similar to: Queue Periodic Announce not working...

Hi to all, I have a strange behavior in my asterisk server. I have a queue for 5 agents, the calls enter the queue an go to the agents normally, but if I need to transfer or dial directly to an agent extension that is already in a call, the pbx hung up the actual call (not the transferred call). This is what I see in the log. Called 103 -- Agent/103 is ringing --

Hello, Asterisk Server A makes an outbound call, and upon connect: exten =>1,n,RetryDial(/var/lib/asterisk/sounds/connecting,0,3,SIP/${connectto},,tT ) (${connectto} most of the time happens to be 12345 at 66.xx.xx.66 or 54321 {IP masqueraded ofcourse}) ..transfers it to * Server B (i.e 66.xx.xx.66) via SIP. (Background info, Server B registers on Server A as 1000, and Server A

When agents are on the phone, and the CLI queue show command shows their status as busy, the queue still tries to send them calls. Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add agents. ringinuse is set to no for queue. Agents are using Polycom 430s. dialplan: exten => s,n,Queue(orders,itT,,,80) queue definition in queues.conf: [orders] maxlen=20 queue-thankyou=

Asterisk 11.1.0 One queue with strategy=leastrecent. (Full queues.conf below.) Occasionally (several times today), a caller will get "stuck" in the queue - there are operators available to take the call, but the caller stays in the queue for a long time. Any idea what might cause this, or where I can start looking to debug it? I'm going to start digging through the queue log

I just installed 1.4.23.1 with the queue realtime logger backport. Here are my configs: musiconhold.conf [default] mode=files directory=/var/lib/asterisk/moh-native random=yes queues.conf [7703] wrapuptime=0 timeout=15 strategy=rrmemory retry=5 queue-youarenext=queue-youarenext queue-thereare=queue-thereare queue-thankyou=queue-thankyou queue-callswaiting=queue-callswaiting

Hi I have a dialplan as per the following, extensions.conf [avgtest] exten = 100,n,Playback(avgtest/message1) exten = 100,n,Set(rightPIN=1) exten = 100,n,Read(inPIN,,1,,5,3) ; Attempts for 5 times with 3 seconds of timeout exten = 100,n,GotoIf($["${inPIN}" = "${rightPIN}"]?pin-accepted,1) exten = 100,n,Hangup() ; Didn't go to pin-accepted, so play badPIN and hangup

Hi, I'm trying to use Round Robin Memory with my queues. It seems to work fine... that being I call in.. first time agent 1 will get a call, second time agent 2, and so on. However, it seems if a period of time has gone by since agent 1 got a call (I don't know how much but say 10 minutes or so) when another call comes in.. agent 1 gets the call again. Can anyone confirm this? Is

Hi, I am using asterisk-1.4.15, My sip configs is like [2501] type=friend username=2501 secret=2501 canreinvite=no host=dynamic dtmfmode=rfc2833 context = sip disallow=all allow=ulaw incominglimit=1 nat=1 queue.conf is like [gen-enq] joinempty = yes musiconhold = default strategy = rrmemory servicelevel = 60 timeout = 60 retry = 5 wrapuptime=5 announce-frequency = 90 announce-holdtime = yes

Hi, I have 1.2.9.1 installed. It always rings first available agents for 15 seconds, then rings and hangs up the next agents straight away, then ring the next agents for 15 seconds. It goes as a loop. Any one has the following same problem? Thanks. Agents.conf [general] persistentagents=yes [agents] autologoff=60 wrapuptime=15000 ackcall=no group=1 agent => 7130,7130,agent1 agent =>

Hi, My queue members use Local channels and their queue state is "In use" while their hint value is "Idle". Since I have Ringinuse=no, I'm experiencing issues such as incoming calls waiting too much because the agent's phone isn't ringing even though it's idle/free. I read somewhere that this is a "known bug" in 1.4 and should be fixed in 1.6. I

----- Original Message ----- > From: "John Kiniston" <johnkiniston at gmail.com> > To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com> > Sent: Tuesday, July 28, 2015 12:12:05 PM > Subject: Re: [asterisk-users] Queues don't follow dialplan if no members are registered > > In your queues.conf do you

Hi, I have the same problem with the queue configuration When I receive 2 calls only 1 phone ring even if more agent's phone are free. The second call will go to an other agent only if the first call is pickup. Somebody have a solution ? This is my config file : Queue.conf [general] ; ; Global settings for call queues ; ; Persistent Members ; Store each dynamic agent in each queue

? Hi, I am working on a small inbound call center solution that uses an ACD system. I might add an IVR system later on. I only have 2 extensions set up (extensions 1000 and 1001), I want the system to put new calls in a queue if both extensions are busy. I am currently subscribed with a SIP trunk provider and can successfully recieve calls. I want?to design a system where customers?can call my

Greetings fellow list members, I have what I think is a relatively simple question, but it did not appear to be addressed on the wiki. I am trying to setup a queue so that it plays an estimated holdtime announcement, but not a queue position announcement. Currently my dialplan does both, and while I know how to take out the estimated holdtime without affecting the queue position

Hi all, We have an 8 agent support desk setup with 2 call queues running Asterisk 1.4.5. Every so often agents will receive a call from the queue that only rings once not allowing them time to answer. The call doesn't seem to be dropped, just seems to go to voicemail. The agents are also mentioning they do not receive the 30 second wrapuptime I have specified in queues.conf. We're

Hi all, I am having the following trouble with recording calls: When calls come into the support line did number, the call starts to record on the first queue, but appears to hang up when the call actually connects to the engineer (ie I see "got hangup request" on the cli and then mixmonitor ends.) I am guessing this has to do with the announce file that is played to the engineer

I'm running Asterisk 1.6.0.21 and Aastra 57i phones. I'm having an issue with the agent phones ringing when someone is in our queue. The first phone will ring 3 to 4 times then the call will roll over to the next phone as expected. However, any phone after the first one will only ring once and the wait between that phone and the next will be as if it if ringing 3 to 4 times. My

Hey All ~ 1, queue records on fairly unreliable. I would say about 40 - 60 percent of the queue calls are not being recorded and I'm not sure why. I don't seem to see any kind of pattern to the failure. I've added a sample of our queue config at the bottom. 2, cel_pgsql module seems to crash regularly. It seems every time I look at our asterisk server, the cel_pgsql module is

I have a Polycom Soundpoint IP 500 that I have been using with Asterisk for a few weeks. It has been working OK, no major problems other than a freeze up every now and then, until today. The power apparently went out last night and for some reason the phone appears to be working but I keep getting the following errors repeating over and over in my Asterisk log file (IP's X'ed out): Aug

We recently deployed 10 SNOMs as part of a PBX hosted solution. We have one phone setup as the receptionist phone, using hints to show busy office lines. This all works as expected. This is a new installation, and people are just starting to setup their phones. For those of you not familiar with SNOM phones, there is a row of keys on the right side of the phone which SNOM calls function keys. In