similar to: Queue member add

We are assigning interfaces directly to our customer service queue through an application running on each agent's PC using the QueueAdd Manager API command. No agents are defined in agents.conf. Does anyone have a solution to pause or remove an interface that doesn't answer after a defined period of time? Thank you, James

I have a queue I configured as "strict" and a cron script I use to QueueAdd and QueueRemove agents according to my company's requirements. Usually I have 2 or 3 agents at a time and the ring strategy is ringall. These agents use non-open-source Windows softphones that do not let you configure it so that if they're on the phone, a second call will be rejected (agent busy).

Hello all, I was wondering if anyone has had much experience with Realtime Asterisk. I like the ability to setup my extensions and voicemail boxes in MySQL, but I have a huge worry. What if MySQL crashes. I played with rtcachefriends, but can't seem to find a way to have asterisk store the extension information to ensure the phones will continue to work even if MySQL has a hiccup. Any

So I might have a bit of a more narrow question from my earlier one. Previous, I had been wondering what would cause a phone dialing into a DID that connects to the asterisk box to get a fast busy. I've noticed the following message: chan_zap.c: Ring requested on unconfigured channel 0/1 span 2 Any idea what would give me this error? And would this cause a fast busy? Thanks again everyone

Dear all I am going to setup Asterisk Call center solution and i have setup my queue and agent i have 2 SNOM ip phone but when i call to queue my agent phone is rining without musicnhold or when both phone is busy then i call to queue its directy hangup without musicnhole means my call not goes in to queue what is the problem my queue.conf [root at pbx asterisk]# cat

We have a location that is having a really odd issue. We have a sangoma POTs card. We are running software echo cancellation with the card (through asterisk) to try to eliminate some major echoing problems. I've turned on both EC and echotrain, which seemed to have gotten rid of the echo for the most part. However, we are now running into an issue where the outside caller hears a star wars

I'm having a problem getting my queue to function as it should. After 20 seconds or so, it should prompt the user with a message "thanks for holding..... press # to leave a message or stay on the line to continue holding". I set up the "context" in the queues.conf file, so if a user presses a digit, they should be able to leave. But I get a SIP BUSY message. Here are my

I'm sure this was asked before, but I can't seem to make this work... If a customer dials one of our DIDs, and the operator transfers that call to another employee, the Caller ID doesn't seem to do what I would expect it to. I would expect it to show the original caller's ID. Example: John calls in from the outside using (213-555-1234) and he calls into the asterisk system

Hey all, I had a user complaining of calls which were dropping mid-conversation. I looked into the time of one of the calls, and saw the following: Apr 4 12:13:03 WARNING[6670] chan_zap.c: No D-channels available! Using Primary channel 28 as D-channel anyway! Apr 4 12:13:05 WARNING[6660] channel.c: Avoided initial deadlock for '0x82b8430', 10 retries! Apr 4 12:13:05 WARNING[6660]

We are trying to use a softphone from a location that is behind a firewall. We are using x-lite as the softphone. So far, we've been able to get the phone to register with the asterisk server, and it can receive voice from the asterisk server (IE, voicemail, etc). However, asterisk can't hear anything from the softphone. We have used 2 different machines to test this on. We are watching

Hello Asterisk Users, I guess the subject says the most of it; here goes some more detail: - Running Asterisk 1.2.14 - Objective: record all calls managed by a specific queue - Name those files ${TIMESTAMP}-${CALLERIDNUM}-${UNIQUEID} Facts: - If the UNIQUEID chan var is used in the MONITOR_FILENAME, before calling the Queue() application, the two legs of the call are not

Hi, We recently updated from an early Asterisk 1.2 SVN to 1.2.15 (on Debian Sarge) and the behaviour of our Call Centre queues has changed slightly. Before the upgrade, when a caller was waiting in the queue, the estimated hold time was announced as expected ("estimated hold time is less than 2 minutes ..."). Now the caller gets an announcement of their sequence in the queue

I am running r79979 of Asterisk Trunk, and I am having problems trying to use app_queue.so. I want to use the extension 510 to be a line where users can call technical support. Extensions 511 and 512 are used by the operators to dynamically make themselves a Queue Member or not. So, operators call 511, and they should get added to the Queue as a Queue member. When users call 510 then, it

I'm trying to duplicate a behavior we had with our old avaya system, and I've come across Auto Answer (Ring Answer). However, its not quite the same yet. Right now, when I dial **5053, it will add the SIP header for Ring Answer and it will call 5053. The phone auto pickups just fine. However, we need that call to be muted. If you were to call into a meeting, we wouldn't want them to

I've been able to page to a specific phone (intercom type of thing), but I'd like to have a macro or agi that pages all phones but first checks if their on the phone. It looked like there used to be a pageall.agi type of script on the wiki, but that link isn't valid anymore. Does anyone have that script, or something else that would work? I would just do SIP/1000&SIP/1001, but

Hi all, Here's our setup: Asterisk 1.4.18 Agx-ast-addons 1.4.5 Problem: When accepting a fax, the fax itself comes through just fine, and it does successfully create a tiff file. However, the dialplan should be executing a system command right after that completes, but isn't due to hanging up early. I'm getting a cause 16 hangup, which I believe is a "Normal Hangup", but

Hello All, Hoping all of you might have an additional option for me to try at this point. :) My Goal: To have a paging option that does the following.... When I press **_XXXX it will send a ring-answer page to that person. The person on the other end should be muted, so if they are in a conference, you can't hear what is going on in the meeting. If that person hears me and decides they want

Hello all, I think Lee has given me a head start, but I'm still running in a circle (at least i'm in the lead). The problem is with my queues. The phones go to their own voicemail after 5 rings. That's about the same time I allow the phone to ring before trying another phone in the queue. Is there a way to tell asterisk....? If this call is coming from a queue, do not follow a

Hello, I add a member to a queue with AddQueueMember, but the Queue still indicates "joinempty" : Add member to queue : /-- Executing [queueadd at sub-GetParams:2] AddQueueMember("SIP/sip17-00005c1e", "myqueue11,member3") in new stack -- Executing [queueadd at sub-GetParams:3] NoOp("SIP/sip17-00005c1e", "AQMSTATUS = ADDED") in new stack/ ...

Hello to all I'm trying to record the calls going to my queues, but asterisk creates 2 files, one with the inbound and another with the outbound sound. I know Sox should mix the 2 files automatically in the end, but this isn't happening. I have sox installed in my server. How can I force Sox to mix the files? Here is my config: queues.conf----------------------------- [general]