similar to: Queue problem

Check my reply to your last post. Use SetGroup and Checkgroup before sending the call to your agents. Robert Jackson -----Original Message----- From: Henry Devito [mailto:hdevito@qwest.net] Sent: Thursday, September 30, 2004 10:09 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Queue Setup almost got it Ok I think I have the queue

Hi, I am on my next venture now, Need to set up 3 queues. I would like these setup using the agentcallbacklogin. Does anyone have an example of this? I have looked through the wiki , but all that did was confuse me. One of the problems I'm having is how do I configure my extensions.conf to dial the agentcallbacklogin -------------- next part -------------- An HTML attachment was

Guys I am having some serious issues with my call queue and Management is breathing down my neck pretty bad, and I am running out of ideas. I have a single queue for my tech support department. I originally was using the AgentCallbackLogin for them and it tested out great on our testing weekends, but it hasn't worked out since. It would only let one of them take calls at a time, no matter

Hi all, I'm stuggling with how to present calleds to a specific DDI (DID) with Music on hold whilst the call is hunted around 3 phones, then if not answered within a certain period forwarded to voicemail. So far I've got the queue working and the voicemail but not both together. Ive had a look on the wiki and the archives but can't spot anything that might point me in the right

Hi All, I'm having trouble setting up a queue: I'm using AgentCallBackLogin to login in the queue, but: 1 - When an agent answer the call and another call arrive his phone rings again. 2 - When no there are no one answer the queue the system goes to voicemail of agent 1234 I'm using asterisk-1.2.0-beta1. My configuration is below, Any ideas? Many thanks, Joao Antunes

Has anyone used the H option for Queue() with Callback queues? I want customers in my queues to be able to jump out to voicemail when they get tired of waiting, but in my setup when I pretend to be a customer and press '*' [when I am waiting in the queue] I see the message 'User hit * to disconnect call.' but then just jump out to the outer loop where queued callers wait to

Hi, I've asked this question in the past, but I didn't get a precise answer. Hopefully somebody will take note of my question. Before I forget, I am using Asterisk 1.2.4. I've been using the Voicemail app with success (i.e. it works) except for one single thing: the ONLY message that it ever played back to the caller is the temporary message. If I delete the temporary message

I have a caller screen queue setup. Basically a caller calls in, goes through a IVR, and before that caller is put into the queue, they get a sub ran on them first asking for them to say there name. That gets saved and they are entered into the queue using Queue(mainqueue,,,,300). In the queues.conf i have a list of members these are local/extension at external-default, there are two

Hi, I've been fussing with this for a while now - and cannot seem to get it to work correctly - or rather as I desire it.. I'm trying to implement a 'find-me' feature in my voicemail. Basically - pressing 1 at the voicemail puts the caller into a queue. The members of the queue are my cell phone and my work DID.. I need the queue to call both numbers at the same time and wait

All; I just came accross this problem, and I am a bit stumped. I am using Asterisk 1.4.23.1 and am using Asterisk Realtime Static for voicemail. I have not had a problem before, but now when someone tries to leave a vm, I get the error "No format for saving voicemail?" and Asterisk hangs up the call. According to the docs, Asterisk should default to wav49|gsm|wav. Clearly it is not

Dear All I want to integrate sugarcrm and asterisk , so when customer call the call center the agent or extension which answers the call , before pickup the phone and talk to customer , view his/her information if it is available. I do this as described below : 1-Setup login username for sugarcrm for each extension 2-Extension Users will login to the sugarcrm. 3-Develop php script to handle new

Can anyone tell me what might cause callers on hold in a queue to drop into agents voicemail boxes? -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20071217/ae6cba5a/attachment.htm

Hello, We are working on a new Asterisk installation and have run into some problems related to playing MusicOnHold for a caller when they have been placed on hold by an agent, that took the call from a queue. A. When pressing the HOLD button on SNOM 190 and Grandstream BudgeTone SIP phones, MusicOnHold works fine when making inbound or outbound direct calls by extension. Music starts to play

A call comes in and goes into the queue, the queue dials a sip channel using a macro. The macro plays a set of options to the callee and if the callee presses 3 it sets MACRO_RESULT=CONTINUE and the macro ends. For some reason the caller goes back into the queue rather than continueing on in the dial plan. Why is this, i could have sworn in 1.2 if i set MACRO_RESULT=CONTINUE that the

Searched the archives thoroughly... Can't find this specific problem... Simple setup with Asterisk on RedHat. No voice cards in the box, 2 SNOM 200 phones... Phones seem to work well, can leave VM, Message Waiting Indicator lights up but when I try to retrieve messages the call terminates and the following happens: -- Executing VoiceMailMain("SIP/520-a25e",

Have a fair amount of asterisk experience, but this one is blowing my mind.. I have a context setup as follows: [department-listing] exten => s,1,Background(custom/6000) exten => s,2,DigitTimeout,5 exten => s,3,ResponseTimeout,30 ; exten => 1,1,Answer exten => 1,2,Wait(1) exten => 1,3,Background(pls-wait-connect-call) exten => 1,4,VoiceMail(u620&122) exten =>

Hi everybody In advance sorry for my bad english and if my problem was already exposed (I didn't find any tips in the mailing list archive. Bad luck) I have some questions about asterisk 1.6 release : 1) how can I do a n+101 priority jumping if a SIP canal is busy ? I read that the general parameter "priorityjumping" is depreciated in the 1.6 release and I already try the

I am trying to build a simple queue for the receptionist phone. In other words, there is only 1 agent and that is the receptionist phone. I just defined a few lines in queues.conf [console] strategy = ringall member => SIP/4000 ;4000 is the console extension In extensions.conf, it is: exten => 4000,1,Answer() exten => 4000,n,Queue(console) exten => 4000,n,HangUp() I pressed

Hi there, I am configuring a small voicemail server and I am facing the following problem. Executing this command: exten => 1234,1,VoiceMail(${NUMBER}@test) When a user does not have a customized temporary greeting vm-intro message is played asking for the message to the user but when the user has already a temporary greeting both the temporary greeting and vm-intro are played. Basically

Hey all! I'm trying to figure out how to have a queue accept an inbound caller's key press to action on. At first I'm just trying to implement a "Press 1 to leave a voice mail" announced and at any time in the queue, the user can press 1 and go to the queue's voicemail. Later I'd like to have it accept "Press 1 if this is an x issue, press 2 if this a y