similar to: Double queue calls being delivered to agents

Hi , I;ve Asterisk 1.6.0 with static agents (sip softphones with extns 100 & 101 ) in a queue..When a caller arrives in queue , it lands on first 100 , 100 then does a blind transfer to 101 .. so that the caller can converse with 101 .. strangely enough the queue_log shows : 1253814090|1253814090.12|55365|NONE|ENTERQUEUE||98221232123

Asterisk 11.1.0 One queue with strategy=leastrecent. (Full queues.conf below.) Occasionally (several times today), a caller will get "stuck" in the queue - there are operators available to take the call, but the caller stays in the queue for a long time. Any idea what might cause this, or where I can start looking to debug it? I'm going to start digging through the queue log

Hi... I just had a real quick and simple question... I have a asterisk implementation setup w/ real time off of a mySQL database for SIP peers and queues, voicemail, agents etc... I after the upgrade to asterisk 1.4.3 there are some new configuration features i would like to use. I was wondering if i could just add to the database table a column for the new config option? if this will work or

Hello list ! I have some configuration issues with queues, but I'm sure they are minor and for someone who has already configured queues it could be trivial. This is my queue configuration : [VC_support_queue] musicclass = default strategy = ringall timeout = 20 retry = 5 wrapuptime=15 autofill=yes autopause=no maxlen = 0 setinterfacevar=yes announce-frequency = 0

Hi, ? I am trying to store queues.conf to a MySQL database using dynamic realtime. I have a working ODBC connection and the queueing system already works but I want to store the queues.conf file to a database. I am following the guide from Asterisk the definitive guide, the ebook can be found at: http://ofps.oreilly.com/titles/9781449332426/asterisk-DB.html ? I have a database called asterisk

Dear all on a debian amd64 i've installed (from source) asterisk 1.4.30 On the system we have in average 50 concurrent calls in queue and 40 sip members. I'm experiencing an apparently random problem: sometimes some users receive 2 calls from asterisk, apparently ignoring the ringinuse=no settings. It appears on users that are members of many queues As you can see from the log, the

We are assigning interfaces directly to our customer service queue through an application running on each agent's PC using the QueueAdd Manager API command. No agents are defined in agents.conf. Does anyone have a solution to pause or remove an interface that doesn't answer after a defined period of time? Thank you, James

When agents are on the phone, and the CLI queue show command shows their status as busy, the queue still tries to send them calls. Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add agents. ringinuse is set to no for queue. Agents are using Polycom 430s. dialplan: exten => s,n,Queue(orders,itT,,,80) queue definition in queues.conf: [orders] maxlen=20 queue-thankyou=

Dear All, I have make a queue in my dailplan and queue is not working properly,prbolem is that all call goes to same extenstion at a time.Because,I use eyeBeam(softphone) and eyeBeam have six line and whenever a call comes into eyeBeam that call reserved by Line 1 suppose to 2nd call will come that call goes to Line 2(same extension used by Line 1) and 3rd call goes to 3rd line and so on. But i

Hi all, We have an 8 agent support desk setup with 2 call queues running Asterisk 1.4.5. Every so often agents will receive a call from the queue that only rings once not allowing them time to answer. The call doesn't seem to be dropped, just seems to go to voicemail. The agents are also mentioning they do not receive the 30 second wrapuptime I have specified in queues.conf. We're

Hi, I've just built my first asterisk server. Current information: OS Version: Linux asterisk.visinet.com.au 2.6.18-8.1.8.el5 #1 SMP Tue Jul 10 06:50:22 EDT 2007 i686 i686 i386 GNU/Linux Asterisk Build: Asterisk 1.4.11 Asterisk GUI-version Revision: 1479 $ Server Date & TimeZone: Thu Sep 6 02:37:11 EST 2007 I've used the Asterisk GUI for setup with two IP

Hi! Did play around with queues and need some help. I thought that MEMBERINTERFACE and MEMBERNAME should be set to the ?device? the call was queued to not the device that called the queue, or do i miss something? Running: Asterisk 1.8.2.3 built by root @ sip on a i686 running Linux on 2011-01-31 13:38:23 UTC 0317998985 calls Kinna (0320209030) Tomas Ekman (SIP/0317998972) receives the call but

I enabled the logs on the mysql database and ran : realtime load queues name cou0002-test in the mysql log I can see that the proper select statement is being executed: 2018-12-04T16:29:27.253094Z 229 Query SET SESSION TRANSACTION ISOLATION LEVEL READ COMMITTED 2018-12-04T16:29:27.254384Z 229 Prepare SELECT * FROM queues WHERE name = ? 2018-12-04T16:29:27.254902Z 229

Hi all! My problem is that calls being placed in the queue, and are waiting while the agents are busy, when an agents is then free they gets connected to the agent but there is silence (no voice). If a caller has not to wait in the queue, there is no problem. My agents have an iax2 client, and imcoming calls are over SIP. queue.conf: persistentmembers=yes autofill=yes ringinuse=no

Nothing much to be said.. I backported ringinuse, autofill and the QueueLog application from 1.4.0 to 1.2.14. Any or all may be applied - order doesn't matter. They have received minimal testing but appear to function correctly. As always with these things, don't blame me if they connect your callers to a phonesex line, etc. http://bum.net/patches/ Cheers, Gavin.

Hello, Raw stats: Version:1.8.3.2 OS:Centos 5.6 Special setup: postgre database I am having a few queue issues with Asterisk specifically relating to breaking out from queues while on hold. The intent is that while someone is on hold they can press a key (lets say *) to break from the queue and go elsewhere (in this case to leave a message). However In all of my testing I am unable to get

Hi, I am moving my call center to 1.4. Previously I was recording calls in agents.conf with the following config recordagentcalls=yes recordformat=wav createlink=yes So I had the filename in all calls which was *connected to agents*. I am looking for a similar functionality for 1.4. I am now recording calls using the following configuration. [general] persistentmembers = no eventwhencalled =

Hello all, we're using asterisk 1.2.12.1 in an Inbound callcenter using the queue application. If there are many calls in the queue, it sometimes takes up to 30 Seconds before a call is distributed to an agent. For example there are 10 callers in the queue, an Agent is finishing a call and it takes up to 30 seconds before his phone rings again. We're already set the

First of all I would like to thank Mark for getting roundrobin to go roundrobin. Good job. Now we have some options here for leastrecent and fewestcalls strategy. It needs some work on the logic and Mark recommend that I ask the list and get some input before he makes any changes to it. fewestcalls from what I have seen would always ring the agent with the fewestcalls first then go into

Hello All! I asked week a so ago about how to call multiple phones alltogether (home, office, cell) Dial app looks simple, this is kind of what I have now: --------------------- [globals] IVAN_HOME_OFFICE=SIP/BF8 IVAN_OFFICE=SIP/CFC IVAN_CELL=SIP/83 at callcentric [internal] exten => 101,1,Dial(${IVAN_HOME_OFFICE}&${IVAN_OFFICE}&${IVAN_CELL},60) same => n,VoiceMail(101 at