similar to: [OT] would any of you recommend a ticketing system?

Hi, I need to implement trouble tracking system, we have 250 users in one premise & 3 desktop support technicians. I need to implement trouble ticket system, where user will enter their application / other issues. Mail will be sent to technician available on duty. trouble ticket will be provided to user & will be given close stat once resolved. Kindly suggest me one such application

Hi, Last year, I tried to installed and evaluate the following OSS web base trouble ticketing system. This is for me to track history on our IT related issues. Those that I tried are the PHP Ticket, DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS, PMOS Help Desk and eTicket. From those, PMOS and eTicket are my top picks. I have problem installing OTRS the last time, so I am

Hi there - I know this is borderline "ot" - but I was wondering if anbyone could recommend a good helpdesk/ticketing system for use on centos 4.x. Thanks! -- dnk

I've got a bit of a problem with Samba. I just can't work out how to change passwords or remove users. I've just got user security.. lines in smb.conf are: security = user passdb backend = tdbsam I've removed the user using pdbedit, I've removed the unix user, smbpasswd says the user doesn't exist yet I can still connect to the shares. I'm

I was wondering if anyone could advise me on this. I've got two Samba servers, each using passdb.tdb for authentication. All works well, but I've now been asked to let users change their own passwords (a requirement of data secuity). What's the best way of arranging this, preferably updating both servers at the same time? thanks

Hi all, We have a bit of a problem with backups. We've been using bacula to tape and now trying to disk but it's a complete nightmare as regards tape management. The backup to file storage went ok for ages and now is stuck 'waiting for max storage jobs' which is odd as that's set to 20 and it's the only backup running. That's totally typical of bacula. Can anyone

Hi all, I've got a bit of an issue with reinstalling a server. I can get the installer to boot off a memory stick made with unetbootin, but I can't seem to find the installation files on the stick. I have hda, sda and sdb but none are acceptable install media. How do I mount the USB stick while in the installer to install off it? DVD isn't an option because it's been

Hi all, I'm just trying to get Dell openmanage to run on my Centos 5.6 box. The monitoring stuff appears to have installed but the web server stuff is complaining it needs openwsman 2.2.3 or later and I can only find that for RHEL/Centos 6, not 5. Can anyone point me at a suitable rpm, or do I have to resort to compiling it? Surely I'm not the only one trying to do this. -- Kevin

Hi guys, any CUPS / Samba experts out there? The CUPS printing guide is a horrendous maze of options. I've got nearly there but I've got one thing wrong and I don't know where to look. I set up our two printers (HP K5400s) using the GUI printer tool. Both print the test page just fine. I set up the [printers] and [print$] shares and can browse to the printers from Windows (XP for me)

Hi, I know it''s a silly question, how to start Remine server? tried "./ctlscript.sh start" mysql (pid 8192) already running starting port 3001 starting port 3002 Syntax OK httpd (pid 8511) already running subversion (pid 8218) already running When I check localhost:8080/redmine Service Temporarily Unavailable Why is that? Thanks, gezope -- You received this message

Sorry to be a pain but I'd really like PyDB2 (DB2 client for python). IBM only seem to offer the source which won't compile without a copy of DB2. I only need it to extract some info from a customer site so I don't really want to have to get DB2. any ideas? thanks

Dear All, I'm replacing an older OpenSuse server with a new Centos6.4 server. So far that goes ok, except that the OpenSuse server is also a samba server with ldap connection. Since I replaced all but 2 machines in the building from Windows to Linux, I was hoping not to install Samba on the new server. ( And also because I can't get it to work on Centos. ) I saw a post on the

Dear R users, I am not asking questions specifically on R, but I know there are many statistical experts here in the R community, so here it goes my questions: Freedman (1982) propose an approximation of sample size/power calculation based on log-rank test using the formula below (This is what nQuery does): (Z(1-?/side)+Z(power))^2*(hazard.ratio+1)^2 N =

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi all, I'm looking for a network management software. And as the network grows it clearly becomes that manual notes is getting too tedious. Also an integrated troube ticketing systemm would be great. Any reference is really appreciated. Thanks. - -- Fajar Priyanto | Reg'd Linux User #327841 | Linux tutorial http://linux2.arinet.org 13:10:54

hi friends, I have configured a HelpDesk Ticketing System on Centos4.4. The problem I am facing is that there is a file called "site.xml" which contains the information about database connections and I don't want ppl to be able to read that file through browser. As per the readme.htm of that software if the below entries will be put in .htaccess then nobody can read the xml through

Greetings All, I've created a sample trouble ticketing management script in perl that allows the management of trouble tickets, call routing, etc that interfaces with the perldesk helpdesk application. It is mainly for an example of what integration between asterisk and real world apps is possible. Basic instructions are included in the script itself including instructions for accessing

https://projects.puppetlabs.com/issues/14368#change-101086 Summary: (We dont need to improve our public documentation, because people can go BUY documentation for puppet) I can understand changing it to low priority or something. But *Rejecting* this issue? For a supposedly "free, open source" project? Really? This does not motivate me to continue advocating for use of puppet, let

Hi, Just thought I would let the list know of a new release of RubyStack for Windows, since there is a lot of overlap in functionality and may be of interest to some of you also using OS X and Linux. Please let me know if it is inappropriate. Like InstantRails, RubyStack is an open source, self-contained distribution of Ruby on Rails that is easy to install and use. It runs on Windows, Linux and

Hi. I'm trying to get OTRS running on CentOS 5.5 with SELinux enabled, and audit.log / audit2allow tell me I need to add the local policy: #============= httpd_t ============== allow httpd_t unconfined_t:shm { unix_read unix_write }; which I think will allow the httpd access to read and write from shared memory? Is that right? What are the risks involved in opening this? I notice it is

Hi, I am running dovecot with postfix and OTRS2 on a fresh Ubuntu 8.10 Server system. OTRS2 is configured to poll new email to otrs-incoming at localhost via POP3 every 5 minutes. It works, but after approximately 20 hours it suddenly stops working and only a restart of dovecot helps. The outage starts at different times during night (00:15 on Thursday, 1:15 on Friday, 3:20 on