4Free.? if you need the ./configure I might have to look for their source on GitHub or something. /usr/local/libexec/nut/usbhid-ups -a

My thoughts for a test: * Just have MODE=standalone in nut.conf * Put [tripplite] driver = usbhid-ups port = auto productid=3024 desc = "Tripp Lite Internet600U" In ups.conf * Put LISTEN 127.0.0.1 3493 LISTEN ::1 3493 [tripplite] driver = usbhid-ups port = auto in upsd.conf That may be suboptimal but will probably work for a test. Side

OS = NAS4Free (FreeBSD Revision: 199506) NUT Version = 2.7.3 for other parts of NUT version is listed below NUT is part of the NAS4Free distribution Device = Tripp Lite SMART1300LCDT URL http://www.tripplite.com/line-interactive-ups-system-desktop-tower-1300va-120v-usb-port-lcd-screen~SMART1300LCDT/ PROBLEM: NUT is ABLE to see the UPS BUT it is not getting the right(?) descriptor? I am using

>From section 4.23 of the Developer Guide: "There are a few USB UPS devices that are not HID devices. These devices typically implement some version of the manufacturer?s serial protocol over USB (which is a really dumb idea, by the way). An example is the Tripplite USB. Such devices are *not* supported by the usbhid-ups driver, and are not covered in this document." I guess that